Salesforce Product Manager

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At Mercury Healthcare, we empower healthcare organizations to create seamless consumer experiences and improve outcomes to build healthier communities. As a (Sr.) Salesforce Product Manager you will be focused on overseeing our Engagement Center product team. You are a highly self-motivated individual, with Salesforce expertise, who can drive cross-functional teams of senior leaders and individual contributors throughout the organization.

What you will do:

  • While working in an agile environment, help lead and define product strategy and vision, delivering high impact products
  • Understand market needs, customer pain points and competitive landscape
  • Develop detailed product requirements for the technical team
  • Work with marketing, sales and support to drive product line success
  • Develop user stories and workflows to support the design and development of Salesforce solutions for our clients
  • Collaborate with developers to verify and signoff on requirements
  • Configure Salesforce systems using declarative functionality and framework

What you will bring:

  • BS/BA in Information Systems or healthcare related field
  • 5 – 7 years of product management experience in a healthcare/IT company with exposure to hospital environment and workflows
  • Excellent knowledge of Salesforce CRM products to develop business solutions, advanced configurations, security and permissions, data migration and data model
  • Experience with Salesforce Health Cloud preferred as well as familiarity with Lightning components design considerations
  • Salesforce certification of Administrator, Salesforce Advanced Administrator, or One Consulting Cloud Certification required
  • Prior experience in hospital/enterprise healthcare IT environment and/or consumer marketing preferred
  • Understanding of healthcare data sets, standards and their applications (claims, clinical, HL7, FHIR, etc.)
  • Ability to lead product discovery work as well as to boil down market findings into new product/enhancement ideas
  • Prior experience with call center technologies especially in Healthcare and Client Facing/Consulting/Sales Support experience is a plus

Benefits:

  • Bonus eligible 
  • 401(k) plan with employer match 
  • Medical, dental, and vision insurance, with HSA contributions for qualifying plans
  • Company-funded basic Life, AD&D, and disability coverage
  • Family planning resources
  • Subsidized wellness benefits
  • PTO plus paid holiday and volunteer time
  • Tuition reimbursement and learning & development programs

Who we are:

Mercury Healthcare is a technology and data analytics company that empowers healthcare organizations to engage consumers and optimize provider networks to accelerate growth. Our customers benefit from more than 30 years’ experience driving intelligent engagement, aligning physicians, and enabling personalized healthcare journeys. Learn more at mercuryhealthcare.com.

Mercury Healthcare believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.​ Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. 

Location:

Remote (reporting to Austin, TX location)


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