Our shared values: The Conga Way
A successful candidate will embody the essence of a Conganeer through demonstration of critical behaviors of The Conga Way:
- Embracing an Entrepreneurial Spirit
- Achieving Together
- Championing the Customers
The Conga Way is a core element of the Culture and Talent focus at Conga. This philosophy shapes the personality of our organization, defines how we show up every day, and provides clarity about how we work together.
Position Description
Global Technical Support for Apttus/Conga Quote to Cash and Procure to Pay products (CRM products). Understanding, Analyzing and Fixing Product break fix issues. In the process of addressing/fixing customer issues ensure customers are delighted with the service experience. Contribution towards knowledge base creation and improvement
Job Requirements:
- 0-2 years of technical support experience, in Salesforce or .net or Java with knowledge on workflows, security setups, sharing rules, profiles and permission sets, validation rules, approval process etc.
- Ability to become technically proficient with salesforce.com / Apttus solutions rapidly.
- Excellent communication and customer handling skills.
- Extensive hands-on technical experience for support/operations and related skills – evaluating, troubleshooting, debugging, identifying root cause and resolving issues/ addressing customer needs in timely manner.
- Understanding and adherence to customer SLAs
- Proven track record of taking ownership and driving results
- Willingness to service our customers in shifts
- Willingness to learn new technologies and achieving higher technical skills
Nice to have
- Salesforce certifications
- Prior experience in Salesforce technology
- Prior Support Experience
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The pay range for this position in Colorado is minimum $67,032.00 per year. However the base salary offered may vary depending on job-related knowledge, skills and experience. A full range of benefits including medical, dental, life insurance and financial will be offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Conga's internal or external careers site.
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.
All your information will be kept confidential according to EEO guidelines.
Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.