Senior Product Manager - Billing at RingCentral (Remote)
Say hello to possibilities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role.
First, a little about us, we’re a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Cloud Operations Team to make sure we stay ahead of the competition.
Ability to synthesize both technical and business information and present implementation needs and options expertly.
Develop short, mid and long-term roadmaps to develop features based on business needs
Engage with multiple business partners to ensure requirements and stories are assembled
Help translate requirements and stories into IT and engineering specifications alongside development teams
5+ years of product management experience
Billing Systems and aspects of their integration with online services
Hands on knowledge of global mobile and telecom service provider OSS/BSS systems and integrations
Hands on knowledge of various Partner Billing models (Wholesale, Bill-on-behalf, RevShare reseller etc…)
E-commerce billing & purchasing
Integration with payment gateways including Tokenization
Product Catalog Management Systems
Billing Process Automation Systems (BPA)
Aspects of Billing System integration with CRM, ERP, RevRec and Ordering
Experience with CPQ system
Experience with Contract Life Cycle Management Systems (CLM)
Working knowledge of system integration using REST APIs
Wicked smart and have a strong bias for action and results
Knowledge of cloud voice, video, and messaging communication products
User-focused problem solver with ability to translate user feedback and usage data into requirements
Excellent written, oral, and presentation abilities
Capable of taking sophisticated issues and making them simple for customers and partners to understand
Track record of owning the entire product life cycle
Experience in SaaS/PaaS
Experience in Agile Development Methodologies
Experience in working with remote teams
Have a good understanding of industry standard Quote to Cash (Q2C / QTC) processes
Have a good understanding of industry standard SaaS/ subscription management processes with a focus on enterprise grade, License Based Billing solutions
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
401K match and ESPP
Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
Paid parental leave and new parent gift boxes
Employee Assistance Program (EAP) with counseling sessions available 24/7
Rocket Lawyer services that provide legal advice, document creation and estate planning
Employee bonus referral program
RingCentral’s Product Management team works closely with our customers to define the real-world collaboration challenges people face, and help develop groundbreaking solutions to solve them. Together, we drive strategy and roadmaps to delight our current customers and win new market share. We care deeply about customer experience, understand that great products should solve real-world problems, and believe that saying “no” is sometimes just as important as adding new features.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.