Solutions Consultant
StarRez is renowned for impacting millions of students' lives every year with industry-leading housing and conference software. We have a global customer base of over 650 major institutions, supported by a global team. Many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform the student residential experience.
The Solutions Consultant at StarRez serves an integral role in the relationship between StarRez and our customers by demonstrating the wide range of the StarRez solution, aiding in the identification of customer needs, and supporting the creation and implementation of value-add solutions for those needs. The Solutions Consultant serves as a product expert for the Community Relations and Sales teams by providing effective demonstrations of StarRez functionality on a regular basis.
Major Accountabilities
Demonstrations, Customer Service, Customer Education
- Position new products and services through demos and discovery calls to new and existing customers as ways to enhance their operation.
- Occasionally travel to customer sites to provide in-person product demonstrations
- Communicate customer feature requests and business requirements back to the product team to help shape the direction of the product
- Serve on the User Acceptance Testing (UAT) committee to test new production functionality and advocate for customer needs in the product.
Communications and Collaboration
- Coordinate monthly webinars for current and prospective customers with the Community Manager.
- Assist the Marketing Manager with product features and screenshots for marketing materials.
- Liaison with the Learning and Content team to ensure product overviews are current and showcase product functionality.
- Actively work to build strong relationships by directly communicating with other departments across the organization including New Business, Support, Professional Services, and Development.
Training and Development
- Train Community Relations and Sales teams to demonstrate new product functionality.
- Use data and technology to support product decisions.
- Attend industry trade shows as needed
Other
- Additional Duties and Projects as assigned and required by business needed
- Travel as needed (less than 15% of the time)
Knowledge and Experience
Essential
- Expert knowledge of StarRez and/or other Student Housing products and how they are used by our customers;
- BS/BA in Business, IT, Operations, or Marketing /related discipline/related field preferred but not required
- 1 to 2 years professional experience working with cross-functional teams and departments.
- Customer Service experience - able to actively listen and focus on resolving the needs of internal and external customers
- Strong collaboration, teamwork, and relationship building skills across multiple levels and functions within an organization
The benefits of working for StarRez
StarRez is committed to keeping their employees happy. We provide competitive benefits and compensation packages including health, medical, dental, and vision insurance, and 401K retirement plan options. We have regular team events, weekly Friday lunches, professional development opportunities, and potential opportunities to travel overseas to our international offices (Melbourne, AU, & London, UK).
StarRez is a highly-engaged company and one that prides itself on taking care of its employees & customers. Our culture and values are the foundation of our success and at the core of our business. We focus on customer service, teamwork, positive attitudes, taking responsibility, building relationships, managing expectations and something we love to call the Z-Factor which is our passion, innovation, care and enthusiasm.
StarRez is dedicated to the principles of equal employment opportunity in any term, condition or privilege of employment. We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, or any other status protected by federal, state or local law.