Client Implementation Manager

| Greater Boulder Area
KPA (www.kpa.io) is a leading provider of EHS (Environmental Health & Safety) SaaS software, online training, and consulting services. KPA’s innovative software platform delivers the visibility and actionable insight necessary for organizations to proactively mitigate operational, regulatory and compliance-related risks – helping achieve regulatory compliance; control risk; protect assets; and effectively train, retain, and manage people.

Come join our team of talented professionals and work with a company that appreciates and rewards people who make a difference. 

Are you looking for a dynamic SaaS and Services company? Do you enjoy helping others and learning new things on a wide variety of topics? If you are looking for an opportunity to establish a career in a well-established and fast-growing company, KPA’s Implementation Specialist position may be the perfect fit for you!
 
The Implementation Specialist is responsible for managing all aspects of new customer Implementations on KPAs core Environment Health and Safety, Finance and Insurance and Human Resources products, including initial site setup, project planning with the customer and training of the customer administration and supervisory staff. In addition to their primary duties, the Implementation Specialist will also work with KPAs whole Client Success team to ensure strong customer relations and increased customer satisfaction throughout the entire customer life-cycle.

Position Responsibilities:

  • Perform setup and configuration of KPA client sites from a technical and operational perspective
  • Project managing the delivery of clients into onboarding production
  • Working with customers to understand their requirements in products and services
  • Identify and determine any implementation risks that exist and a path to solution
  • Provide configuration and integration guidance to new clients as part of training and onboarding.
  • Creatively resolve implementation issues and customer problems using existing platform functionality
  • Build rapport and trust with clients to ensure an exceptional onboarding experience
  • Influence decision makers to clear project issues and roadblocks
  • Educate client administrators on how to setup and use KPAs products to best fulfill the client needs
  • Drive completion of projects based on established timelines
  • Assist Product and Content teams with troubleshooting and feedback to larger systematic issues
  • Assist other members of the Client Success team when necessary to further KPAs strategic goals
  • Ensure a smooth hand off to clients after a successful implementation
  •  

Success Criteria:

  • Ability to manage accounts independently and efficiently, within the parameters and guidelines of the Client Success Processes and Procedures.
  • Ability to work with and train clients and teammates in remote locations, on the telephone and/or using online tools
  • Extremely dynamic personality with an effective style of communication.
  • Ability to prosper and self-motivate in a fast-paced, self-directed, entrepreneurial environment.
  • Ability to work both independently and in a team environment.
  • Excellent organization and time management skills.
  • Ability to manage workload through a CRM tool; Salesforce experience a plus.
  • Proven dedication to developing strong relationships with customers/clients.
  • Ability to adapt communication style to the audience and manage different personalities in order to interact with a range of clients in a professional, credible manner. 
  • Understanding of Microsoft Office Suite, including MSWord, PowerPoint, Excel, and Outlook
  • Demonstrates KPA’s core values; Integrity, Helpfulness, Excellence, Agility, Respectfulness and Teamwork.

Compensation:

  • Base salary of 65-80k
  • Annual bonus up to 7.5%

We are passionate about what we do, how we do and why we do it. Our culture is driven by the KPA core values – Integrity, Helpful, Excellence, Agile, Respectful, and Teamwork. Success will be determined by the capabilities, energy and character of the people we bring into our organization and the performance they achieve.

KPA, with headquarters in Colorado and teammates throughout the United Sates, is recognized as one of Colorado's Best Places to Work 2021 by Built In Colorado.

“To be ranked so highly in Built In’s Best Places to Work Awards is a recognition of KPA’s dedication to creating a team of outstanding professionals and our efforts to create a positive and safe workplace culture for everyone,” said Chris Fanning, KPA President and CEO. “I believe we’ve developed a high caliber organization comprised of passionate people who are experts in their respective fields and deliver great value to our customers.”
 
As a growing company KPA values its employees by supporting them with a full benefits package including:
- Medical (both PPO and HDHP plans available)
- Flexible Spending Account or Health Savings Account (dependent on medical plan)
- Dental
- Vision
- Paid Time Off increasing with tenure
- Paid Holidays and floating holidays
- 401(k) match with immediate vesting
- No-cost Basic Life and AD&D Insurance
- Short- and Long-Term Disability Insurance
- Employee Assistance Program
- Telehealth
- Pet Insurance

KPA is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws. 

If you need assistance or an accommodation due to a disability, you may contact us at [email protected]

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Vue.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

The Lafayette Y, a coffee shop, brewpub, a variety of restaurants and childcare facilities are all within walking distance. Free Parking!
“I’ve Never Woken up and not Wanted to Come to Work”: How KPA Keeps People Inspired Every Day
Watch

An Insider's view of KPA

What's something quirky about your company?

We have such a diverse workforce! From the Sales team to QA Analysts; people who've spent their careers in auto dealerships to new Environmental Health and Safety graduates; from the steel industry in PA to compliance software in OK to auditors on both coasts and everywhere in between. I'm so pumped to work with so many different kinds of people!

Meghan

Human Resources Specialist

How do you collaborate with other teams in the company?

The SDR team is at the center of outreach and client engagement in many cases. I personally love to collaborate with all teams when asked because in the end we all have the same vision. Stepping outside that comfy little box is the only way to successfully schedule appointments, create opportunities and close deals.

JoAnna

Sales Development Representative

What makes someone successful on your team?

Being in a client facing role, holding a professional & positive demeanor is crucial to one’s success. The ability to empathize with varying clients’ needs & changing communication styles are also essential. Most importantly though, is relationship building. It is our job to instill trust with our clients & once this happens, the rest is simple.

Matt

Senior Implementation Manager

How do your team's ideas influence the company's direction?

The Sales Development function at KPA is a trusted and well-respected voice. The team’s feedback helps drive enhancements to our sales process as well as how we develop as a company and serve our clients better. There’s a regular feedback loop where insights and learnings from the SDR team drive real enhancements to our messaging and direction.

Tyler

SDR Manager

What are KPA Perks + Benefits

KPA Benefits Overview

KPA strives to create a productive work environment by supporting employees and their families with competitive benefits.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
KPA's DEI Group helps to create an inclusive environment for our diverse workforce.
Hiring Practices that Promote Diversity
KPA is careful to source diverse candidates and interviews fairly based on skills and aptitude.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
KPA has provided a place for employees to gather online to take live yoga, stretching, and meditation classes.
Mental Health Benefits
KPA's EAP and Teledoc programs are available to all employees are easy to use resources to support and promote mental health during the pandemic.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 2 weeks of parental leave.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Home Office Stipend for Remote Employees
KPA has provided all employees working remotely during the pandemic a stipend to set up a healthy and productive work environment.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $2000 annually for continuing education.
Online course subscriptions available
Customized development tracks
Paid industry certifications
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