Help shape and execute our vision to make Video Communication an amazing experience by elevating our voip and telephony audio conferencing experiences. As the Audio Conferencing Product Manager, you’ll lead our audio strategy and deliver the most delightful communications experience to our customers around the world. You will collaborate with other product managers to build, maintain, and align our large global telephony infrastructure across the Zoom platform for Meetings, Webinars, and Zoom Phone services, and dive deep into the Zoom client capabilities for delivering the highest quality audio experience in challenging real world environments and applications.      

Your Role:

• Define and execute our audio conferencing strategy for global markets. Continuously improve the reach and scale of our telephony network and constantly look for opportunities to improve audio experience for all constituents.

• Develop audio conferencing as a platform service with easy to use API framework that could be easily integrated with 3rd party telephony infrastructure

• Define & execute the roadmap for the infrastructure expansion to provide a highly reliable & available service with global infrastructure & telephony footprint

• Create audio interaction experience for meeting participants that is intuitive & localized to the needs of global participants

• Collaborate with fraud team in developing anti-fraud practices to prevent revenue leaks in Audio Conferencing

• Define policy and governance requirements from customers & partners around audio conferencing, and collaborate with other teams in delivering a consistent and easy to use experience across web admin & API 

• Partner with Legal and Marketing to understand market dynamics and customer needs while ensuring our compliance with international policies and regulations

• Provide detailed technical requirements for the development team to translate requirements into appropriate web administration experience, desktop and mobile application experience

• Partner with procurement and pricing team to ensure that the Audio Conferencing service has the most compelling value for our customers

  
  

Ideal candidates will have:

• 2+ Years Product Management experience.

• 5+ Years Telecommunications and/or UCaaS experience including working with known Tier-1 carriers and MSOs.

• Telephony and network experience with knowledge of SIP, H.323, and VoIP Standards. 

• Bachelors or Masters in communications technology or related field

• Familiarity with VOIP codecs, noise & echo detection/suppression techniques, and computer audio peripherals.       

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Given Zoom’s status as a federal contractor, we are subject to President Biden’s Executive Order requiring COVID-19 vaccinations for all US employees. As such, Zoom requires all US employees, including remote employees, to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

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