Sr. Product Manager, Systems

| Greater Boulder Area
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Sr. Product Manager, Systems

About the Org
JumpCloud’s mission is to disrupt an industry by securely connecting users to anything they need using a single identity. We help companies large and small separate from the one element that has kept them grounded from the cloud: Active Directory. That means doing it better, faster, easier and more securely by using the latest technology. At JumpCloud we are building the future of identity.

 

About the Team
Our product team is empowered to identify what the future looks like, and plan a path to get there using data, research, and empathy. We guide exceptional multi-disciplinary teams toward our collective vision while empowering them to do great work. As a member of this team, you will have the opportunity to lead key aspects of our strategy, drive them forward, and grow alongside the company while we change the future.
About the Role
As a Product Manager within Systems, you will lead our team of engineers and designers to deliver industry-leading experiences for employees of companies using JumpCloud. As an expert in consumer-grade products, you will be responsible for connecting employees to all the resources they need with the ultimate convenience and usability while ensuring security. In collaboration with our Systems product management team, you will extend JumpCloud’s leadership in cross-platform management of computers using the JumpCloud Directory-as-a-Service.
What you will be doing:

  • Set the strategy and roadmap for the JumpCloud capabilities facing the end-user (employee) as part of the machines mission, and lead products and features under your management to ensure our investments in this space will result in the highest value for our customers.
  • Own the ‘what’ and the ‘why’ of your ideas and lead them to become new features of, or ancillary products to, our Directory-as-a-Service.
  • Lead the scoping and creation of features and products, communicating and driving what your customers need through our agile process.
  • Maintain diligence and perform analysis on the market JumpCloud serves to understand competitive offerings, their positioning, functionality and value propositions.
  • Work with customers, fellow product managers, user experience, architects, engineering teams, QA, marketing, sales, customer success, and senior leadership to formulate and execute the best path forward.

What you should have:

  • You have 5 years of experience as a Product Manager directing the strategy and execution of customer facing products products.
  • Product management experience building and maintaining large-scale software systems supporting consumers in a B2C environment or enterprise end-user personas in a B2B2C environment
  • Experience delivering products with consumer-grade user experiences, working with end-user or consumer personas
  • Data-centric approach and technical expertise to help develop and measure the impact of a solution
  • You know how to influence people to get things done across any job function. People love working with you.
  • Ability to make trade-off decisions that identify core needs and solve them quickly
  • Proven experience working in iterative agile development methodologies
  • Degree in Computer Science, Engineering, Mathematics, or related industry experience
  • Experience with delivering product to employee devices such as Windows, Mac, Linux, mobile, or other end-user or consumer devices a must
  • Experience with IT-related technologies such as directory services, LDAP, RADIUS, SAML or similarly complex products a bonus
  • Empathy, humility, passion, precision, organizational skills, self-direction, presentation skills
  • Knowledge and deep appreciation of user research, current states of design and user experience, the product manager role in the agile process

This position is based in Boulder, CO.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • PowerShellLanguages
    • Node.jsFrameworks
    • VueFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Google CloudServices
    • Google AnalyticsAnalytics
    • FigmaDesign
    • MiroDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • WordpressCMS
    • DocuSignCRM
    • DriftCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • Salesforce CPQCRM
    • Salesforce PardotCRM
    • SendGridEmail
    • MarketoLead Gen

Location

Our HQ is located between Denver and Boulder. Since we're remote first with employees in most U.S. states and 14 countries, we use the office as a hub to bring people together for team events and meetings.

An Insider's view of JumpCloud

What’s the vibe like in the office?

A key trait for us is having an open, positive mind. We believe that taking the road less travelled - or at least exercising that path - will create new, different, and interesting ideas. We ask our teams to always consider the outside-of-the-box solution to a problem and encourage them to try those creative ideas.

Aaron

VP of People

What projects are you most excited about?

