Prologis is the global leader in logistics real estate. We own, manage and develop high-quality properties in the world’s most vibrant centers of commerce, approximately 965 million square feet in 19 countries. Some of the world’s largest brands (e.g., Amazon, BMW, DHL, FedEx, Pepsi) turn to us because they know an efficient supply chain will make their businesses run better, and a strategic relationship with Prologis will create competitive advantage. As the top ranked U.S. company and sixth overall among the Global 100 Most Sustainable Corporations in the World, we take our global footprint seriously.

Job Title:

Senior Real Estate and Customer Experience Manager

Company:

Prologis

Real Estate & Customer Experience Senior Manager - Denver, CO

Do you want to play a role in global commerce?

As a Real Estate & Customer Experience Senior Manager, you would be leading a team that strives to provide best in class service to customers in our 965 square feet of industrial buildings in the Denver Market. Our customer base is diverse and we’re looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations. With an emphasis on customer service and quality buildings, we have the best of both worlds – a local office of 350 staff members (this role will work with a 7-person team), with the support and sophistication of a large international company.

What’s needed in order to do that:

• The ability to adapt to change and willingness to take on new company initiatives with the most positive attitude.
• Dedication to delivering exceptional customer service through proactive and responsive service.
• Proficient lease analysis and lease administration skills.
• Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements/capital projects and work oversight.
• Strong financial reporting background to ensure budget and financial goals are met for the portfolio.
• Ability to maintain compliance of all policies and procedures. 
• Conduct routine site inspections to ensure that the physical aspects of the properties meet established standards regarding the grounds, curb appeal, risk management/safety requirements (OSHA), cleanliness, and general appearance, and implement corrective measures as necessary.
• Lead a team of 3-6 employees (property managers, maintenance technicians, administrative personnel) by conducting regular meetings to review service expectations, brainstorm, problem-solve, etc.
• Ability to motivate, train/develop, and direct people as they work, identifying the best people for the job. 
• Assimilate and analyze information pertaining to market and economic conditions.
• Ability to utilize Salesforce CRM to track interactions with customers and customer visits.
• Understanding of Prologis Essentials marketplace and expectations around facilities management offerings to customers.

Tell us if you’re ready.

• Bachelor’s Degree from a four-year college or university and 5-10 years of commercial real estate experience; or 15+ years of experience as a property manager; or a CPM or RPA designation; or equivalent combination of education and experience.
• Must have a current Real Estate sales license or be able to obtain a license within six months of employment
• Minimum of three to five years’ supervisory experience
• Ability to provide superior internal and external customer service, strong diplomacy, and crisis diffusion skills.
• Must be able to multi-task; manage time efficiently to ensure all established deadlines are met and have strong attention to detail.
• Proficient working knowledge of Microsoft Office suite (e.g., Word, Excel, PowerPoint, Outlook)
• Strong mathematical and analytical skills
• Strong working knowledge of property management accounting software
• Requires a valid driver’s license and the ability to travel to multiple properties.
• As business dictates, able to work extended/flexible hours (e.g., nights/weekends/on-call).
• YARDI and Salesforce CRM software experience preferred

Target base compensation range of $90,000-$115,000 plus bonus target to be discussed during initial phone interview.

All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vison insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.

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People First

Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.

When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.

As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.

All job offers are contingent upon successful completion of drug screen and background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Employment Type:

Full time

Location:

Denver, Colorado

Additional Locations: