Contact Center/IVR Implementation Manager - Denver at RingCentral
The RingCentral environment is fast paced, high octane, success driven, team oriented and committed to growing the business in a virtually untapped market. Do you have the ability to thrive in start up environment? We are looking for candidates with an entrepreneurial spark!
The Contact Center Implementation Manager at RingCentral will play a key role in planning and development and functions of the contact center our white gloved partner inContact. This role will drive implementation of InContact Studio and Central functionality within new Contact Center ACD designs and training.
BS/BA in technical (e.g., Computer Science/Information Systems) field or equivalent work experience required.
Equal years of professional experience beyond education requirements as noted above
Implementation & Solutions: broad skills in both technology & analysis
Strong trouble shooting and problem solving skills
Excellent communication (Written and Verbal) interpersonal skills
Cloud experience a plus
Previous experience with contact center workforce management is highly desirable.
Experience in supporting worldwide customers/Business Partners
Expert Services: deep skills in specialized technical & functional areas
Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.
Providing technical configuration for IVR specific to InContact Studio programming (looking to have for Sr Managers)
Consulting, Design and development of IVR integrations
Enterprise account exposure – high end call centers
Providing process, data and object modeling in a variety of application and database environments.
Providing database design, development, and enhancement, as well as management and coordination of changes to existing CRM applications.
Providing technical architecture leadership, analysis, design, development, and enhancement.
Expertise in industry leading contact center technologies.
MS office knowledge (excel, project plans, smartsheet, visio)
Presenting a professional image in conduct, attitude and attire.
Assisting with the development of client information management standards and evaluation of technology trends.
Contact center operational experience
Contact Center software solution experience