Technical Product Manager, ePay

| Greater Boulder Area | Hybrid
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Job Details

Description

 

The Technical Product Manager (TPM) partners with the ePay Product Manager, ePay leadership and other internal stakeholders to gain a thorough understanding of the market and customer needs to help drive the product roadmap from idea to concept and proto-typing through development and delivery.  This role requires gathering product feedback, prioritizing work and ensuring alignment to help deliver solutions to market that exceed customer expectations.  The successful candidate will create detailed product requirements and work closely with the Development/Domain teams on a regular basis to track progress, build and deliver the product - predictably, reliably and within budget boundaries.

Key Responsibilities: 

  • Understands and contributes to the product vision and roadmap
  • Partners with Product Managers and the Market Managers to understand and set the correct customer expectations regarding product/solution delivery
  • Supports business cases to assess the relative benefits of product enhancements or new products
  • Serves as the internal representation for voice of the customer on new or already existing products
  • Functions as the Product Owner in the agile development process
  • Works cross-functionally with the GHX product management and domain teams to translate market needs into well-defined, clear, and concise user stories. Specifies scope and requirements as well as define acceptance criteria for those features
  • Collaborates with Development/Domain teams to prioritize development items to align with the product roadmap
  • Acts as a liaison between the delivery team and business groups by communicating product and business vision, translating market needs into clear, well defined user stories.
  • Works with the domain team to specify and scope and prioritize features, as well as define acceptance criteria for those features

Key Duties:

  • Manages and develops product backlog, as well as user stories backlog for implementation
  • Works with Product Management to determine ongoing priorities and business values for functionality and stories
  • Works with Product Manager to develop high-level requirements for functionality.
  • Coordinates alignment of development, testing, infrastructure, support and implementation teams for successful introduction of products to market
  • Manages releases to ensure delivery, coordinating milestones across teams
  • Tracks and reports on product status to ensure delivery dates are met
  • Monitors product performance and proactively identifies opportunities for product improvements
  • Identifies risks, issues, and problems and escalates as appropriate, proposing mitigation plans to overcome obstacles
  • Coordinates with Product Management and the Market Managers to support analysis of profitability and competitive gaps
  • Serves as a subject matter expert within the organization for support escalations and organizational education
  • Builds and maintains relationships across the organizations, with teams and individuals
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Other duties as assigned

Key Competencies:

  • Experience working within an Agile methodology and demonstrated ability to effectively operate within an Agile team environment
  • Excellent knowledge of software and application design and architecture
  • A technical mindset with great attention to detail
  • High quality organizational and leadership skills
  • Ability to work well with others and resolve any conflicts that may arise between different viewpoints
  • Ability to assess risks, dependencies, and identify mitigation strategies
  • Sound project management skills, with well-developed organizational skills
  • Excellent verbal and written communication skills
  • Strong team player
  • Skilled in leading meetings, setting agendas, driving decisions, and negotiating
  • Self-motivated with solid work ethic

Required Education, Certifications, and Experience:

  • S. degree in Computer Science, MIS, Engineering, or related discipline/experience, or a combination of education and related work experience
  • 3+ years’ experience in payments, payment technologies, commercial card, fintech, banking and related environments
  • 3+ years in a technical product management/Product Owner role within an agile environment

 

Preferred Qualifications:

  • Experience with SaaS and Cloud based technologies
  • Experience working directly or indirectly in the healthcare industry
  • Understanding of standard accounting principles and processes

Key Differentiators:

  • Experience using Salesforce.com

 

Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TheanoFrameworks
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • JIRAManagement
    • SitecoreCMS
    • WordpressCMS
    • DocuSignCRM
    • SalesforceCRM
    • MarketoLead Gen
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • SmartsheetProject Management

Location

GHX is based in Louisville, CO and our office boasts a fitness center overlooking breathtaking Davidson Mesa open space and the Front Range Mountains!

An Insider's view of GHX

What are some social events your company does?

One of our goals at GHX is to weave Wellness, Philanthropy, Events, and Culture into the DNA of the employee experience. Some of our most notable social events are the Summer BBQ, Turkey Trot and Holiday Party. Our colleagues from around the country are also included in fun ways virtually, such as themed trivia happy hours and fitness challenges.

Rachel Stoops

HR Specialist

What projects are you most excited about?

Some of my favorite projects thus far have been revamping the onboarding process. I have the pleasure of welcoming new employees every Monday morning, which is very energizing. Throughout this I realized how much GHX cares about their employees and the new hire experience.

Cassie Asare

Onboarding Specialist

How has your career grown since starting at the company?

I started at GHX in 2001 as an admin assistant. Since then, I have worked as an HR Generalist, HRBP, Scrum Master, Project Manager, Program Manager, PMO Manager, Tech Business Operations Manager, before taking my current role as an M&A Program Manager. GHX has always been very supportive of me, providing so many opportunities to stretch myself.

Jennifer Hagaman

M&A Program Manager

What does your typical day look like?

I've loved my job at GHX since I started in 2003. I describe my job as coming to work and putting a puzzle together every day. Solving data problems for our customers, both internal and external, has been my honor, and it's always fun!

Charlie Brown

Manager, Business Intelligence

What are GHX Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Nationwide pet insurance benefit reimburses up to 70% of veterinary services and provides 24/7 access to veterinary services via the Vet Line.
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

GHX prioritizes our employees and their wellbeing through various offerings. GHX has a compensation philosophy that commits to equity and market competitive pay. Our workplace promotes flexibility to allow our employees to bring their whole self to work.

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