Sr. Product Manager – Global SMS

| Greater Denver Area

tates, Spain, United Kingdom, Ireland

We are seeking an experienced, successful globally-focused Product Manager who can work closely with Development & Engineering teams and Vendors to manage our SMS product lifecycle and lead the delivery of new features designed for enterprise users. 
This person has a passion for creating and leveraging leading-edge technologies to create complete customer solutions, thrives on getting out into the field to understand customer needs, test new ideas, and evangelize product vision. 
As a key member of our product management team, the Senior Product Manager brings market expertise as well as hands-on success in technical product delivery and works collaboratively across the organization to help manage and grow the current SMS product by proactively identifying customer and market needs, streamlining customer on-boarding, managing vendors and pricing, and delivering new and updated features that lead the market in quality and functionality. The Senior Product Manager is responsible for all product life cycle activities related to developing and launching new products and features.

Position Responsibilities

  • Lead requirements collection, product definition, and design
  • Conduct competitive research in support of product requirements, pricing, and positioning
  • Build, maintain, and communicate the product roadmap
  • Partner with Marketing and Sales on positioning, pricing, target customers, and training
  • Identify and work with underlying vendors to deliver capabilities and capacity to meet in-country customer demands
  • Partner with Development, Engineering, Operations, and Legal to ensure that all products and services are delivered to our quality standards
  • Monitor key product metrics; adjust pricing, strategy, and campaigns as needed; identify, recommend, and implement strategies to improve market position
  • Foster and promote a company-wide culture of creativity, innovation, and customer service
  • Other duties as assigned

 

    Requirements

    Education:

    • Bachelor’s degree required
    • MBA or Master’s degree in related field preferred
    • Formal management and leadership training preferred

    Expertise & Experience

    • 5+ years’ experience with in the software or communications industry specifically with SMS products
    • 5+ years’ experience in the software or communications industry working cross-functionally and driving definition, development, and launch of leading-edge products
    • Demonstrated track record of success: Driving product ideation, innovation, development, and launch using lean and/or agile product development methodologies
    • Leading product development in a lean, entrepreneurial start-up environment
    • Meeting or beating targets and deadlines
    • Influencing and collaborating cross-functionally and at all levels of the organization
    • Establishing and managing internal and external customer expectations
    • Proficient in Microsoft Word, Excel, PowerPoint, Outlook
    • Proficient in customer relationship management (CRM) software; Salesforce preferred

    Competencies

    • Outstanding verbal and written English communication skills 
    • Willing and able to accommodate infrequent travel
    • Positive, professional attitude; confident, assertive, and tactful communicator
    • Quality and customer-service driven to consistently delight customers
    • Strong initiative, self-motivated, proactive, and resourceful
    • Strong organizational and prioritization skills 
    • Team player who is willing to go above and beyond to help others
    • Strong presentation and persuasion skills
    • Proficient in creating product and process documentation
    • Solid understanding of business and financial statements

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    Technology we use

    • Engineering
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    Location

    We are located in the Denver Tech Center, the city's hub of business and innovation, plus we're near public transit, I-25, and trendy restaurants.

    An Insider's view of IntelePeer

    How would you describe the company’s work-life balance?

    At IntelePeer, we have a work-hard-play-hard mentality. Our team goes above and beyond what is asked of us and we value determination. The unlimited PTO policy means that the company realizes to be successful we also need time away from work. You can make your own schedule and work from home when needed too!

    Nils

    Digital Marketing Specialist

    What's the biggest problem your team is solving?

    My team is helping companies that may not have the resources for complex development projects to take advantage of the promise of embedding communications like voice and SMS into their customer experiences, marketing efforts, and internal processes.

    Shaughnessy

    Product Manager

    How has your career grown since starting at the company?

    IntelePeer is a company that likes to promote within and encourages career growth and opportunities for all of their employees. I have been with IntelePeer for almost 6 years and I have been promoted 3 times and have worked in 2 different departments since coming onboard. The leadership team has always asked what I would like to do for my career.

    Christine

    Sr. Manager, Sales Development

    How do you empower your team to be more creative?

    We encourage employees to think outside the box, to contribute new ideas, and to take ownership of helping us meet our company objectives. It is equally important for us to reward employees who achieve big things as it is to have an environment where team members are not penalized for making mistakes when they are learning and trying something new

    Robert

    Chief Marketing Officer

    What are some things you learned at the company?

    What I've learned at IntelePeer is the value of the contributions of the singular employee. IntelePeer works by each individual considering their personal achievements at work, big or small, to contribute directly to the success of the company - and the company acknowledging and reciprocating that effort back to the employee.

    Justin

    Chief Software Architect

    What are IntelePeer Perks + Benefits

    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Wellness Programs
    Retirement & Stock Options Benefits
    401(K)
    Company Equity
    Performance Bonus
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    Flexible Work Schedule
    Remote Work Program
    Family Medical Leave
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Generous PTO
    Paid Volunteer Time
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Casual Dress
    Commuter Benefits
    Company Outings
    Stocked Kitchen
    Some Meals Provided
    Happy Hours
    Parking
    Recreational Clubs
    Professional Development Benefits
    Job Training & Conferences
    Tuition Reimbursement
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