Advanced Solutions Architect - Contact Center - US - Remote

| Greater Denver Area | Hybrid
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RingCentral is looking for an experienced Advanced Solutions Architect - Contact Center will be focused on architecting and integrating RingCentral solutions within client operations. This opportunity involves expert level software architecture skills, client interactions to understand all requirements, and translation of those requirements into an optimal client outcome. Proven skills architecting, consulting and implementing cloud solutions for Contact Center and Unified Communications to address complex business issues. The Solution Architect will have a strong technical background, excellent IT skills, process design experience and possess the ability to develop a unified architectural vision.
Responsibilities
Provide domain expertise in the following areas: application development, customer engagement applications, cloud technology infrastructure, business process management
Represent RingCentral as the design authority for the delivery of architecture artifacts, supporting customer migration from Legacy Unified Communications / Contact Center technology to RingCentral products
Develop necessary solutions and plans to ensure projects and solutions fulfill the company's business strategies
Analyze business requirements and client issues to develop appropriate technical solutions and their framework
Design, test, and inspect customer data and voice topology. Assist with modeling, analysis, and planning
Design migration plans to support the transition to Cloud Architecture from legacy applications
Provide consulting services to customers; conduct workshops, whiteboard discussions and deliver technical solutions positioning RingCentral solutions
Resolve discrepancies between proposed systems and enterprise quality and security standards
Manage multiple technology vendors providing integration analysis and test plans
Ensure deals/solutions are aligned with portfolio objectives and best practices
Act as a contributing member of the project team from project inception to completion
Collaborate with project managers and other staff members to develop budgets and timelines for solutions
Interface and work with key internal groups to improve client experience
Product Management: Provide market feedback and suggest product improvements
Marketing: Develop/update marketing materials and improve industry message/positioning
Sales: Follow and work to continuously update RingCentral's established sales enablement business processes to streamline qualification, pricing and transition to project execution while minimizing disruptions to the business and improving quality of deals
Keep skills updated and remain proactively aware of industry events / trends
Travel as necessary to support Sales and Services (up to 35%)
Ability to multi-task and work in a fast-paced quick changing environment
Expertise
10+ years of experience with a minimum 5 years in a Customer Engagement Solution Architecture role
Significant experience working with UC/Contact Center vendors, with experience in the techniques that lead to, the production and design of complex cloud communication systems
Requirements discovery and analysis, formulation of solution context, identification of solution alternatives and their assessment, technology selection, and design configuration
Knowledge of all phases of software development including design, coding, testing, debugging, implementation, and support of large-scale, business centric and process based applications
Design with Ability to integrate multiple data sources and databases into one system for advanced analytics and data management solutions
Technical knowledge of networking and routing is required
Strong Skills in Applications development, mainly within Web communication and customer engagement technology
Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
Excellent knowledge of software and application design and architecture, with emphasis on RESTful API architecture
Knowledge with different database technologies involved to deliver a differentiated customer experience in the Contact Center environment
Excellent communication, change management, and presentation skills
Skilled in socializing technical architectures among customer organizations within Business, IT and operations
Knowledge with Customer engagement technology via Voice, Video
communications and data network requirements for optimal performance
Tier4

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
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    • PerlLanguages
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    • RingCentral MVPCollaboration
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Location

We are located in the Denver Tech Center.

An Insider's view of RingCentral

What are some social events your company does?

Outside of holiday festivities, the biggest program is RingCentral Spirit Week in October. Events are planned for everyday of the week and include interactive webinars, global relay runs, philanthropic giving as well as plain ol' fashion fun. We always has a lot of pride, but this week in particular the orange and blue really shine through!

Allyson

Employee Programs, Manager

What projects are you most excited about?

The diversity initiatives I'm most excited about is a values-based interview for prospective folks. Enabling diverse candidates means having diverse interview panels that reflect the company. These will help candidates and hiring managers ensure that there's a values alignment, which is much more prudent than a "culture fit."

Jedd

Diversity Associate

What’s the vibe like in the office?

Working on my team is really fun! It’s very supportive, we help each other out as much as possible. I was able to work on something, have it built, and use it every day - that’s what I like about it here.

