Community Impact, Program Manager - Zoom Cares at Zoom Video Communications

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Overview 

Care is our core value here at Zoom — we care for our company, customers, teammates, ourselves, and our communities. We recognize that every company has a responsibility towards positive impact, and we care about making our impact as effective as possible. 

Zoom Cares, our philanthropic entity, strives to create a future where individuals within our communities and the environment are cared for. Our Zoom Cares' social impact strategy is based on five strategic pillars which we see as levers for change: philanthropy, product, people, policy, and power. In this role, you'll interface with all areas but serve as the team lead for the people pillar - activating our Zoomies to show their care through action. 

The Role 

The Community Impact Program Manager is a champion of social good inside and outside of Zoom, educating and enabling employees as agents of change to drive meaningful impact with our community partners around the world. This position reports to the Head of Social Impact.

In this role you will be project owner working with our Zoom Cares team (coordinate with pillar leads, contribute to team’s overall strategy) multiple internal stakeholders (leadership, employee leads on giving/volunteering, and department heads of communications, DEI, HR, organizational development, people operations etc), and external stakeholders (community based organizations, advocates and vendors, etc).

You are a people-oriented self-starter and strong advocate for facilitating nonprofits in achieving their missions – and comfortable navigating ambiguity, strategy design and iteration, as well as launching and implementing initiatives with a scrappy self-starter attitude.

Role Responsibilities

  • Employee Giving - Design, plan and lead employee giving engagements for all Zoomies around the world. This includes managing the annual donation-match budget, special crisis-response matching campaigns, and any other culturally or historically-relevant milestones that inspire employees to donate. Support cross-functional partners in their community-giving efforts, including DEI team and Happy Crew. 

  • Community Volunteering - Develop nonprofit-centered strategy for local, regional, and global volunteering that aligns with goals and areas of need of partner organizations – both those groups supported by Zoom Cares globally, and those supported by local offices directly. Design opportunities for both in-person and virtual engagements, as well as short-term and long-term activities that further impact as defined by nonprofit partners. 

  • Ambassador Empowerment and Activation - In partnership with internal organizational development and people teams, develop and manage global Zoomies Care Ambassadors program to spearhead community-based giving and volunteering activities world-wide that lead to community impact. 

  • Communications - Drive global internal communications and impact storytelling on behalf of the social impact team – including information regarding employee giving, volunteering, speakers, strategic Zoom Cares donations and key partnerships. Capture impact of employee engagements to be shared with internal leadership. Serve as the main point of contact for questions from employees regarding how to get involved, and nonprofits seeking support.

  • Program Operations - Manage external vendor partnership for technology platform, develop campaigns, track data, share reporting and capture donation-matches. Ensure employees have the training and tools needed on the back-end to maximize nonprofit impact. 

  • Relationship builder and Advocate - Serve as an innovator and creative thinker for both the social impact team and the larger field of community-impact. In partnership with the Head of Social Impact & team members, survey the field for real-time community feedback, develop thought leadership pieces, host events or speaker-series on timely topics, design pro bono and nonprofit board placement programs, and more. Work across internal teams to create a successful employee impact strategy that brings together expertise from the People, DEI, organizational development, internal communications teams and more. 

Candidate Qualifications 

  • 5+ years of proven success in any of the following spaces and roles: nonprofit program management, corporate partnership development, corporate social impact, people operations, employee engagement and/or learning and development.

  • Proven commitment to social change and ability to engage in strategic and analytical thinking around issues of social equity.

  • Strong communication skills with experience interacting with individuals at all levels of a company via 1-1 conversations or larger all-employee presentations.

  • Exceptional interpersonal and relationship-building skills with a strong ability to manage cross-functional, cross-geography, cross-issue area partnerships. 

  • Proven ability to navigate ambiguity, manage expectations, and self-lead multiple efforts.

  • Capacity to hold self accountable for high-quality, timely, and effective engagements with a demonstrated commitment to meeting the needs of internal stakeholders. 

  • Ability to demonstrate sensitivity to and appreciation for diverse viewpoints, different communication styles, and a wide range of diverse colleagues. High level of emotional intelligence.

  • Strong analytical skills, including the ability to work with and manipulate data from multiple sources, assimilate, and present information in a clear and concise manner. 

  • Strong change management experience and understanding of or experience in best practices to engage, motivate and retain employees.

  • Experience with DEI or ERG programming is a plus.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Shell/BashLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!
The United We Tech Series: The Zoom Episode
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An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.

Michael

Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!

Ashley

Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.

Nicole

Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.

Tuckett

SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.

Sandra

Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Employee Resource Groups include Veterans and [email protected] with more on the way!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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