Account Operations Lead, Communications at Robinhood

| Greater Denver Area
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About the company

Robinhood is democratizing finance for all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.  

Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission.

About the role

We're looking for a motivated self-starter to take ownership of operational communications to our customers. As an Account Operations Lead (Communications), you will serve as a program expert and own processes critical to maintaining Robinhood’s brokerage communication program. This includes crafting customer communications, auditing current communications, sending out mass communications and approving customer communications in a principal capacity. You’ll be expected to partner with multiple teams within brokerage operations, customer service, compliance, and product. This is an opportunity to join an important pillar of Robinhood’s business.

Your day-to-day will involve:

  • Send Communications pertaining to multiple lines of business including options, corporate actions, account servicing, and asset movements
  • Analyze results of communications and potential impacts to our customer service team
  • Specify needs to develop and improve Robinhood's internal tools; identify pain points and communicate to product and engineering teams on a regular basis
  • Assess the need for proactive communications with our clearing and CX partners
  • Develop and implement process improvements to increase quality and scalability
  • Conduct periodic review of all operational communications
  • Approve operational communications in a principal capacity under guidelines and supervision from the Communications with Public team 
  • Partner & cross train with the Communications with Public team on laws, regulations and issues impacting CX communications

Some things we consider critical for this role:

  • Bachelor's degree or equivalent practical experience
  • FINRA Series 7 and 63
  • FINRA Series 24 (or ability to obtain within 6 months) 
  • Exceptional attention to detail 
  • Superb written and oral communication skills
  • High levels of empathy and integrity
  • Self-starter with ability to work independently
  • Resourceful and adaptive in fast-paced, entrepreneurial environments

Bonus points: 

  • Familiarity with brokerage operations and consumer technology
  • Experience managing projects interfacing with technical and non-technical teams

Feeling ready to give 100% to democratizing finance for all? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.

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Location

Located in Denver's historic and lively Highland neighborhood featuring chic cocktail bars and trendsetting restaurants.

What are Robinhood Perks + Benefits

Robinhood Benefits Overview

Health and Wellness: health insurance; dental insurance; vision insurance; life insurance; short-term disability; long-term disability; wellness program; FSA account; HSA with employer contribution; fitness subsidies

Vacation and Time Off: paid vacation; paid holidays; personal/sick days; maternity leave; paternity leave; leave of absence

Financial and Retirement: 401(k) with company matching; company equity; relocation assistance

Professional Development: learning and development stipend; promote from within; lunch and learns

Office Life: commuter benefits program; casual dress; pet-friendly office; happy hours; snacks; some meals provided; diversity and inclusion program; company outings

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