Associate Services Implementation Consultant
Our Team
Our Client Services team specializes in helping companies identify issues, provide process design suggestions, and ultimately, find a better way. Our experience with hundreds of customers using Wdesk has given us unique insight into the core business problems plaguing many professionals. We have worked with teams on a wide variety of processes, from compliance reporting within Dodd-Frank mandates to Sarbanes-Oxley (SOX) to monthly close and budget planning reports.
Within your future career as an Associate Services Implementation Consultant (AKA Associate Solutions Architect) at Workiva we will constantly provide opportunities to learn and embrace new challenges. You will have the ability to help sharpen existing skills in addition to practical experience in the global, fast-changing business world.
Summary of What We're Looking For
The Associate Solutions Architect directly interfaces with customers to listen, gather and confirm customer requirements for contracted services. The Associate Solutions Architect primarily operates in a remote capacity but at times can function as an onsite resource. They will work closely with Solutions Architects and Senior Solutions Architects as well as customers to accomplish the needs for the assigned project. The Associate Solutions Architect will also interact with internal teams from Client Services, Sales, Product Development, and Customer Success. This role plays a vital part in ensuring a successful delivery of the assigned project and at times will be tasked with the ability to act as a project manager when an Onboarding Project Manager is not assigned. This role also requires the ability to potentially lead projects to meet the needs and demands of the business.
What You'll Do
Solutions Development: The Associate Solutions Architect interacts with customers to determine their needs and develops solutions with current Workiva products to meet those needs
Consults with customers to determine their challenges and requirements
Creates custom solutions for assigned customer projects
Provides project and relationship management based on the needs of the task assigned
Collects feedback and learnings from delivered services to share experience internally for the consideration of packaged offerings, inclusive of involvement in meetings with Sales, Product Marketing, and Product Development
Strong knowledge of Workiva products through a commitment to ongoing training
What You'll Need
Education
Undergraduate Degree or equivalent combination of education and experience in a related field.
Skills
Fluent in general computer technology and software skills including document, presentation, database, and spreadsheet functionality. Familiarity with complex formulas within a spreadsheet environment preferred.
Mastered knowledge of the Workiva platform functionality and capabilities
Proven problem solving skills and business acumen
Ability to thrive in a dynamic, fast-paced environment, successfully multi-tasking and determining priorities to meet deadlines
Detail-oriented and organized
Self-motivated and able to work autonomously
Strong presentation and phone skills
Proven success with customer service
Excellent communication skills (written, verbal, and listening)
Experience
Excellent time management, prioritization, and communication skills
Demonstrated ability to recommend solutions, take direction, and collaborate within a team environment
Experience in consulting and project management roles with a focus on process improvement
1+ years of experience in related field
Travel Requirements
Requires 25-50% travel to meet with customers, attend trade shows, and participate in internal meetings
Working Conditions & Physical Requirements
Reliable internet access for any period of time working remotely, not in a Workiva office.
How You'll Be Rewarded
Base Pay Range in Colorado: $53,000 - $72,000
A discretionary bonus typically paid annually
Restricted Stock Units granted at time of hire
The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.
- Customer Success: Always delight our customers.
- Trust: Rely on each other.
- Integrity: Do the right thing, every time.
- Collaboration: Share resources and work together.
- Innovation: Keep creating solutions and finding better ways.
- Inclusion: Support a diverse community where we all belong.
- Accountability: Be responsible for your success and failure.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.
At Workiva, you’ll enjoy:
- Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.
- Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
- Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
- Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
Learn more: https://www.linkedin.com/showcase/workiva-life-and-careers/
Learn more: https://www.workiva.com/careers/benefits
Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].
