Senior Product Manager at Church Community Builder, a division of Pushpay

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*The following states are approved as remote work locations for this position: CA, CO, FL, GA, HI, IA, MI, NC, NY, OH, SD, TN, TX, WA. All other states are not in consideration for this role at this time.

At Pushpay, our Senior Product Managers work with the Product Marketing team to analyze the market and competitive conditions subsequently laying out a product vision that differentiate Pushpay's products from other products in the market. They are tasked with the delivery of unique value-based products to meet consumer demands and  are responsible for developing product roadmaps for their charter and providing inputs into the product strategy for one or more product charter. The position involves understanding customer challenges and goals, developing the product direction in alignment with the vision of the product portfolio set out by the group product manager and company business goals determined by the Board, ELT and Senior Leadership Team (SLT).

Our Senior Product Managers undertake numerous activities from tactical to strategic roles and work to bring together and align cross functional teams to deliver value to customers through refining, enhancing or building new product functionality.

Main Activities

  • Ensure that their product solves real customer problems that also add value to the business by supporting business objectives. They have a strong understanding of the customer experience, challenges and goals in order to identify opportunities within the product, generate new ideas that grow the business’s market share and drive growth
  • Conduct customer research through interviews, contextual enquiry, review of customer and prospect calls and surveys. Work with the UX research team on conducting user testing sessions to solicit feedback on the product and actively participates in customer business reviews & prospect conversations
  • Analyze data from the product, support desk and the sales and customer databases and evaluate the data and customer research findings to identify product opportunities, customer challenges, user experience issues, determine the rate of feature adoption and usage and overall success of their features. 
  • Responsible for using data to identify changes in user behaviors and make recommendations to the GPM/PPM on approaches to responding to those changes
  • Develop packaging and product positioning strategies. Following up and ensuring the translation of product strategies into tangible results. A Senior Product Manager prioritizes product strategies primarily based on their consumer impact. They also ensure that these promotional measures are consistent with the already established product line strategies and that the message of the product is properly conveyed. A Senior Product Manager works towards product understanding and awareness throughout the business
  • Support product launches for their product charter with a well thought through value proposition and adoption strategy. Often the Senior Product Manager will support other product charters during launch. This is achieved through partnering with the Product Marketing team and GTM team and is largely unaided by the GPM/PPM
  • They are working to improve collaboration processes and often initiating and leading retrospectives, design, implementation and socialization of improvements
  • Conduct product evaluation and support Product Marketing with formulating promotional campaigns. The Senior Product Manager also ensures that these promotional measures are consistent with the already established product line strategies and that the message of the product is properly conveyed
  • Understand and live the core values of the company and contribute to the highly collaborative and positive work environment
  • Support the GPM with the recruitment of new team members, coaching and mentoring of more junior team members
  • Be involved with customers, users, Software Engineers, Design and QA Personnel and other parts of the business to create requirements and proposed solutions and provide input into these processes (which may include, but are not limited to, ideation, algorithms, processes and feature design) which may produce intellectual property that belongs to Pushpay
  • Conduct research, analyze product and user trends, derive insights and create product requirements (which may include, but are not limited to, processes, designs, and automation in the form of code, documentation or scripts) that is then incorporated into Pushpay products, or the process of building products. This work may produce intellectual property that belongs to Pushpay

Key Skills

  • Strategic thinking and planning and innately often thinking about problems and impacts beyond their portfolio
  • Strong communications skills, developing their ability to communicate upwards and out to align the business on the product and product outcomes. They are beginning to be able to represent the GPM or the Principal PM cross departmental meetings

Internal Contacts

Product, Engineering, Data Science, Design, Product Marketing and customer facing teams


Typical experience

Generally a minimum working experience of 7+ years in product management (preferably in a software development, SaaS or App product). Other relevant work experience will be considered.


Salary and Benefits:

  • Competitive Salary
    • CA Salary range: $123K - $155,000K 
    • CO Salary range: $96K - $110,000K
  • 100% Employer paid Health Insurance Plan: Medical | Dental | Vision
  • 50% Employer paid dependent care Health Insurance Plan: Medical | Dental | Vision
  • PTO & 11 Paid Holidays
  • 401K with match

Pushpay provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Pushpay complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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