Agile Software Development Process Improvement Analyst at GHX

| Greater Boulder Area
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The Agile Process Improvement Analyst position is responsible for defining, organizing, and implementing software process improvement programs through continuous improvement of the Software Development Value Stream. The Agile Process Improvement Analyst establishes process-related policies, standards, governance, and methodologies to improve IT organizational efficiency and transparency and to drive the delivery of value to customers.   

Key Responsibilities

  • Develop and implement system improvements to maintain process excellence with emphasis on software process improvement 
  • Develop and improve software development life cycle methods, processes, and policies to support better management reporting, information flow, and management of processes 
  • Serve as a consultant to management on major issues and provide updates on projects, goals, success criteria, and results 
  • Partner with the Atlassian suite technical owners to ensure the tools support current software processes and future process improvements


  • Develop software process description documents, instructions, and training materials
  • Analyze and measure the effectiveness of existing software development processes using various methods including value stream maps 
  • Develops sustainable, repeatable, and quantifiable process improvement recommendations 
  • Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities
  • Diagram and evaluate existing processes 
  • Facilitate monthly Software Process improvement reviews
  • Provide or participate in training other team members on software development process and tools
  • Other duties as assigned

Key Competencies

  • Demonstrated knowledge of software development and deployment processes, including Agile processes (Scrum, Kanban, Lean)
  • Knowledge of Atlassian tool suite, especially Jira Software with a deep understanding of reporting and analysis of Jira projects
  • Broad understanding of process improvement practices, quality procedures, and system requirements in an engineering environment, including the ability to identify and interpret complex data and develop and present detailed statistical reports and documents 
  • Knowledge of statistics and structured problem-solving methods 
  • Ability to maintain confidentiality, exercise sound judgment in complex situations, and function independently with initiative, creativity, and attention to detail 
  • Ability to analyze and diagnose project performance problems and execute effective corrective actions
  • Excellent conflict management skills and ability to partner with other organizations to be successful and resolve issues 
  • Ability to communicate effectively across all levels of constituents both inside and outside of the company
  • Ability to handle frequent, unpredictable change and ambiguity while working towards clarity
  • Personal characteristics: Sound judgment in complex situations, collaborative team-player, self-directed, proactive, action-oriented, receives and incorporates feedback from peers and managers, detail oriented
  • Able and willing to travel domestically and internationally up to 6 times per year.

Required Education, Certifications, and Experience

  • Bachelor's degree in related field with ten or more years of progressive process improvement and/or quality work experience or equivalent combination of education and professional experience

Preferred Qualifications

  • Experience with lean and six sigma methodologies 
  • Advanced MS Excel, MS Word, and MS PowerPoint 
  • Expert/Admin JIRA Software and Confluence


GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe — who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce – not shift – the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 600 people worldwide. Our corporate headquarters is in Europe, Louisville, Colorado, just outside of Denver, with additional offices in Europe, Atlanta, Georgia and Omaha, Nebraska.


GHX provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases


GHX is based in Louisville, CO and our office boasts a fitness center overlooking breathtaking Davidson Mesa open space and the Front Range Mountains!

An Insider's view of GHX

What’s the vibe like in the office?

The vibe in our office is supportive, collaborative, and challenging. I can count on my team to celebrate my success and help me learn when I fail. We push each other to do our best every day.


Customer Success Manager – Center of Excellence

How do you collaborate with other teams in the company?

What works for me is bringing organic chai in from time to time for what's now known as "Tea Thursdays." I start brewing Masala chai early in the morning and prepare mugs, almond milk, and sweetener. Collaboration is my cup of tea!


Technical Process Analyst II

How does the company support your career growth?

At GHX, your career is what you make it. My team frequently conducts skip-level meetings where we have open dialogue around career aspirations, projects we want to execute on, and any roadblocks we’re hitting. I’ve always felt empowered to grow here at GHX.


Manager, Financial Planning & Analysis

What are GHX Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Intracompany committees
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include Sponsored race teams.
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Continuing Education stipend
We offer $3500 annualy for continuing education.
Time allotted for learning
Online course subscriptions available
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