Senior Product Manager - Identity Governance

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All roles at JumpCloud are Remote unless otherwise specified in the Job Description.


About JumpCloud

JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever.


About the Team

JumpCloud is the Directory Platform that consolidates the management of a remote workforce across complex IT environments. Our product team is building a directory that eliminates the mundane tasks from an IT admin’s workflow, and allows them to focus on making swift, smart decisions to actively manage the right access to all IT resources—including their device, networks, and applications—with ease and clarity. Our Cloud Directory aims to provide admins a single platform which intelligently orchestrates the entire user lifecycle across an extensive collection of endpoints.


What you’ll be doing

JumpCloud is looking for a Senior Product Manager to identify opportunities and significantly influence the directory roadmap and objectives. You will own one or more product capabilities and be responsible for the definition and development of new product to meet objective KPIs.


You are:

You are the product subject matter expert. You deeply understand your customer, their needs, the business landscape, product functionality (current and desired), and backend technologies (opportunities and limitations). You provide context and visibility into why the product is designed the way it is and convey the reasons behind prior decisions. You bring clarity to complexity, probe assumptions, illuminate pitfalls, and foster shared understanding. You stay abreast of relevant development and innovation occurring both inside and outside the company and use that knowledge to inspire big ideas. You drive strategic communications (e.g., decision narratives, investment proposals) internally and externally. You may design presentations and evangelize the product at industry events.


You are flexible, adapting your approach to meet the customer's needs, product, business, and technology platform. You work effectively with all types of customers, all kinds of teams, and all levels of leadership. You ask the hard questions (Q. Where do we need to invent? Should this product continue to exist?). You take smart risks and make it safe for design and technology teams to experiment. You can distinguish between one-way and two-way doors. You ensure gaps/opportunities within or between regions, architectures, and business organizations (e.g., services, workflows, tooling) are identified and mitigated. You provide all stakeholders are informed. You articulate (verbally and in writing) complex problems, tough trade-offs, and proposed product solutions to help everyone understand the decisions they have to make and what options they have. You show excellent judgment in driving executive-level escalations.


You align customers and teams towards coherent product features and strategies. You can make an investment case and demonstrate frugality by adeptly prioritizing the right initiatives to achieve the most significant impact with the least amount of resources. You propose, optimize, and drive the adoption of critical structures that ensure long-term product success (with or without your involvement). You create mechanisms that audit and report results (e.g., product analytics, PQL, VFAs, NRR, product performance/compliance, etc.). You prioritize efforts that solve endemic customer-facing problems and improve the overall product architecture, quality, testability, maintainability, and efficiency. The solutions you drive meet Jumpcloud's high standards for customer satisfaction. You visibly recognize success by giving credit to engineers, designers, managers, TPMs, and others who contribute. Positive or negative, you own the results.

You'll be responsible for...

  • Understanding deeply our customers’ problems, business needs, and competitive marketplace to contribute meaningfully to the strategic roadmap with Group and Principal PMs.
  • Collaborating closely with Principal PMs. Software Architects, UX, marketing and other cross functional teams, to deliver uniquely defined and validated product solutions which meet or exceed current and future needs of customers and markets.
  • Clearly communicating the why and the what as outcomes and epics that empower cross functional teams to break down the work into clearly actionable user stories and execute efficiently and effectively.
  • Ensuring cross functional teams in JumpCloud understand the value of each deliverable, so that it may be marketed, sold, and supported by customer focused teams.
  • Defining and tracking product KPIs to clearly indicate what success looks like and when more needs to be done to drive and grow customer adoption.

We’re looking for:

  • 7+ years of Product Management experience driving SaaS, Enterprise, or security products. 10+ years of increasing responsibility in related roles preferred.
  • Aptitude or experience with Identity and Access Management (IAM) principles and protocols such as LDAP, SCIM, SAML, Attribute Driven Access, Identity Governance.
  • Aptitude or experience with automating workflows and/or integrations.
  • Hands on self starter with drive and demonstrated ability to execute and deliver product and achieve objectives in an innovative and fast paced environment.
  • Experience with Agile processes
  • Excellent communication skills across all mediums (visual, written, verbal) that inspire teams, simplify complex technical concepts, and bolster your decisions with focus and clarity.
  • Track record of motivating and driving impact in a highly collaborative environment.
  • Swift, high-quality decision making and prioritization, informed by customer and market data, but balanced with pragmatism and vision
  • Passion to be successful in a high growth startup environment.
  • Degree in Computer Science, Engineering, MBA, or industry experience is a plus.

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role is $140,000 to $200,000, including base salary and any related bonuses or commissions. JumpCloud provides a comprehensive benefits package, with several medical plans to choose from including a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short- and long-term disability, life insurance and a 401k savings plan with match. We have an unlimited vacation policy.


#LI-AA1


Where you’ll be working/Location:

JumpCloud is committed to being Remote First. All of our roles are remote. If a role requires you to be in a certain location or country, that will be clearly stated in the job description. All roles posted in United States locations do require that you be located within one of the 50 U.S. States.


