Contract Specialist, Program Manager

| Greater Boulder Area

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, dedicated Internet access, and colocation services. Zayo owns and operates a Tier 1 IP Backbone and 44 carrier-neutral data centers. Through its Cloudlink service, Zayo provides low latency private connectivity that attaches enterprises to their public cloud environments. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

What We’re Looking for:

A Zayo Contract Specialist, PM (CSPM) is focused on adherence, consistency and operational success. You will own a customer’s contract lifecycle within Zayo; reporting on implementation experiences, contractual adherence and deficiencies, billing and network performance; acting as a “go to” support contact on strategic accounts. Contract specialists find value in collaborating with business partners to establish strategies to improve the customer’s interaction with Zayo on a proactive basis. Preventing repeatable and proactively addressing foreseeable issues, our goal is to never allow the same mistake to happen twice. We make it easy to do business with Zayo.

What You’ll Be Doing:

  • Acting as a thought leader/owner in correcting process/development gaps to improve the customer experience

  • Reporting customer performance metrics both internally and externally on a proactive and on demand basis

  • Working cross functionally across Zayo teams and through various levels; able to communicate effectively with different levels of leadership

  • Formulate and execute growth and engagement strategies to avoid preventable issues and increase spend

  • Quarterly and Annual audits and ongoing maintenance of assigned customer data

  • Expert-level presenter of customer performance data via both formal operational reviews and informal reports

  • Ensures compliance with Contract Requirements

  • Serves as the primary point of contact to ensure Zayo is compliant with all terms and conditions, including technical solutions

  • Performs administrative functions, reporting, and Contract management functions

  • Responds to the customers verbal requests and/or directions regarding Contract and program oversight issues

  • Responds through written communication within set standard SLA

  • Act as a point of escalation for all Contract oversight issues 

  • Attend regular cadence and ad hoc meetings in order to address contract compliance issues

  • Collaborate with Sales to ensure we are providing services as contracted

  • Ensures the customer is provided with written notice of regulatory changes that may impact the provisioning of services and/or the administration of the contract

  • Knowledgeable on Zayo products/services and terms and conditions

  • Ensures contract amendments receive required approvals

  • Ensures the submittal and maintenance of all contract documents in the customers contractual process and format

  • Notifies the customer of performance deficiency occurrences

  • Executes the contracting processes

  • Develops appropriate contracts when required 

  • Complies with Procurement Policies and Standards

  • Supports continuous improvement efforts to streamline contract management processes

  • Supports the development and continuous improvement of standard templates

  • Strives to achieve contract management excellence including planning, negotiation and execution

  • Complies with policies and procedures to minimizes risks and costs

  • Supports the implementation, adoption, and compliance of Contracting Standards & Procedures.

  • Drives continuous improvement efforts as it relates to contracting processes

  • Other duties and responsibilities as assigned

You’re A Great Fit If You Have:

  • Contract Management Experience

  • Passion for details

  • Experience solving problems via various methods of communication 

  • Ability to demonstrate time and risk management

  • Ability to travel

  • Highly detail oriented, fast learner, ability to adapt and thrive in a fast changing environment

  • Ability to multi-task and manage competing requests in a professional manner

  • Desire to understand process, identify improvements and implement change

  • Foreign Language fluency a plus but not required; French or Spanish

  • Basic understanding of telecom processes a strong plus

  • Firm understanding of telecom and various products

  • Experience with salesforce.com a strong plus

  • Passion for customer service and delivering an effortless user experience.

  • Exceptional written and verbal communication and presentation skills and proven ability to interface cross functionally

  • Leadership skills, willing to drive a team approach to problem solving common hurdles 

  • A sense of urgency with the ability to make timely, creative, professional and sound decisions under pressure.

  • Experience developing training and processes; joy in sharing and receiving feedback from colleagues

  • Expert level familiarity with MS & Google Suite

Education and/or Experience:

  • Bachelor's degree (B.A.) from four-year College or University, plus minimum 3 years customer service experience and/or training; or equivalent combination of education and experience.

  • Experience with sourcing, negotiations, and contracting

  • High level of familiarity with MS Excel/PowerPoint/Word

Rewards

  • Competitive compensation

  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance

  • Fitness membership discounts

  • Generous paid time off policy including paid parental leave

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

Location

Our Boulder campus is located in the 29th Street Mall where employees can benefit from access to restaurants, retail, fitness and more!

What are Zayo Perks + Benefits

Zayo Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial secruity to our employees and their families.

Culture
Volunteer in local community
Partners with Nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,650 annually.
Disability Insurance
If you are out of work for an extended period or time due to a disabling injury or illness, disability insurance covers 60% of annual salary up to $5000 monthly maximum payout.
Dental Benefits
Dental exams can help you & your dentist detect problems in the early stages when treatment is simpler & costs are lower. Regular exams are an important part of maintaining your medical health.
Vision Benefits
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health Insurance Benefits
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life Insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Wellness Programs
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Retirement & Stock Options Benefits
401(K)
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) Matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Zayo provide 12 weeks paid maternity leave, 2 weeks paid paternity leave, and 4 weeks paid adoptive/foster leave.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Company Outings
Acme Co. hosts company outings Quarterly.
Game Room
Our game room includes Ping Pong, Foosball, Shuffle Board, Video Games.
Some Meals Provided
Happy Hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Parking
Parking is available at Zayo offices.
Recreational Clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness Subsidies
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Diversity Program
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
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