We are obsessed with helping businesses deliver better digital products and experiences for their customers. Quantum Metric is paving the way for Continuous Product Design, a brand new methodology that is helping enterprises embrace digital transformation. Major enterprises across industries ranging from quick service restaurants to airlines and everything in between are reaping the benefits. The result: Teams agree on priorities, build products customers love, and innovate with speed and confidence.
Our number one goal at QM is happy people, happy culture. We offer numerous committees and resource groups, including the Women’s Resource Group, Parent’s ERG, and our DEI committee, to name a few. We bring the culture of a small knit startup to a rapidly expanding company, which has tripled its size in just 2 years. Our executives and managers come from an impressive range of backgrounds and are passionate about enabling their team to find their passion. Many of our employees work remotely, though we also have satellite offices in Chicago, Denver, and DC.
🚀 About the Role
We are looking for a driven Product Manager that deeply immerses themselves to understand how our customers use our product. This person can discuss usability challenges with our designers, understands the competitive landscape of customer experience analytics, brainstorms technical solutions with our engineers, and partners with customer success, sales, and marketing teams to build solutions that increase customer satisfaction.
Who you are?
Passionate about helping customers. We are passionate about our customers and helping solve their problems. UX researchers and designers are your partners in crime to define the problem space. You interface with customers directly to develop empathy and build solutions resulting in smiling fans.
Storytelling for Influence. Building successful products is a full contact sport. It involves influencing team members to relate to the users challenges and inspire future outcomes. You visually articulate ideas (using Sketch and build prototypes) to tell stories about users needs, defining strategy, and how we deliver successful outcomes.
Entrepreneurial spirit. Our success is largely dependent on each person’s ability to identify, own, and solve problems with minimal direction. This belief unifies our team to always strive to deliver a fantastic product experience. You have a strong track record of effecting change in product organizations.
- Own a customer issue end to end: understanding the pain point, setting the strategic direction, and successfully delivering the delightful customer experience.
- Create product artifacts (process diagrams, epics/stories, wireframes) and collaborate with design and engineering to define and execute the product roadmap.
- Participate in user research and usability testing to identify optimization opportunities.
- Use analytics to understand how our customers use our platform to solve their challenges and inform decisions on future improvements.
- 5+ years product management experience with at least 2 years of B2B SaaS experience demonstrating a track record for delivering successful outcomes.
- Excellent communication and problem solving skills and understands how to use data to inform decisions.
- Comfortable working across the product development spectrum: ideation, strategy, concept, mapping features to data models to pixel-level details and implementation.
- Previous experience in the customer experience analytics is a plus.
- Understands technical architecture for highly scalable web and mobile applications.
- Compensation: Base $140,000-160,000
🏆 Perks and Benefits
This will be the best group that you ever work with! We support one another through challenges and win as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
Employee Assistance Programs (EAP)
Voluntary Life & AD&D, STD, LTD
Healthy Rewards – Discount Programs
401k and Options / Equity
Time off (Paid Vacation, 9 Sick days, Holidays)
11 company holidays
3 weeks (120 hours) accrued vacation
Sick leave (according to state mandated allocation)
In addition to our more traditional benefits, we also offer generous perks, a flexible work environment, and numerous resources for professional development and team building.
Rewards and recognitions programs
Robust onboarding and training program
One-time stipend for work at home employees
Flexible work environments
Employee Discount Program (Perks at Work)
Employee Referral Program
Lead Referral Program
Latest MacBook Pro and awesome swag delivered to your door
Supportive and collaborative culture
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
About Quantum Metric
As the pioneer in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform empowers a customer-centric culture, using quantified empathy to align business and technical teams to effectively prioritize customers needs based on business impact.
Today, Quantum Metric captures insights from 20 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 97%.
In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been recognized as an excellent place to work by the Inc 5000 and the Deloitte 500.
If your background matches the above role and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you.