Technical Partner Manager

| Greater Denver Area

Our Purpose 

At Xero we want millions of small businesses to thrive through beautiful software, advice, and connections. We aim to make being a small business more efficient and profitable, and more enjoyable too. Small business makes the world go around – it's the heart of the global economy. 
How you'll make an impact

In this role, you will be responsible for managing and optimizing the business relationship between Xero and our third-party data aggregation suppliers. These suppliers are responsible for extracting financial data from financial organizations and supplying that information to Xero. Success in this role will be measured by increased quality and timeliness of bank data into Xero and a related uplift in customer satisfaction and experience .
You'll be expected to drive creative solutions and technical/business initiatives to improve this area of Xero's business. To be successful in this role, you'll also bring your technical aptitude, data-driven decision making, relationship management skills, and the ability to build strong alliances with our third-party partners.
What you'll do

  • Build, manage, and optimize the relationship between Xero and our system aggregators
  • Contribute into the creation and execution of Xero's aggregator strategy
  • Ensure suppliers are working on the right thing at the right time.
  • Own and manage aggregator related incidents, problems and changes. Ensuring all internal stakeholders are informed and suppliers are delivering to Xero's expectations.
  • Work closely with Xero's Customer Experience team to ensure that customers are listened and delivered to.
  • Identify and manage crisis situation responses in conjunction with Customer Experience and Operations teams to effectively manage customer impact.
  • Streamline processes relating to the service management of aggregation suppliers.
  • Using both quantitative and qualitative data identify and execute improvements with a view of improving data quality, timeless and the customer experience

Success looks like

  • Bank data received via aggregation suppliers is of a high quality and delivered in a timely fashion
  • Aggregations suppliers are working on the right things at the right time
  • Customer complaints regarding data supplied by aggregators decrease
  • Internal teams are engaged and part of the process when resolving incidents and delivering change
  • The aggregator strategy for Xero is executed effectively, with changes and enhancements being delivered on time and to the expected quality
  • Reporting metrics and targets are improved and tracked used both internally and by the aggregation suppliers to improve performance
  • Be seen as a leader contributing to and participating in company values and culture
  • Have fun while growing and learning in the role and while doing the best work of your life!

What you'll bring with you

  • Exceptional at building and maintaining effective relationships
  • Excellent organization and time management skills
  • Have a proactive, 'can-do' attitude, exceptionally self-motivated and directed
  • Ability to work in a diverse, fast-paced environment and effectively collaborate across international teams
  • Superior analytical and problem-solving abilities with a keen attention to detail
  • Able to work with both quantitative and qualitative data to drive insights and action
  • Intermediate knowledge of SQL queries and relational databases
  • Sound judgment, initiative, and ability to self-manage
  • Tech-savvy with the confidence and ability to learn new software applications
  • Preferred 3+ years experience working with Software Delivery Teams and/or third party suppliers
  • Project management experience, managing risk and stakeholders
  • Experience in analyzing business problems using data and customer research
  • Working knowledge of Agile planning, documentation, scheduling techniques, and tools
  • Experience with SaaS platforms is advantageous
  • Good technical understanding of API interfaces, data replication, and integration/architecture concepts
  • General experience with optimizing business workflows and data domains
  • Proven success in driving improved customer outcomes across multiple channels and inquiry types 

If you…
love doing #beautiful work and contributing to a beautiful experience for our customers
show your passion for the #human side of software development through cultivating a deep understanding of the needs and aspirations of small business owners
seek the #challenge of complex technical problems, crazy-smart collaborators and a fast-paced work environment
champion creative development by bringing a unique point of view while inspiring impeccable work from others
take ownership by driving meaningful change & delivering results with passion and purpose
…then we'd love to hear from you.
Xero is an Equal Opportunity Employer.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • SalesforceCRM

Location

Just a quick walk from Union Station, our US HQ is located in the heart of Denver's LoHi neighborhood surrounded by local shops and restaurants.

An Insider's view of Xero

What’s the vibe like in the office?

The vibe is that of a coffee driven, people centric, work-hard-stay-true tech business. The humans I interact with daily are passionate and kind, and the leaders are strong and clear. Slap a few dad jokes and a bit of kiwi humor in there, and there you have it.

Ryan

US Customer Experience Team Leader

How do you collaborate with other teams in the company?

At Xero we work tightly with our cross functional teams so that the people closest to the the problem have the freedom to do what they know best. I always look forward to working collaboratively with all the Xero teams because they make work fun while we accomplish things every day.

Kristen

Integration Management Office Program Coordinator

What makes someone successful on your team?

If you’re hungry to learn more, have a brilliant idea, or are passionate about a particular project, just dive in head first. Xero values people who are do-ers, who want to roll up their sleeves and #champion an initiative through from beginning to end.

Becky

Business Manager

What is your vision for the company?

Xero is on a mission to support our communities by helping small businesses succeed. To do that well - we hire passionate people who engage directly with our customers every day. Leveraging innovative technology to simplify accounting isn't enough – we want to build beautiful experiences that solve the most pressing needs of our customers.

Keri

President, Americas

What are Xero Perks + Benefits

Xero Benefits Overview

Xero offers a variety of benefits aimed at helping our employees maintain their physical, financial and mental wellbeing, allowing them to bring their best selves to work each day

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA
Disability Insurance
Xero's long and short term disability plans provide income protection at 60% of annual base salary
Dental Benefits
Cigna dental PPO plan
Vision Benefits
VSP vision plan
Health Insurance Benefits
Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees
Life Insurance
Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000
Wellness Programs
Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions
Company Equity
All Xero employees are granted Restricted Stock Units at a certain percentage of their base salary which vests over a 3 year period
Child Care & Parental Leave Benefits
Generous Parental Leave
Eight weeks paid leave for primary caregiver. Two weeks of paid leave for secondary caregiver
Vacation & Time Off Benefits
Generous PTO
Xero offers 21 days of paid time off, 5 wellness days, as well as 11 paid holidays per calendar year. We also participate in a company wide shut down between Christmas and New Years Day
Paid Volunteer Time
Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year
Paid Holidays
11 paid holidays per calendar year
Paid Sick Days
Each employee is granted 5 wellness days per year in addition to our generous PTO
Perks & Discounts
Casual Dress
You'll typically catch our employees rocking jeans and a Xero t-shirt!
Commuter Benefits
Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses
Company Outings
Annual holiday party, as well as a summer celebration!
Game Room
Video games and ping pong table in lounge
Stocked Kitchen
You find a variety of fruit, chips, nuts, snack bars, sodas and iced tea in the Xero kitchen
Some Meals Provided
Breakfast each Tuesday and lunch every Thursday from a variety of local vendors
Happy Hours
Happy hour starts every Friday at 4!
Fitness Subsidies
Our monthly health reimbursement plan can be used towards your fitness membership or a variety of other health related wellness programs
Professional Development Benefits
Job Training & Conferences
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