VP, Product - Payments (Remote)

| Greater Denver Area
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This may be a remote role, Guild is currently authorized to hire in many, not all, US states. Please ensure you reside in one of our approved states as listed on our careers page before applying.

Guild is hiring a VP, Product - Payments to lead the execution of education payment processes as well as integration into Guild Financial systems for hundreds of millions of dollars in education spend for students through Guild’s rails on behalf of their employers. 

You will be operating as a cross-functional domain leader responsible for scaling one of Guild’s critical service lines.  In this role you will drive a multi-year vision, define product and operational strategy and roadmap as well as build a world-class team.  We are looking for someone that brings together a deep passion and experience for providing a high quality customer experience with the ability to think critically about current state processes and systems. You’ll do this while looking across the customer value chain to recommend and implement process improvements and product enhancements towards scale, efficiency and accuracy. In this role you will identify areas to increase standardization and reduce manual processes while maintaining quality and accuracy across design systems, work flows, and staffing strategies to manage peaks and valleys in volume.  You will work closely with Finance and Accounting, business leaders responsible for Employer Experience and Learning Marketplace, Legal and Compliance, as well as Product and Technical leaders across the organization. 

As the VP, Product - Payments, you will:

  • Be accountable for the successful end-to-end delivery of our education payments business line, including product and operations
  • Work closely with the CFO office to streamline invoicing, revenue recognition, payment facilitation and accounting 
  • Collaborate with internal partners to develop a cohesive payment operations strategy across payment modes (direct payment to certified partners, sponsorship, reimbursement)
  • Prioritize system, process, product, and operational improvements 
  • Develop the business case and advise investments in new product and service features for students, employers, academic providers, and internal users
  • Gather business requirements for existing and new features in business systems, using process flows, requirements, user stories, etc.
  • Help build process and program improvements and support the implementation of operational changes for new/existing Partner launches
  • Develop standard operating procedures to help our coaches scale our practices
  • Respectfully challenge the status quo and act as a role model for Lean thinking
  • Ask the questions that will help the team continuously improve our speed, accuracy and service quality outcomes
  • Set service standards, define critical metrics, and ensure team and individual accountability 
  • Optimize workflows and staffing to accommodate known seasonality 
  • Analyze data to derive internal and external insights 
  • Ensure the highest degree of accuracy and compliance for individual requests against each employer’s policy 
  • Coordinate with Enrollment, Student Services, Finance, and Enterprise Sales/Client Success teams to solve problems and call out issues quickly

You are a strong fit for this role if you have:

  • 5+ years of demonstrated leadership in the Payments domain
  • 8+ years of Product management and leadership experience; 5+ years in a B2B space
  • 3+ years experience in running operations. You enjoy being challenged by balancing day-to-day operations, while also identifying innovative ways to drive step function change 
  • Strong business aptitude – be comfortable defining strategy, identifying and modeling business opportunities, and crafting and executing on go-to-market plans
  • Strong engineering aptitude – be effective at using your technical depth and the voice of the customer to partner with and earn trust of a world-class Engineering organization
  • You don't shy away from conflict and are adept at managing multiple partners
  • Experience scaling a team, processes, and systems in a fast growing environment 

About Guild:

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. 

Guild is a female-led, Certified B Corporation - and with a valuation of $3.8 billion is one of the highest-valued, privately held education companies in the world, and the only one led by a woman. Guild's investors include Ken Chenault, General Catalyst Partners, chairman and former CEO of American Express, Emerson, LeadEdge Capital, and Iconiq.

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. Additionally, we feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $250,000 - $287,500 and bonus compensation eligibility, as well as company stock options. 

  • Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
  • Access to a 401k to help save for the future
  • We provide 3 weeks of vacation in the first year and an open vacation policy after year 1 to help recharge
  • We provide 8 days of fully-paid sick leave, to take the time to heal and or recover 
  • We provide family-friendly benefits, including 14 weeks of parental leave, employer-paid short-term and long-term disability, employer-sponsored life insurance, and fertility care benefits.
  • We provide well-rounded wellness benefits including access to free and low cost mental health resources and support services
  • We offer education benefits and tuition assistance to help your future development and growth

Note: Guild requires COVID-19 vaccines for all employees and guests attending Guild events or entering Guild offices. We will be using both Clear’s Digital Vaccine Card and state-sponsored vaccine passports to verify proof of vaccine. Accommodations or exceptions can be requested for medical or religious reasons. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
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    • SalesforceCRM
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    • SendGridEmail
    • MarketoLead Gen

Location

Our downtown Denver office is easily accessible via public transportation, with plenty of restaurants in the surrounding area.

An Insider's view of Guild Education

What’s the vibe like in the office?

We're fast-paced and got a little bit of a startup vibe, so there's always plenty to learn from and grow!People are collaborative and ready to bring their knowledge, experience, and ideas to the table to make sure we're doing right by each other and our students.As hard-working as everyone is, you can also be rest assured we also love to celebrate!

Kendry

Bilingual Student Success Advisor

How do you collaborate with other teams in the company?

We're incredibly cross functional and believe heavily in developing and cultivating strong relationships not only with our external partners, but internally across and within departments as well. One of my favorite traditions is that each new hire at Guild is given a coffee card when they start to encourage them to grab coffee with others and get t

Annie

Partner Marketing, Employer Success

How has your career grown since starting at the company?

Since my humble beginning as a Guild Intern, I have had opportunities afforded to me that stretch me in ways that align with my values and push me to be a little uncomfortable while still having welcome support. I’m now in a position where I get to learn first-hand from experts that I don’t believe I was qualified for before working at Guild.

Paco

Senior Associate of University Operations

What kinds of technical challenges do you and your team face?

My team works on ensuring that new users can find what they need and engage with our platform easily. Many of the technical challenges we face involve scaling the early-stage version of Guild’s app into something more flexible for our next growth phase. We deal with the difficult (but fascinating!) tradeoffs of these decisions every day.

April

Software Engineer

What are Guild Education Perks + Benefits

Guild Education Benefits Overview

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

At Guild, we’re expanding opportunity for America’s workforce, and we’re committed to doing the same for our own employees by supporting them professionally and personally. Guild offers benefits and perks to support all employees and their families. From $0 medical premiums to a flexible parental leave policy to tuition assistance to company equity for all employees, we have something for everyone at Guild.

Wellness Support: At Guild, we truly value our employees and their emotional well-being. We are actively looking for ways to support our employee's mental health and that is why we have partnered with various programs as well as made your mental health copays accessible.

401(k) and Stock Options: We believe that providing employees with the opportunity to own a part of the company through stock options allows for financial success both at the company and individual level.

Culture
Volunteer in local community
Guild has a yearly "Guild Gives Back" day, where we provide organized volunteer opportunities to all our employees as well as a "12 Days of Giving" around the holidays!
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Guild has a highly diverse management team, with nearly 75% of employees reporting to female leadership.
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

Additional Perks + Benefits

Modern Health

-Modern Health is an app available to all Guilders that centralizes certified personal coaching, digital courses and meditations, and licensed therapy. This service is available to employees only. This benefit includes:
6 free coaching sessions per year
6 free clinical therapy sessions per year
Unlimited access to digital content
Unlimited chat with coaches

Care.com - Parents and Pets

-Access to a premium Care.com membership for support with child care, elder care, pet care, and home care. Guild will also provide 10 emergency backup care to employees that find themselves without care unexpectedly.

Origin Financial Planning

-Financial wellness and education through Certified financial planners. These planners will work with you to give you the tools and guidance to meet your financial goals, from buying a house to learning about investments.

Guild for Guilders - Tuition Assistance

-Internal tuition assistance and tuition reimbursement opportunities to promote upskilling and mobility for employees within Guild and beyond.

Student Loan Reimbursement

-Up to $100/month in student loan reimbursement

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