Our client is an exciting, entrepreneurial company, with a history of exceptional growth. While GPS is at their core, they have grown beyond this technology to embrace other sophisticated positioning technologies. The team this role will be joining has a start-up mindset and is exceptionally small and fast moving for being part of a large and stable company so you get the best of both worlds.

They are looking for a Technical Customer Success Manager to lead their customer interaction and is key to delivering the experience their customers expect. You will tackle emails, live chats, and phone calls. You will build and improve the customer experience structure to preemptively address customer concerns before they happen. You will easily accomplish all those tasks by developing an exhaustive understanding of the application and working closely with a team of awesome engineers, designers, sales, and marketing folks. You will be part of a cutting-edge SaaS software team and working on a new mobile product! This role will get to be part of creating strategy and processes while also keeping their hands in the technology and working directly with customers.

To Be Successful You Must:

• Be an exceptional communicator with client service experience and superb social skills to be the face of the team for support requests
• Have at least 3 years of technology experience ideally in supporting a SaaS product—mobile would be even better!
• Have an ability to jump right in and wear several hats in an exciting and fast-paced team
• Have experience with the proven ability to troubleshoot, test, report, document, install, and train on software
• Have prior consultant experience in assisting customers to utilize software effectively
• Enjoy creating strategy, planning roadmaps, creating processes, and building out a team, in addition to staying hands-on with customers