What we do:
Recognized as one the Top 100 Tech Companies by Builtin.com and over 4.6-star review on Glassdoor, SambaSafety® is the pioneer of driver risk management software in North America. Trusted by over 2 million subscribed drivers; thousands of businesses look to Sambasafety to provide the most powerful, advanced, intuitive, and impactful risk solution platform on the market. SambaSafety is growing at an incredible rate with high employee engagement. It’s an exciting time to be at Samba. Now is the right time to join our high performing culture. We hope to see you here!

What we want:

• Design, Build, Test, and Deploy Integration solutions for SambaSafety’s customers
• Be a trusted subject matter expert in the market.
• Spend appropriate time speaking with developers to understand their needs around the API
• Coordinate assigned deliverable schedules to ensure client's timelines are met.
• Interacting with internal stakeholder including product management, technical support, and sales teams
• Gather customer requests, partner requests, and general market needs and translate them into product requirements. Know when to deliver the exact thing that is requested and when there's a better but less obvious path.
• Generate detailed product specifications to illustrate product functionality including business rules, flows and use cases.
• Clearly structure the most impactful market products for our products to solve and quantify the value of solving these problems for our target customers.
• Own the product roadmap.
• Participate in Strategy Sessions and make yourself available to answer questions, provide feedback, clarification, and guidance.

Customer Success:

• Understand our customers pains and their vision of achievement, while guaranteeing they are educated and excited about your vision and the features.
• Conduct and manage customer feedback sessions
• Communicate with customers on their issues, resolution and feedback.
• Conduct and manage customer feedback sessions.
• Excellent communicator in person, on the phone, via email, etc.
• Detail oriented, manages time and tools effectively, excellent internal workplace communicator

Collaborate:

• Strategize with other departments such as product managers, sales, UX and engineering.
• Engineering teams consisting of Product Owners/Engineering Team Leads, Fullstack and UI engineers and more to effectively communicate the requirements for the major feature areas you will be owning.
• QA to devise test plans and ensure the highest quality delivery of your features.
• Marketing on the messaging, positioning, value and benefits of the features you are bringing to market.
• Sales to help market, brand and sell your features and the overall SaaS platform.
• Leadership and Executive Leadership Teams to align your product vision and strategy to company objectives.

What you’ll need:

• Bachelor’s Degree
• 3-5+ years of relevant product management, product owner, or software development experience in an agile software environment
• Must thrive in a fast-paced, time-compressed and dynamic environment
• Excellent verbal and written communication skills
• Knowledge and practical experience with Agile development methodologies and Product Owner role:

• REST/SOAP HTTP Protocol
  
  • Knowledge of each protocol and common format types to transmit requests for each

• MSSQL/Postgres
  
  • Doesn’t have to be vast but need to understand how to query tables and make occasional joins to access data we hold in postgres (our DRM customers info and API calls)

• JSON
  
  • This is our format for request/responses with our REST EAPI
    
    • You could mention something like competency in JavaScript (they won’t need to code but they’ll need to be able to recognize different property types (ie strings, numbers, Booleans, arrays)

• XML
  
  • Very human readable format returned – just need to be familiar with the format and how a Schema branches parent/sub elements for returned responses in this format

• API Testing Tool
  
  • Familiarity with testing API requests with tools such as Postman or SoapUI – Testing Either SOAP or REST protocol
  • Comfortable with submitting requests and any potential error handling returned in the response

• Editor Familiarity
  
  • A lot of the data or occasional scripts I right for a request need to be handled in a “code” editor. Would just need familiarity with any and be able to work through data responses in this type of IDE environment