Growth! JumpCloud is actively growing in Denver/Boulder and across the U.S. Attracting and engaging a diverse group of talent as we continue to expand is my main focus. JumpCloud has a strong culture of learning, so we're always looking at what we're doing and adjusting to make it even better.

Katy

Manager, People Attraction

What makes someone successful on your team?

My team members feel empowered to create, design and execute with a lot of freedom at JumpCloud. This enables them to take an active role in their career development and the development of other team members at JumpCloud.

Courtney

Manager, Learning and Development

How do you make yourself accessible to the rest of the team?

I'm available pretty much anytime via email, Slack, phone, in person. More than the communication vehicles and time, I really like to dig in on projects with our teams. By working on important issues together as just another voice or hand to help, I think that helps the team feel that I'm accessible to them and there to help.

Rajat

CEO

How do you make yourself accessible to the rest of the team?

One of the core roles in our engineering group is called pathfinder. They are constantly looking at different areas of our product and future plans and coming up with innovative new ways to achieve these. These engineers lead sessions with cross-functional teams on how to leverage their innovations for competitive advantage in the marketplace.

Rajat

CEO

What are JumpCloud Perks + Benefits

JumpCloud Benefits Overview

JumpCloud offers comprehensive benefits package as well as many perks to enhance the employee experience! We offer everything from Flexible PTO policy, we are a Remote First company, meaning you could live next to the office and we'd never force you to come in, medical, vision, dental, life, accident insurance, legal perks, identity protection, professional development opportunities, a growing DEI&B program with ERG's, casual work environment, and more!

Culture
Partners with nonprofits
We partner with educational opportunities like the Turing School to provide support for early-career and underrepresented students interested in careers in software development and technology.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
JumpCloud is remote first, you are never required to come to the office (but you can if you want to)!
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
JumpCloud's management team is as diverse as our individual contributors and our executive staff is committed to DEI&B initiatives across the company.
Mandated unconscious bias training
Our unconscious bias training includes culture add vs fit, recency effect, halo/horns effect, like us bias, primacy effect, confirmation bias, and contrast effect and includes strategies to address
Mean gender pay gap below 10%
Diversity employee resource groups
Our ERG's include CloudPride (LGBTQIA+), BlackSpace (Black, Indigenous, and People of Color), WIT (Womxn in Tech), and Pa'lante (Latiné/Hispanic)!
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
JumpCloud employees can contribute up to $2850.00 annually to their FSA.
Disability insurance
Dental insurance
JumpCloud has two different dental plans to choose from.
Vision insurance
Health insurance
JumpCloud offers three different medical plans including an HSA plan where JumpCloud contributes to employees HSA accounts each paycheck (amount varies based on plan). Healthcare coverage starts day 1
Life insurance
JumpCloud offers group life benefits and a variety of voluntary life insurance options.
Wellness programs
JumpCloud offers a premium subscription to the Calm app for each employee!
Mental health benefits
JumpCloud offers an EAP (Employee Assistance Program) at no cost to the employee. Our medical benefits include coverage of mental health/wellness.
Transgender health care benefits
Wellness days
Abortion travel benefits
JumpCloud's employee healthcare benefits include expanded medical travel coverage. Medical travel coverage is available when there is no provider located within 100 miles of an employee's home.
Financial & Retirement
401(K)
In addition to 401k, meet with a personal financial consultant to assist with financial wellness planning. This benefit is provided at no cost to team members and includes unlimited 1:1 sessions.
401(K) matching
JumpCloud matches 50% of employee's contributions up to 6%.
Company equity
Child Care & Parental Leave Benefits
Childcare benefits
JumpCloud offers a dependent care FSA option, where employers can set aside pre-tax dollars for child care or other dependent care.
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
JumpCloud offers an unlimited PTO program to our team members.
Paid holidays
Paid sick days
We have Unlimited Paid Time Off which includes both vacation and sick time.
Flexible time off
Office Perks
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

JumpCloud is always evaluating and listening to our employees to offer the most beneficial benefits for JumpCloudians!

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