As a Senior Product Manager, you will develop scalable UCaaS product solution and integration capabilities to onboard Zoom's global strategic and reseller partners. You will be the "Voice of Partner" inside the Product & Engineering organization, and develop requirements to address the needs of Partners & our joint customers. You will closely work with strategic partners to launch an integrated & differentiated solution that delivers happiness to our joint customers. You will work closely with cross functional stakeholders to review business/contractual terms, develop pricing & packaging, develop integration guide to onboard partners with Zoom's UCaaS offerings by enabling seamless ordering/billing/transport integrations.
Your goal is to reduce friction from the partner onboarding process and scale partner programs to accelerate revenue growth via channel. You will collaborate with product (line) managers to introduce new product offers, and maintain product parity across direct and indirect channels.
Responsibilities:

• Contribute to partner onboarding playbook & integration model
• Develop use cases and requirements to build APIs for integrations
• You will be an expert in all aspects of Zoom product and platform
• Work closely with partners to go to market and develop joint roadmap
• Execute complex integration projects flawlessly by closely collaborating with partners
• Drive solution design by closely working with engineering & DevOps
• Maintain and execute a roadmap for partners
• Closely align with BD and Channel teams to set partner expectations
• Communicate with executive team on progress, plans, and issues

Requirements:

• 7+ years of product management or product development experience
• Working experience with strategic carrier and reseller partners
• Working experience of Cloud Communications and Collaborations industry
• Expertise in Cloud PBX and Telephony
• Working Experience with developer platform integrations and APIs
• Ability to write strong and detailed user stories and product specifications
• Cross-functional leadership and strong internal drive
• A bias for action and ability to build internal champions across the organization
• Detail-oriented, organized, ethical, responsible, & self-motivated
• Demonstrate data-driven decision-making skills
• Experience with project and development tools (e.g. Jira, Asana, Product Board)

Nice to Have:

• Experience with B2B Ordering & Billing (OSS/BSS) integration & workflows
• Experience with B2B Marketplaces platform integrations

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom's values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
Explore Zoom:

• Hear from our leadership team
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog
• Zoom with us!
• Find us on social at the links below and on Instagram