Training Specialist - Product Success

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The Product Success Manager III (AKA Training Specialist - Product Success)develops and delivers engaging in person and phone-based training to GHX customers. They manage a portfolio of products and interact with healthcare professionals nationwide in concert with the Customer Success team to drive towards successful management of customer relationships. The overall objective of this role is to ensure that GHX customers receive top quality, consistent and memorable product training which allows them to best leverage their suite of GHX products. The ideal candidate has a passion for teaching, as passion for learning, and a passion for customer service. They can explain complex solutions in clear and concise manner to a variety of personas, from end-users to senior leaders. The trainer is aware of varying adult learning styles and able to pivot amongst these styles as the situation warrants. Additionally, the candidate must be an individual that has strong analytical, creative thinking, and planning and coordination skills.Principle duties and responsibilities:
  • Leads and develops GHX product training sessions supporting GHX customer's education on the tools and which can be leveraged for various channels. Channels include web-based small group training sessions, web-based large group training sessions and in person training.
  • Drive consistency and standardization in how GHX product training is deployed to customers, leveraging standard formats for agendas, approach, tools and delivery methods.
  • Works in conjunction, when needed, with GTM and the Education team to ensure new offerings and releases have the appropriate training elements included in support of our customer's success.
  • Partners with Sales and Customer Success to drive overall customer knowledge and satisfaction.
  • Escalates opportunities to appropriate sales or service resources to improve customer experience
  • Prepares reporting to align performance and identify needed product education related resources, best practices, and performance improvement opportunities
Required Skills:
  • Excellent phone and in person presence and strong written and verbal communication skills
  • Experience leading and developing training sessions or product demonstrations
  • Understanding of adult learning styles, industry trends and ability to adjust personal style to best suit the needs of the learner
  • Analytical, detail oriented with strong organizational skills
  • Ability to work effectively with cross functional teams and personnel at varying levels within GHX and customer organizations
  • Solution oriented with a strong track record of innovation and business acumen; knows how business works and is knowledgeable in current trends
Preferred Skills:
  • Experience working directly or indirectly in healthcare supply chain
  • Working knowledge of GHX suite of applications
Required Qualifications:
  • Bachelor's degree in Business or a related discipline or a combination of education and related experience
  • Willingness to travel up to 40%
Estimated Salary range for this position: $60,585 - $84,000The base salary range represents the anticipated low and high end of the GHX's salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, competencies, and proficiency for the role. The base salary is one component of GHX's total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/GHX: It's the way you do business in healthcareGlobal Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 800 people worldwide. Our corporate headquarters is in Louisville, Colorado, just outside of Denver, with additional offices in Europe, Chicago, Illinois, and Omaha, Nebraska.DisclaimerGlobal Healthcare Exchange, LLC and its North American subsidiaries (collectively, "GHX") provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated.
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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
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    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
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    • Microsoft SQL ServerDatabases
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Location

GHX is based in Louisville, CO and our office boasts a fitness center overlooking breathtaking Davidson Mesa open space and the Front Range Mountains!

An Insider's view of GHX

How do you collaborate with other teams in the company?

What works for me is bringing organic chai in from time to time for what's now known as "Tea Thursdays." I start brewing Masala chai early in the morning and prepare mugs, almond milk, and sweetener. Collaboration is my cup of tea!

Octavian

Technical Process Analyst II

How does the company support your career growth?

At GHX, your career is what you make it. My team frequently conducts skip-level meetings where we have open dialogue around career aspirations, projects we want to execute on, and any roadblocks we’re hitting. I’ve always felt empowered to grow here at GHX.

Brittany

Manager, Financial Planning & Analysis

What are GHX Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Home Office Stipend for Remote Employees
$125 per month
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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