Change & Release Manager

| Greater Denver Area
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Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

JOB DESCRIPTION

Vertafore is looking for a Change and Release Manager to join our SaaS Operations organization. The role will primarily focus on successful and smooth technology changes and SaaS products release management. The person will lead the change and release process, related policy and procedures documentation, metrics, reports, and the CAB (Change Advisory Board) function to drive towards 99.9% change and release success

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

Establish and continuously enhance the Change and Release Management policy, its procedures, processes, metrics, and standards

Lead the CAB and drive the change and product release pipeline for optimal use of the change window and a smooth, conflict-free, high quality change execution with no disruption or degradation of service during the lifecycle of the change

Act as primary liaison between product development, Quality Assurance, Technology Operations, DevOps, Customer Support and Product Management groups for change and release management priorities, issues resolution and approval process

Conduct weekly CAB and E-CAB meetings, facilitate change and release planning, approve/reject changes in consultation with stakeholders

Publish the annual change and freeze windows. Regularly report change and release related metrics, approved changes and releases, their progress during/post execution

Ensure all change management policy documents are current and all teams properly document and maintain the software configuration-control baselines and modification in an auditable manner, within the defined toolset and repositories

Collaborate with IRM (Information Risk Management), Compliance and Audit Manager, and senior management to monitor and report the continuous change management compliance status, the gaps or deviations if any.

Conduct monthly, quarterly, and annual audits and distribute the reports to leadership. Analyze the data for policy/procedure/operational efficiencies and participate in audits initiated by IRM, customers or regulatory third-party auditors.

Educate teams and leaders on change management controls, its best practices, documentation needs and more


Knowledge, Skills and Abilities:

Strong understanding of ITIL framework and its best practices.

Well versed with customer facing SaaS software building blocks (.Net, java, databases, web servers, IT Infrastructure, AWS, security), and related configuration, change and release management in an SaaS environment

Experience working in an DevOps, SDLC, Agile, CD/CI pipelines environment is a MUST

Comfortable interacting with executives and senior leaders to present program updates, audit reports and findings

Good data analysis and graphical data representation skills required to prepare insightful reports and change conflict resolution

Microsoft skills including Word, Excel, PowerPoint and Windows is required

Qualifications:

Bachelors Degree in Computer Science, Information Technology or other relevant fields

8+ years of experience in Change and Release Management in an information technology, banking, financial or insure-tech industry

Related certifications (ITIL Expert, CCMP, CMS, CPCM, or similar) preferred

Additional Requirements and Details:

  • Travel required up to 10% of the time.
  • Ability to work remotely with a stable internet connection on an as-needed basis
  • Located and working from an office location (when required)*
  • Occasional lifting and/or moving up to 10 pounds.
  • Frequent repetitive hand and arm movements required to operate a computer.
  • Specific vision abilities required by this job include close vision (working on a computer, etc.).
  • Frequent sitting and/or standing.

*Our offices are currently closed due to COVID-19 and are scheduled to re-open mid 2021.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases

Location

Great location in the heart of downtown Denver just a block away from the RTD lightrail.

What are Vertafore Perks + Benefits

Culture
Volunteer in local community
Vertafore offers employees 1 paid day to volunteer at the non-profit of their choice.
Friends outside of work
Eat lunch together
Intracompany committees
Vertafore offers opportunities to join several committees, including Women of Vertafore, LGBTQ+, etc.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Vertafore employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Disability insurance covers 100% of annual salary for up to 90 days of disability.
Dental Benefits
Our dental plan covers $1500 of expenses per person.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $175 for glasses or contact lenses.
Health Insurance Benefits
Vertafore offers three different health plans to meet the needs of our employees.
Life Insurance
Pet Insurance
We offer a Pet Insurance plan through Nationwide.
Onsite Gym
Team workouts
Vertafore's team fitness initiatives include in-office yoga, a partnership with Planet Fitness, and other recreational team sports.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vertafore provides employees with a 401(k) matching plan managed by [provider]. We match up to 50% of contributions up to 3% of an employee's annual gross pay.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vertafore provides up to 6 weeks of parental leave for the primary caretaker. We also provides 6 weeks of leave for the secondary caretaker.
Family Medical Leave
Adoption Assistance
We reimburse up to $2,500 for eligible adoption expenses and 6 weeks of paid leave.
Company sponsored family events
Vertafore sponsors family oriented events semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Vertafore hosts company outings annually.
Game Room
Stocked Kitchen
In various areas of the office, Vertafore provides weekly fresh fruit services, bagels and donuts on specified days, as well as snacks and drinks.
Some Meals Provided
We provide free breakfast on Mondays and Fridays.
Happy Hours
Recreational Clubs
Vertafore sponsors recreational clubs that include sports, board games, video games, book clubs, etc.
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5,250.
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
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