Berto

UX/UI Designer

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

Say hello to possibilities.

RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. We know our employees power our success and truly value putting our employees' health, wellness and opportunity, first. We value and foster career development, providing leadership training, education, workshops, and coaching for all employees. In addition, we offer flexible PTO and wide range of wellness programs to keep our employees well balanced and refreshed.

Along with our employee stock purchase plans (ESPP) and stock options, RingCentral offers competing health, vision, dental, disability, life and pet benefits to keep you (and your fur friends) at your best! Our employees also receive access to Rethink - a global benefit providing tools and resources specializing in care for children with learning, social or behavioral challenges. We champion all of our working parents and families with paid parental leave and new parent gift bags.

- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
- 401K match and ESPP
- Flexible PTO
- Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
- Paid parental leave and new parent gift boxes
- Pet insurance
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Rocket Lawyer services that provide legal advice, document creation and estate planning
- Employee bonus referral program

Culture
Volunteer in local community
Through our CSR program, RCause, we take pride in our commitment to inclusivity, sustainability, and giving back to our communities. We offer employee matching and Volunteer Time Off.
Partners with nonprofits
At RingCentral, we partner with nonprofits that drive impact towards environmental sustainability, social impact and responsible governance.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
We're changing the way the world, works. We offer a flexible work schedule in a hybrid and work from anywhere environment.
Remote work program
RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
In purposeful collaboration with our hiring team, our DEI leaders focus on creating a diverse, unique and inclusive environment that reflect across our employee base and management team.
Mandated unconscious bias training
Our dedicated Learning & Development initiatives include Unconscious Bias AND Diversity & Inclusion training which are core to our mission in fostering, educating, and building our inclusive workforce
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
From Black Lives Matter, Women leaders, Pride, Hispanic heritage, Pan-Asian Network & more, these employee-led ERG’s are a unique part of our culture that we take pride in supporting and growing.
Hiring practices that promote diversity
Our active hiring practices don’t discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital or veteran status.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
RingCentral employees can contribute up to $5000 annually for Dependent Care FSA and up to $2750 for Health Care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Our pet insurance policy can cover up to 50% of out of pocket expenses.
Wellness programs
Our wellness programs include fitness and yoga classes, meditation and nutrition sessions and more, to keep all our employees feeling their best!
Team workouts
Take a break during the day to do your mind and body some good! RingCentral wellness programs offer virtual fitness classes like yoga, zumba & bootcamp. We also host an annual, global relay!
Mental health benefits
Our employees have access to 1:1 wellness coaching, Headspace, TaskHuman along with Listening & Healing sessions with other employees to foster a culture of understanding, belonging and inclusion.
Financial & Retirement
401(K)
401(K) matching
RingCentral makes a matching contribution of 50% of your first 6% deferred.
Company equity
RingCentral offers stock options as a benefit that vest on a quarterly basis.
Employee stock purchase plan
All FTE receive access to purchase company shares at a discounted price.
Performance bonus
Charitable contribution matching
We offer employee matching for charitable donations and through our Dollars for Doers program, RCause will donate $10/hr on behalf of any employee volunteering at the nonprofit of their choice.
Child Care & Parental Leave Benefits
Childcare benefits
We've added Carrot - Inclusive fertility benefit that supports many paths to parenthood.
Generous parental leave
Return-to-work program post parental leave
Company sponsored family events
RingCentral sponsors family oriented events and activities.
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
RingCentral offers employees professional development opportunities.
Lunch and learns
Promote from within
Mentorship program
Our "SaaSy" women leadership ERG offers mentor and mentee programs for our employees to learn from each other, share lessons, experiences and foster new and inspiring work relationships at RingCentral
Online course subscriptions available

Additional Perks + Benefits

We care about taking care of our employees and offering them top tier perks and benefits to fit all of their needs -
offering a wide variety of perks that fit our pillars of wellness: physical, intellectual, emotional, social and financial

What makes our perks special is that they are constantly evolving and adapting to our growing teams - highlighting and celebrating what makes us unique.

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