Client Success Manager

| Greater Denver Area
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Are you motivated by helping older adults live fuller lives? If so, we have an excellent opportunity to help connect older adults with digital technology designed to improve balance and prevent falls.

Our Client Success Manager will own the critical early phase of the customer lifecycle and will work closely with the customer to plan and execute program implementations while partnering with internal stakeholders to deliver exceptional results.

We are looking for someone with 5 or more years of implementation experience that is an “in the weeds” do-er who learns quickly and thrives on creating operational excellence. Our ideal candidate has a love for older adults, an eye for detail, and a desire to grow their career in a fast-paced, test-and-learn, highly collaborative startup environment. 

 

WHO WE ARE

Our mission is to prevent 1 million falls. We are challenging the belief that older is less.

We’ve developed a scientifically validated digital balance training program that will prevent 1 million falls. It’s an effective and engaging way to train the brain and body to work together, using just a smartphone and in only 10 minutes a day, allowing older adults to preserve and enhance their freedom and enjoyment of life. Up until now, balance training programs have been expensive and high maintenance to implement and haven’t been effective in preventing falls. In the US alone, there are 16MM preventable falls at a cost of $30B every year. Nymbl is the proven way for people to see real and lasting improvement, so they try it and stick with it—and then keep living their lives.

Our Core Values:

  1. We are older adult experts and champions
  2. We achieve excellence as a team and as individuals
  3. We embrace and drive change
  4. We invite joy

 

WHAT YOU BRING

  • 5+ years’ experience with demonstrated track record of successfully launching programs on time while growing client relationships
  • A “do-er” mentality with a strong desire to be operational and “in the weeds.”
  • Exceptional attention to detail
  • Strong experience crafting and communicating project plans
  • Ability to juggle multiple projects and customers simultaneously while maintaining excellence
  • Outstanding communication skills and the ability to partner internally across functions
  • A proven history of transparency and accountability
  • Natural curiosity, an inquisitive nature, and a desire to learn quickly and grow
  • A history of thriving in a startup environment and willingness to wear multiple hats
  • Demonstrated ability to thrive independently
  • The highest level of integrity

 

WHAT WE BRING

  • An opportunity to touch and save lives by preventing falls
  • An environment where you can do your best work, supported by an inclusive and passionate team
  • A fast-paced, mission-driven environment where you can grow quickly and broaden expertise by wearing multiple hats and supporting a rapidly expanding business
  • A culture of servant leadership, respect, joy, gratitude, transparency, and 360 accountability
  • COVID response policies that ensure every team member can have a work environment that works for them

 

WHAT YOU’LL DO AS A CLIENT SUCCESS MANAGER

  • Own the implementation operations after a customer statement of work is signed
  • Understand customer goals, priorities, and scope, and work collaboratively to ensure that data reporting and dashboards are set up accordingly
  • Execute the details of implementation and launch, including:
    • Work with the Accounts and Product Teams to coordinate and prioritize launch timelines
    • Coordinating the building of customer-specific resources, like Wordpress landing pages
    • End-to-end testing of the user marketing and enrollment journey
    • Receiving and scrubbing data files from the customer
    • Setting up and launching enrollment campaigns via direct mail, email, SMS, and Facebook
    • Working with our Data Team to ensure timely and consistent reporting and analysis on launch performance
  • Plan and manage the implementation project using standard project management tools, consistently maintain and publish up-to-date project plan and launch performance internally and to the customer
  • Act as the quarterback among customer, marketing, product, data science, engineering and other internal groups (both technical and non-technical) to ensure that decisions are timely and status is continually understood
  • Spot project problems and risks early; create clear and actionable mitigation plans and escalate when appropriate. 

 Bonus Points:

  • Experience implementing and supporting B2C health programs
  • Passion for supporting older adults

 

ADDITIONAL INFORMATION:

Nymbl offers excellent employee benefits, including health, dental, disability, 401k retirement plans as well as generous paid time off.

 

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Location

Transportation is a breeze, with company-paid parking right off 1-25 and a major transportation hub on the same block. Lunch and happy hour options abound with Junction right next door sporting >10 different restaurants. A walking path gives you a peaceful break to think or have a walking meeting.

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