Software Product Specialist at Zayo

| Greater Boulder Area
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Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

As a Software Product Specialist, you have a passion for emerging technology, managing customer’s digital experience lifecycle, and delighting the customer throughout their Zayo journey. As part of this journey, you will play a key role in curating a superior experience for our API customers and their respective digital transformations. 

The digital transformation life cycle includes all activities from proactive outreach to eligible customers based on key business drivers, all the way to tracking the success of API integrations. Your key stakeholders are composed of both external customers and partners and internal stakeholders such as Product Management and Sales. For internal operations, we follow agile methodologies and day-to-day you will work closely with the customer-facing APIs Product Owner and development teams to identify technical requirements, dependencies, and timelines related to API enhancements and bugs.

An effective Software Product Specialist should be an expert in communication, execution, data analysis, solving a range of problems, critical thinking, and working within the scrum agile framework. Being able to communicate your vision and strategy within your team in a clear and concise way is a must. You are a team player and work well with others. An individual with a hunger to solve problems and improve operational performance will excel in this position. 

Responsibilities
  • Support Zayo’s customers through their digital transformation journey through excellent customer engagement lifecycle management, including:

    • On-boarding new API customers to available APIs

    • Act as Tier 1 support for any issues that might arise during customer onboarding and analyze possible solutions using standard procedures

    • Gather feedback on new features and quality of customer experience in order to derive actionable recommendations to improve internal and external processes

    • Aim to streamline processes to where customers can self serve through a lifecycle

  • Act as the voice of the customer in providing requirements for Zayo’s Developer Portal

  • Act as internal subject matter expert of APIs architecture across Zayo’s software and application development departments 

  • Share business cases and metrics with clear and targeted communication across all API stakeholders - customers, sales, product management

  • Collect, analyze and draw insights from API usage KPIs

  • Accountable outcomes tracking over go to market for new features, versioning, and API collections to Zayo’s customers

  • Assist with marketing campaigns related to API updates and new features

  • Apply advanced analytical reporting methods to investigate API onboarding and success and proactively identify improvements 

  • Assist with API training curriculum 

  • Work with the API Product Owner and scrum masters to outline user flows, technical requirements, test scenarios, and test data for enhancements and projects in line with business requirements and company roadmap

  • Test applications to identify weaknesses and present business cases for enhancements, optimizations, and inefficiencies

  • Understands key business drivers and uses this understanding to assist in making business decisions relating to system implementation, application modification, maintenance, etc. 

  • Participate in scrum events like Grooming, Review, Planning, and standups as needed

  • Help maintain project documentation

  • Build knowledge of the company, processes, and customers

  • Ability to work and communicate with a team effectively in an ever-changing and ambiguous environment 

Qualifications
  • Bachelor's degree (B.A.) from four-year College or University in Computer Science/Engineering, Information Technology, Data Analytics/Big Data, or Business with a technical emphasis 

  • 1-3 years business analysis experience or related experience 

  • Experience working in Postman is preferred

  • Understanding of application architecture and system dependencies

  • Comfortable with understanding and applying material conditional logic

  • High level of ​salesforce.com​ knowledge, including but not limited to object design and reporting structures 

  • Proficient in Microsoft Office platform including Excel and Powerpoint

  • Experience working in Atlassian suite including Jira and Confluence

  • Capable of independently solving logic-based problems

  • Strong desire for teamwork and working in group settings

  • Capacity to work on multiple projects and meet various deadlines

  • Aptitude for learning new/different processes within the company to better understand other data architectures and workflows

  • Attention to detail and a basic understanding of aesthetics is essential

  • Understanding of Agile methodologies 

  • A general understanding of telecom is preferred  

  • CO pay range: $58,100 - 85,100

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

Benefits, Rewards & Wellness

  • Excellent Health, Dental & Vision Insurance

  • Retirement 401(k) Savings Plan

  • Fitness membership discounts

  • Generous paid time off policy including paid parental leave

Please note, in accordance with Zayo's commitment to providing and maintaining a workplace free of recognized hazards, all U.S. and Canadian employees and any employee, vendor, customer, or visitor who enters a Zayo office or facility in the U.S. and Canada must be fully vaccinated against COVID-19 and provide proof of such vaccination. If you are hired by Zayo, you will be required to provide proof of vaccination or have a valid religious or medical reason not to be vaccinated.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

Location

In Colorado we have campuses in Downtown Denver and on 29th Street Mall in Boulder, where employees can benefit from access to restaurants, retail, fitness and more!

What are Zayo Perks + Benefits

Zayo Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial security to our employees and their families.

Culture
Volunteer in local community
Partners with Nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,650 annually.
Disability Insurance
If you are out of work for an extended period or time due to a disabling injury or illness, disability insurance covers 60% of annual salary up to $5000 monthly maximum payout.
Dental Benefits
Dental exams can help you & your dentist detect problems in the early stages when treatment is simpler & costs are lower. Regular exams are an important part of maintaining your medical health.
Vision Benefits
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health Insurance Benefits
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life Insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Pet Insurance
Wellness Programs
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) Matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid Volunteer Time
We encourage our employees to give back to our communities by providing 4 hours of Volunteer Time Off per quarter.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Company Outings
Game Room
Some Meals Provided
Happy Hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Parking
Parking is available at Zayo offices.
Recreational Clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness Subsidies
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Diversity Program
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning

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