SaaS Product Analyst

| Greater Denver Area

This position will play a key role in the growth and expansion of PlayerLync services to customers in the restaurant, retail and hospitality sectors by partnering with PlayerLync internal teams, PlayerLync customers, external market resources and other sources to define, prioritize and guide new product and feature innovation. The SaaS Product analyst will report directly to the head of Product Management, and will work closely with all functions of the business to identify opportunities to improve and expand PlayerLync's core product offerings, and to guide concepts from initial ideation through development and market readiness. This will include the following: 

  • Work closely with cross-functional teams such as Sales, Customer Success, Design, Development and QA to understand, capture and define customer and market needs. Support product roadmap initiatives from user need state identification, project kickoff, MVP and KPI definition, design, development, and launch.
  • Partner with Product Manager and UX/UI team on the product vision and roadmap for enterprise tools through user research, analytics, and competitive insights. Identify and model the business/revenue impact of proposed initiatives. Understand and develop business cases, and support the prioritization and planning of product initiatives. 
  • Support the creation and delivery of product requirements, user stories, opportunity assessment, feature prioritization and business justification for product innovation initiatives. Act as point of interface to development and QA teams throughout the product delivery process.

Work Experience

  • 2+ years of product/business analysis experience in a technology environment. SaaS experience preferred.
  • Experience with Agile development teams, Agile product owner experience preferred.
  • Experience with mobile technologies, including native mobile applications a plus.
  • Demonstrated track record of successful, direct customer interaction.
  • Experience interacting with UX/UI teams, familiarity with UX/design concepts. 
  • Background in software customer support/troubleshooting a plus.

Skills/Competencies Required

  • Excellent verbal and written communicator with ability to explain technical concepts in simple and understandable terms to a layperson
  • Responsible, independent, self motivated
  • Working knowledge of Atlassian tools (Confluence, Jira) a plus
  • Strong presentation and demonstration skills
  • Results driven with focus on strategic goal achievement.
  • Technical competence in mobile technologies a plus.
  • Must be a team player, able to handle ambiguity, anticipate and react to changes quickly in a fast paced environment

Work Environment and Travel

Candidate must have the ability to meet with customers outside of the office environment. Up to 25% travel; must have a car and valid driving license.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • ZendFrameworks
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • HubSpotCRM
    • SalesforceCRM

Location

We're a high tech company located in the Denver Tech center close to a number of great local eateries.

An Insider's view of PlayerLync

What’s the vibe like in the office?

Fun, collaborative culture focused on exceeding goals and celebrating the wins. Casual and team based atmosphere centered around providing the best service and solution to our customers.

Brad

Account Executive

What projects are you most excited about?

Working with all of our teams to architect a SaaS based platform for the PlayerLync solution. This project will give us the opportunity to build, maintain, and manage a highly scalable solution that utilizes modern technologies to help solve real problems for our customers. A project of this magnitude is a once in a career opportunity!

Dean

Senior Operations Systems Engineer

What are some things you learned at the company?

My experience at PlayerLync has helped me learn about databases, API’s, workflow, and much more. I have gained knowledge in areas I didn’t expect, such as programming and automated testing. But most of all, I’ve learned how to best communicate with others on a team and work together to solve problems that affect a larger group of individuals.

Cory

Junior QA Engineer, Development

How do you empower your team to be more creative?

By giving folks the freedom to try new things or new ways. There is rarely one right way, and it's only through trying new things that people or teams reach greatness.

Gary

Head of Marketing & Channels

What makes someone successful on your team?

One cannot be successful on my team without active support and cross-functional collaboration among the many teams at PlayerLync. We have adopted a team-selling culture which carries on through the lifecycle of our customer experience with constant teamwork.

Tyler

Customer Success Manager

What are PlayerLync Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
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