Senior Services Product Manager

| Greater Boulder Area
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Are you data-driven?  We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations.  We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice.  We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.

 

We’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business.  With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.

 

By modernizing storage through data management, customers can upgrade infrastructure to bring modern data services to existing applications. Only NetApp can help organizations free the resources necessary to fund transformation by deploying the industry’s leading flash storage solution, which is highly efficient and scalable in both data center and cloud environments.

Job Summary

NetApp's Service Portfolio team is growing, and we are seeking multiple Services Product Managers! In this role you will be responsible for the development of new and the evolution of existing Professional Service offers. The Service Portfolio team takes the lead in driving new services development by working across all NetApp product lines, engineering groups, services organizations, and sales teams to deliver well architected solutions that drive customer outcomes and help enable customers to maximize the full value of the NetApp products they have deployed.

As a Service Product Manager, you are part of a dynamic team that is tasked to:

Transform NetApp Services into an outcome-based portfolio.
Help change the way services are sold by driving a service-led selling experience.
Partner with sales, partners, marketing and operations to ensure Professional Services offers are easy to understand and transact.
Establish and evolve an integrated approach to offer development that considers inputs from a number of different constituencies.
Develop business plans, define market positioning, evolve pricing strategies as required to ensure offer success in the marketplace.
Identify local, regional and global marketing opportunities to drive awareness of NetApp solutions.
Track business and operational metrics and key performance indicators (e.g. service bookings, product pull-through, and margins).
Work collaboratively with contract and legal teams as required to ensure legal and regulatory requirements are adhered to.  

 

​​​​​​*** The Service Product Managers can be located anywhere in the United States. ***

Job Requirements

  • Have relevant experience within a technology company (including market research, competitive analysis, segmentation, offer development, and positioning, pricing, forecasting and launch).
  • A solid understanding of revenue recognition principles and rules.
  • A solid understanding of Service Lifecycle Management concepts.
  • Be a strategic leader who can bridge technology and business strategy to develop compelling plans for new products.
  • Be a change catalyst for the organization by thinking differently.
  • Have exposure to software development, datacenter operations.
  • Have a keen understanding of public, private, and hybrid cloud concepts and applications.
  • Have a strong understanding of consumption/subscription based models, underlying financials and transition to same (from traditional licensing models).
  • Possess executive level presentation skills.
  • Have superior writing, listening, and verbal communication skills.
  • Be a team player who can collaborate and build consensus with a diverse set of cross functional stakeholders.

Education

- Typically requires a minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or equivalent combination of related education/training/certifications and applicable professional experience.

- Demonstrated ability to have successfully delivered multiple, highly complex programs at a senior, strategic level

 

So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!

 

If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.

 

We work hard but also recognize the importance of work-life balance for our employees because what’s important to them is important to us!  Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition.  Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations.  We provide comprehensive medical, dental, wellness and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts and fitness centers. We also offer financial savings programs to help you plan for your future.  

 

Join us and see what empowerment can do. 

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Location

We have a beautiful Boulder office, with amazing Flatiron views, on the vibrant downtown Pearl Street.

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