Our Headquarters is in the Denver/Boulder, CO area. Once we reopen our offices you will have the opportunity to remain fully remote, work from one of our office locations (CO only currently) or flex your time. 


Why JumpCloud?  

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.


Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.


JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • PowerShellLanguages
    • Node.jsFrameworks
    • VueFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Google CloudServices
    • Google AnalyticsAnalytics
    • FigmaDesign
    • MiroDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • WordpressCMS
    • DocuSignCRM
    • DriftCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • Salesforce CPQCRM
    • Salesforce PardotCRM
    • SendGridEmail
    • MarketoLead Gen

Location

Our HQ is located between Denver and Boulder. Since we're remote first with employees in most U.S. states and 14 countries, we use the office as a hub to bring people together for team events and meetings.

An Insider's view of JumpCloud

What’s the vibe like in the office?

A key trait for us is having an open, positive mind. We believe that taking the road less travelled - or at least exercising that path - will create new, different, and interesting ideas. We ask our teams to always consider the outside-of-the-box solution to a problem and encourage them to try those creative ideas.

Aaron

VP of People

What projects are you most excited about?

Growth! JumpCloud is actively growing in Denver/Boulder and across the U.S. Attracting and engaging a diverse group of talent as we continue to expand is my main focus. JumpCloud has a strong culture of learning, so we're always looking at what we're doing and adjusting to make it even better.

Katy

Manager, People Attraction

What makes someone successful on your team?

My team members feel empowered to create, design and execute with a lot of freedom at JumpCloud. This enables them to take an active role in their career development and the development of other team members at JumpCloud.

Courtney

Manager, Learning and Development

How do you make yourself accessible to the rest of the team?

I'm available pretty much anytime via email, Slack, phone, in person. More than the communication vehicles and time, I really like to dig in on projects with our teams. By working on important issues together as just another voice or hand to help, I think that helps the team feel that I'm accessible to them and there to help.

Rajat

CEO

How do you make yourself accessible to the rest of the team?

One of the core roles in our engineering group is called pathfinder. They are constantly looking at different areas of our product and future plans and coming up with innovative new ways to achieve these. These engineers lead sessions with cross-functional teams on how to leverage their innovations for competitive advantage in the marketplace.

Rajat

CEO

What are JumpCloud Perks + Benefits

JumpCloud Benefits Overview

JumpCloud offers comprehensive benefits package as well as many perks to enhance the employee experience! We offer everything from Flexible PTO policy, we are a Remote First company, meaning you could live next to the office and we'd never force you to come in, medical, vision, dental, life, accident insurance, legal perks, identity protection, professional development opportunities, a growing DEI&B program with ERG's, casual work environment, and more!

Culture
Partners with nonprofits
We partner with educational opportunities like the Turing School to provide support for early-career and underrepresented students interested in careers in software development and technology.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
JumpCloud is remote first, you are never required to come to the office (but you can if you want to)!
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
JumpCloud's management team is as diverse as our individual contributors and our executive staff is committed to DEI&B initiatives across the company.
Mandated unconscious bias training
Our unconscious bias training includes culture add vs fit, recency effect, halo/horns effect, like us bias, primacy effect, confirmation bias, and contrast effect and includes strategies to address
Mean gender pay gap below 10%
Diversity employee resource groups
Our ERG's include CloudPride (LGBTQIA+), BlackSpace (Black, Indigenous, and People of Color), WIT (Womxn in Tech), and Pa'lante (Latiné/Hispanic)!
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
JumpCloud employees can contribute up to $2850.00 annually to their FSA.
Disability insurance
Dental insurance
JumpCloud has two different dental plans to choose from.
Vision insurance
Health insurance
JumpCloud offers three different medical plans including an HSA plan where JumpCloud contributes to employees HSA accounts each paycheck (amount varies based on plan). Healthcare coverage starts day 1
Life insurance
JumpCloud offers group life benefits and a variety of voluntary life insurance options.
Wellness programs
JumpCloud offers a premium subscription to the Calm app for each employee!
Mental health benefits
JumpCloud offers an EAP (Employee Assistance Program) at no cost to the employee. Our medical benefits include coverage of mental health/wellness.
Transgender health care benefits
Wellness days
Abortion travel benefits
JumpCloud's employee healthcare benefits include expanded medical travel coverage. Medical travel coverage is available when there is no provider located within 100 miles of an employee's home.
Financial & Retirement
401(K)
In addition to 401k, meet with a personal financial consultant to assist with financial wellness planning. This benefit is provided at no cost to team members and includes unlimited 1:1 sessions.
401(K) matching
JumpCloud matches 50% of employee's contributions up to 6%.
Company equity
Child Care & Parental Leave Benefits
Childcare benefits
JumpCloud offers a dependent care FSA option, where employers can set aside pre-tax dollars for child care or other dependent care.
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
JumpCloud offers an unlimited PTO program to our team members.
Paid holidays
Paid sick days
We have Unlimited Paid Time Off which includes both vacation and sick time.
Flexible time off
Office Perks
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

JumpCloud is always evaluating and listening to our employees to offer the most beneficial benefits for JumpCloudians!

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