Senior Insights Product Manager at IntelePeer

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IntelePeer powers the new customer experience. Our Atmosphere® CPaaS enables companies to communicate better - driving more revenue, improving their customer experience, and making better business decisions - leveraging omni-channel Automation & Self-Service, AI, and Analytics, all delivered through a single easy-to-use cloud platform that works seamlessly with existing business solutions.
We provide a fast-paced, innovative, and casual environment that people love to work in, designed to broaden a candidate's professional experiences while promoting self-confidence, accomplishment, and career development.
What we're looking for
For IntelePeer, data is paramount, facilitating improved customer offerings & better business decisions. The data we collect also adds value to our products for customers, creating opportunities for cost savings, revenue improvement and improved customer experience. The successful individual should be passionate about data and analytics. The Insights Product Manager is responsible for creating the vision and strategy for our dashboard and reporting product across all areas and executing against that plan. They should be the champion of customer needs for reporting & analytics throughout the organization. They should work with our team to create new ways to visualize & make our customer data more accessible. They should work with our security team to ensure compliance with privacy & security controls. Additionally, this person would work with our AI/ML team to enhance our Insights product with bleeding edge tech.
Duties
  • Work with customers to understand their reporting & analytics needs and use cases
  • Present customer data in approachable & easily understandable ways
  • Create and execute against vision & roadmap for Insights
  • Work with the AI team to drive Insights requirements for AI/ML use cases
  • Stay ahead of trends in the BI, data visualization, & analytics space and work to leverage them in our products and services
  • Work with peer product managers to ensure data associated with new feature development is available for the insights team to present to customers
  • Be a thought leader in the space and evangelize within the organization
  • Work with development, data and other cross functional teams to enhance product and features
  • Team with legal and infosec to ensure compliance with security & data privacy

Requirements
  • 3-5 years of experience in product management, preferably related to data
  • 3-5 years of experience with data, analytics, and or data science
  • 1-2 years of experience with BI tools (Looker, Tableau, Powerbi, etc)
  • Understanding of data science principles
  • Understanding of ML and AI capabilities & principles
  • Bachelor's Degree
  • Understanding of cloud databases (Google BigQuery, Amazon Redshift, etc)
  • Understanding of SQL databases
  • Understanding of Event streaming
  • Understanding of NOSQL databases
  • Experience working with 3rd party data
  • Experience/Understanding of privacy by design & privacy requirements (HIPAA, GDPR, PCI, etc)
  • Salesforce
  • Jira

Competencies
  • Superior verbal and written communication skills
  • Willing and able to accommodate frequent travel
  • Astute interpersonal relationship management
  • Positive, professional attitude
  • Quality and customer-service driven to consistently delight customers
  • Strong initiative, self-motivated, proactive, and resourceful
  • Utilizes strong organizational and prioritization skills
  • Team player who is willing to go above and beyond to help others

This position may have access to Protected Data.
Why You'll Love It Here
  • Generous paid time off
  • Competitive medical, dental & vision coverage
  • 401K
  • Company-paid life insurance
  • Company-paid short-term and long-term disability
  • Legal coverage and other supplemental options
  • Free snacks, fun events (virtual and in-person when we can again)
  • A value-based culture where growth opportunities are endless

Compensation
  • The starting pay range for a candidate selected for this position who is based in Colorado is generally within the range of $120,000 - 140,000 for annual base salary. Employees are eligible for additional discretionary bonuses and commissions pursuant to the Company's commission plan. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

Vaccination Requirement
  • COVID-19 Vaccination Requirement: IntelePeer requires anyone working onsite or visiting IntelePeer's offices to confirm they are fully vaccinated against COVID-19 unless a medical or religious accommodation is timely requested and approved. Please reach out if you have questions or concerns about this policy and how it may apply to your candidacy for a role with IntelePeer.

For California residents only: Please refer to the link below for IntelePeer's Applicant CCPA Privacy Notice. https://www.intelepeer.com/intelepeer-applicant-ccpa-privacy-notice-2020-05-21/
Any requests to exercise your rights as a data subject under GDPR should be submitted to [email protected] for prompt processing. Please refer to our Privacy Policy (at www.intelepeer.com/privacy/intelepeer-privacy-policy) for any questions on how IntelePeer complies with GDPR.
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Location

We are located in the Denver Tech Center, the city's hub of business and innovation, plus we're near public transit, I-25, and trendy restaurants.
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