IntelePeer powers the new customer experience. Our Atmosphere® CPaaS enables companies to communicate better - driving more revenue, improving their customer experience, and making better business decisions - leveraging omni-channel Automation & Self-Service, AI, and Analytics, all delivered through a single easy-to-use cloud platform that works seamlessly with existing business solutions.
We provide a fast-paced, innovative, and casual environment that people love to work in, designed to broaden a candidate's professional experiences while promoting self-confidence, accomplishment, and career development.
What we're looking for
IntelePeer's Atmosphere platform helps our customer build powerful interactions across multiple communications channels that improve business from all angles. Business communications are evolving, and voice communications are no exception. IntelePeer is looking for an experienced individual to manage & expand our international voice offerings and guide the transformation of the product as business needs change. The successful candidate will be a highly curious and independent individual can steer the product to success. This person will have a deep understanding of the international telecommunications ecosystem & regulatory issues, international calling capabilities, pricing schemes, margin management, and routing. This person will have the ability to communicate with customers to understand needs & create solutions, and the ability to communicate product needs cross-functionally to team members across the organization.
Duties

• Collaborate with customers to understand their needs to guide the product roadmap
• Work with other product managers to seamlessly integrate our voice offering with other products
• Work with the development team to write requirements for new features, bug fixes, and guide the evolution of the product
• Develop a product roadmap for future feature enhancements
• Work with the Vendor Manager to manage current vendor (supplier) relationships and communicate product needs
• Work with internal teams to implement new vendors and manage cost changes
• Collaborate with our Legal team to ensure customer contracts are up to date and protect IntelePeer & customer interests
• Keep abreast of changes in the regulatory realm and work to position IntelePeer for success
• Understand and manage international voice pricing & costs

Requirements

• 5+ years in a product management role
• 3-5 years of experience with international voice communications
• Experience with international regulations as they relate to voice communications
• Experience with EU, LATAM, and or APAC markets preferred
• Understanding of International voice products & pricing
• Understanding/Experience with SIP communications
• Understanding/Experience with SaaS based offerings
• Bachelor's Degree

Competencies

• Superior verbal and written communication skills
• Willing and able to accommodate frequent travel
• Astute interpersonal relationship management
• Positive, professional attitude
• Quality and customer-service driven to consistently delight customers
• Strong initiative, self-motivated, proactive, and resourceful
• Utilizes strong organizational and prioritization skills
• Team player who is willing to go above and beyond to help others

This position may have access to Protected Data.
Why You'll Love It Here

• Generous paid time off
• Competitive medical, dental & vision coverage
• 401K
• Company-paid life insurance
• Company-paid short-term and long-term disability
• Legal coverage and other supplemental options
• Free snacks, fun events (virtual and in-person when we can again)
• A value-based culture where growth opportunities are endless

Compensation

• The starting pay range for a candidate selected for this position who is based in Colorado is generally within the range of $120,000 - 140,000 for annual base salary. Employees are eligible for additional discretionary bonuses and commissions pursuant to the Company's commission plan. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

Vaccination Requirement

• COVID-19 Vaccination Requirement: IntelePeer requires anyone working onsite or visiting IntelePeer's offices to confirm they are fully vaccinated against COVID-19 unless a medical or religious accommodation is timely requested and approved. Please reach out if you have questions or concerns about this policy and how it may apply to your candidacy for a role with IntelePeer.

For California residents only: Please refer to the link below for IntelePeer's Applicant CCPA Privacy Notice. https://www.intelepeer.com/intelepeer-applicant-ccpa-privacy-notice-2020-05-21/
Any requests to exercise your rights as a data subject under GDPR should be submitted to [email protected] for prompt processing. Please refer to our Privacy Policy (at www.intelepeer.com/privacy/intelepeer-privacy-policy) for any questions on how IntelePeer complies with GDPR.