Technical Product Manager
About Us
DispatchHealth has redefined health care delivery to offer on-demand acute care and advanced medical care for people of all ages in the comfort of their home. DispatchHealth's emergency medicine and internal medicine-trained medical teams are equipped with all the tools necessary to treat common to complex injuries and illnesses. DispatchHealth works closely with payers, providers, health systems and others to deliver care in the home to reduce unnecessary emergency room visits, hospital stays and readmissions. Acute care medical teams are available seven days a week, evenings and holidays, and can be requested via app, online or a quick phone call. DispatchHealth is partnered with most major insurance companies. For more information, visit DispatchHealth.com.
Mission: To create the most advanced and complete in-home care model in the world.
Job Summary
DispatchHealth is seeking an experienced and driven Technical Product Manager with expertise in on-demand logistics to join our team in Denver. The Technical Product Manager will play a key role in creating and managing DispatchHealth’s products, including an internal operations and logistics platform. This role will focus on enhancing our consumer-facing and business-facing products to help our teams more effectively service patients and provide a world-class experience to our patients and partners.
Responsibilities
- Act as product domain expert at all levels of customer interactions and represent the voice of customers to internal teams.
- Create and execute product road maps that achieve business goals and align with overall strategy
- Deeply understand the technical and business needs of existing and target customers
- Define use cases, business processes, functional architecture, and detailed product requirements documents that clearly articulate desired product functionality
- Provide guidance to Engineering and UX teams to deliver great products to our customers
- Partner with Operations, Clinical and Marketing to successfully roll out new products and enhancements, ensuring a great end-to-end customer experience across all departments and locations.
- Create, implement, coordinate, and train users on enhancements to the product
- Exhibit good judgment in balancing considerations for size of opportunity, scope of development and support costs, risks, and end-user experience.
Requirements
- 2+ years of experience with on-demand logistics projects (Strongly preferred)
- 3+ years of experience in Product Management/Marketing, preferring to work in a fast-paced, Agile environment, with a proven record of building enterprise and Native applications
- Ability to grow a product from a concept, to plan and drive execution of go-to-market strategies
- Ability to thrive in a dynamical, entrepreneurial environment with focus on hands-on execution
- Strong and collaborative work ethic, working effectively as part of a larger project team
- Ability to make sound business judgment and strong decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives
- Meticulous organizational skills, analytic capabilities, and attention to detail to facilitate a close relationship with software development team
- Excellent communication skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
- Ability to work independently, self-motivated
- BA / BS in Computer Science, Analytics, or a related field preferred
- Healthcare experience preferred
Benefits:
- Career growth and investment
- Be part of a company that is innovative, exciting and progressive
- Competitive health and wellness benefits for full-time employees
- 401k
- Flexible schedule
Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.