Advanced Solutions Architect - Contact Center - US - Remote

| Greater Denver Area

RingCentral is looking for an experienced Advanced Solutions Architect - Contact Center will be focused on architecting and integrating RingCentral solutions within client operations. This opportunity involves expert level software architecture skills, client interactions to understand all requirements, and translation of those requirements into an optimal client outcome. Proven skills architecting, consulting and implementing cloud solutions for Contact Center and Unified Communications to address complex business issues. The Solution Architect will have a strong technical background, excellent IT skills, process design experience and possess the ability to develop a unified architectural vision.
Responsibilities
Provide domain expertise in the following areas: application development, customer engagement applications, cloud technology infrastructure, business process management
Represent RingCentral as the design authority for the delivery of architecture artifacts, supporting customer migration from Legacy Unified Communications / Contact Center technology to RingCentral products
Develop necessary solutions and plans to ensure projects and solutions fulfill the company's business strategies
Analyze business requirements and client issues to develop appropriate technical solutions and their framework
Design, test, and inspect customer data and voice topology. Assist with modeling, analysis, and planning
Design migration plans to support the transition to Cloud Architecture from legacy applications
Provide consulting services to customers; conduct workshops, whiteboard discussions and deliver technical solutions positioning RingCentral solutions
Resolve discrepancies between proposed systems and enterprise quality and security standards
Manage multiple technology vendors providing integration analysis and test plans
Ensure deals/solutions are aligned with portfolio objectives and best practices
Act as a contributing member of the project team from project inception to completion
Collaborate with project managers and other staff members to develop budgets and timelines for solutions
Interface and work with key internal groups to improve client experience
Product Management: Provide market feedback and suggest product improvements
Marketing: Develop/update marketing materials and improve industry message/positioning
Sales: Follow and work to continuously update RingCentral's established sales enablement business processes to streamline qualification, pricing and transition to project execution while minimizing disruptions to the business and improving quality of deals
Keep skills updated and remain proactively aware of industry events / trends
Travel as necessary to support Sales and Services (up to 35%)
Ability to multi-task and work in a fast-paced quick changing environment
Expertise
10+ years of experience with a minimum 5 years in a Customer Engagement Solution Architecture role
Significant experience working with UC/Contact Center vendors, with experience in the techniques that lead to, the production and design of complex cloud communication systems
Requirements discovery and analysis, formulation of solution context, identification of solution alternatives and their assessment, technology selection, and design configuration
Knowledge of all phases of software development including design, coding, testing, debugging, implementation, and support of large-scale, business centric and process based applications
Design with Ability to integrate multiple data sources and databases into one system for advanced analytics and data management solutions
Technical knowledge of networking and routing is required
Strong Skills in Applications development, mainly within Web communication and customer engagement technology
Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
Excellent knowledge of software and application design and architecture, with emphasis on RESTful API architecture
Knowledge with different database technologies involved to deliver a differentiated customer experience in the Contact Center environment
Excellent communication, change management, and presentation skills
Skilled in socializing technical architectures among customer organizations within Business, IT and operations
Knowledge with Customer engagement technology via Voice, Video
communications and data network requirements for optimal performance
Tier4

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Technology we use

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    • SalesforceCRM

Location

We are located in the Denver Tech Center.

What are RingCentral Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
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