Training Specialist, Product

| Greater Denver Area
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About Procare

Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service.

Procare Solutions is the number 1 name in childcare software – used by more than 30,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices.

We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties.

A little about the role…

The Product Training Specialist will provide both custom and generalized software training for customers and Procare employees. The person in this role will work strategically with other departments to create various training products. This position is responsible for educating new and existing customers and employees on how to effectively use and maintain Procare Software. This role is responsible for the design, delivery and continuous improvement of training programs and for helping both internal and external customers cultivate their knowledge of our software. The Product Training Specialist will help customers achieve business goals and help guide them throughout the training entire process.

What you'll do...

  • Use remote software to train internal and external customers on getting the most from Procare products and services
  • Conduct weekly live Webinars covering a variety of Procare Software features and topics
  • Ensure customer awareness of key high-value features and benefits during training sessions to maximize customer success and long-term product loyalty
  • Serve as a Subject Matter Expert (SME) for every module in the application
  • Conduct software training and orientation sessions
  • Tailor employee software training content and delivery to best meet the needs of different departments
  • Create WordPress posts and pages to assist users
  • Script, record, format and annotate training video and webinar content
  • Stay up to date on training trends and technologies as they will influence training and content delivery methods and strategies
  • Review feedback after training sessions to ensure customers are served well and adjust content and/or delivery when necessary
  • Periodically evaluate training content and published materials to ensure they reflect all program updates – coordinate interdepartmentally for best content and messaging to ensure customer success
  • Develop curriculum and design effective training programs
  • Conduct needs assessment and identify performance gaps and implementing training best practices to ensure alignment with company needs
  • Prepare educational material such as module summaries, videos etc.
  • Work to keep training programs vibrant and entertaining in order to engage trainees
  • Stay current with and apply the latest teaching techniques to a corporate training environment
  • Prepare hard copies of training materials and presentations for future use

Requirements

Our Ideal Candidate will have…

  • Experience providing direct customer support
  • Excellent communication skills – ability to express thoughts clearly, listen carefully, and respond appropriately with both customers and co-workers (interdepartmentally)
  • Ability to organize written and verbal communication to ensure simplicity and end-user understanding
  • Interpersonal skills – ability to engage well with people in all capacities
  • Strong organization and time management
  • Customer focused and excellent customer service skills
  • Provides virtual trainings for remote customers
  • Interacts with managers and executives to determine specific requirements of trainings
  • Understanding of effective teaching methodologies and tools
  • Proficient in MS Office (esp. PowerPoint); e-learning software is a plus
  • Excellent communication, presentation, and public speaking skills
  • Excellent organizational and time management abilities
  • Be able to engage trainees in discussions during educational sessions

Benefits

Why Procare?

  • Excellent comprehensive benefits packages for full-time employees, including medical, dental, & vision plans- choose the plan best for you
  • HSA option with employer contributions of $50/mo
  • Medical, Dependent Care, and Transportation FSA Plans
  • Company paid Short and Long-Term disability and Life Insurance
  • Vacation time, holidays, sick days, volunteer & personal days
  • 401K Plan with employer match and immediate vesting
  • RTD ECO-Pass for all Denver employees
  • Tuition Reimbursement up to $2,000/year
  • Casual workplace environment
  • Prime downtown location close to restaurants and entertainment
  • Promote from within- excellent career paths

Salary

$24-31.25/hour DOE (Denver Rate Only)

Location

This position can be based in our Denver, CO Office or Medford, OR Office. We have a adopted a flexible hybrid in-office/remote working model based on local COVID-19 health regulations and business needs.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Location

We are in the Chase building, one block from 16th St. We're on the 18th floor and love our 360 mountain views, lobby Starbucks, and proximity to RTD.

An Insider's view of Procare Solutions

What’s the vibe like in the office?

Here at Procare we have a fun loving and flexible culture, allowing me to choose the days I want to be in office to collaborate. Teams are fun to work with and celebrate every small success together, which highlights our core value “elevate one another.”

Gaurav

Cloud Engineer

What projects are you most excited about?

I'm super excited to standardize having the voice of the people using Procare and our customers at the forefront of our design process.

Brenna

Product Development

How does the company support your career growth?

I’m pretty new to the marketing world. I started in the MDR role a year ago. I was able to learn the basics not only in marketing but of the company in general. More recently, I’ve moved into a demand generation specialist role which I’m so excited about. Now, I have the opportunity to learn another side of marketing and dive deeper into it.

Courtney

Marketing

How do you make yourself accessible to the rest of the team?

Two of our values are Elevate One Another and Respect all Perspectives, and being accessible is key. In addition to welcoming a stop by my office or message via Slack or email, my calendar is open for employees to schedule time to talk, collaborate on an idea, share an opportunity for process improvement, or get my perspective on their career goal

JoAnn

CEO

What are some things you learned at the company?

Since joining, I have gained an understanding for how vital a quality platform is to an efficient childcare center. As my knowledge of our products has grown, it has given me pride in selling a truly helpful and essential product.

Jake

Sales

What are Procare Solutions Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Unconscious bias training
Our training goes beyond "don't discriminate"; we tackle unconscious bias, microaggressions, & other problematic behaviors. All employees are expected to actively contribute to a respectful workplace.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
All Denver Employees will receive an EcoPass
Company Outings
Procare Software hosts company outings Annually.
Some Meals Provided
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $2,000.
Cross functional training encouraged
Promote from within
Customized development tracks
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