As Community Engagement Manager - Career Marketplace you'll act as the voice, tone and moderator of the Dice brand within our career marketplace platform, as well as manage community engagement, outreach and communication. You will interact and engage with technologists using the Dice platform and other key members within the community, serving a critical role in building brand presence, trust and affinity.

In this role, you'll be responsible for:

• Helping to create a long-term, sustainable community management strategy for Dice incorporating the usage of sales and support chatbot functionality, appropriate handoffs for human relationship management, and support of technologist and client platform users at scale
• Actively researching trends, topics and hot-button issues to ensure the ability to connect with relevant audiences and provide them with the most up-to-date resources and best practices
• Engaging directly with existing technologist users and prospective technologists within the Dice platform, assisting with Dice questions, tools, features, products and services
• Providing general technology-focused job search and career development best practices and support throughout the platform
• Connecting users to other departments when appropriate, including Customer Service and Sales
• Completing intensive initial training and ongoing learning with the Product, Technology, Customer Services and Sales teams to become intimately familiar with all functions of the Dice platform
• Engaging directly with existing technologist users and prospective technologists on social media and other outlets, including support on platform direct messages and answering questions/responding to statements on review sites such as G2
• Helping to create a long-term, sustainable community management strategy for Dice incorporating the usage of sales and support chatbot functionality, appropriate handoffs for human relationship management, and support of technologist and client platform users at scale
• Managing broadcast messaging within the platform (for jobs related to Dice Employer Branding Solutions)
• Monitoring, tracking and reporting on quantitative and qualitative metrics from in-platform conversations and engagements, including overall measurements of community interactions, health, etc
• Actively researching trends, topics and hot-button issues to ensure the ability to connect with relevant audiences and provide them with the most up-to-date resources and best practices
• Working with the Brand and Insights team to complete surveys, focus groups and other research with Dice technologist users in an effort to continue to improve the platform
• Completing external competitive review on customer-facing areas and features of similar platforms, including connecting with community resources at other organizations to share best practices
• Coordinating consistently and effectively with internal teams to align outreach and engagements with other current and ongoing initiatives

For this role, we're requiring:

Knowledge, Skills, Abilities

• High emotional intelligence and critical thinking ability
• Exceptional service mindset, asking how we can provider ever-evolving and ever-improving service and support to all users of our platform
• Demonstrated project management acumen, given the high levels of coordination required for community management
• World-class written, verbal and visual communication skills
• Excellent cross-functional collaboration skills
• Exceptional content creation skills
• Adaptability
• Familiarity with online marketing strategies and channels
• Ability to work effectively with all levels of positions within a company
• Solid presentation and people skills

Education, Experience

• 3+ years of experience in marketing and/or social media
• Bachelor's degree preferred
• Experience with MS Office and Google applications required

Compensation

Base salary/pay of $60,000 – $117,000 per year, plus 10% annual bonus at 100% of plan targets tied to company and individual performance. Offer will depend on location and level of job-related knowledge, skills, abilities and experience.