Product Support Analyst
About OrthoFi
OrthoFi is a Denver-based startup that is revolutionizing the orthodontic industry with software solutions that give doctors the capability to start more patients and to offload time consuming front-office processes. Our patent-pending solution puts patients in control of their payment plans and makes costly treatments affordable to almost everyone. Founded by a dynamic combination of medical professionals, Wall Street veterans, and Fortune 500 executives, OrthoFi is revenue positive and poised to experience hyper-growth over the next five years. OrthoFi was recently named one of Denver’s fastest growing companies by the Denver Business Journal and ranked in Built in Colorado’s list of 2016 Top 100 Digital Companies in Colorado.
In the OrthoFi community, members are valued for who they are, supported no matter where they are, and motivated to excel personally and professionally. People who join our community are self-starters and love a challenge! We’re looking for passion-driven, dynamic individuals that are excited about a fast-paced and fun environment. Our team enjoys the opportunity to impact people’s lives and help to create more smiles every day.
Job Description
We are looking for a Product Support Analyst with strong interests and expert capabilities in the planning, organizing and execution of product support activities. The ideal candidate will thrive in a work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. This hands-on position with significant interaction with all areas of the company.
This individual excels at providing both highly analytical and creative ideas, and can bring those ideas to life in a way that feels inspired, refined and even magical. The candidate will also have experience in a fast-paced and innovative development environment.
Responsibilities:
Perform issue investigation and leverage product knowledge to provide system support to business stakeholders
Liaise between business stakeholders and development team to resolve product bugs and complete enhancement requests
Leverage technical expertise to assist internal clients in the use of the OrthoFi product
Develop detailed enhancement and bug user stories and ensure acceptance criteria are met
Provide input into Product Support backlog and release candidates based on business support activities
Participate in feature and regression testing activities during each product release
Communicate effectively with business stakeholders to identify needs and evaluate alternative business solutions
Requirements:
Bachelor’s degree in business, computer science, or an engineering discipline required.
Two or more years of business analysis and requirements gathering experience for software development projects
Understanding of Agile software development and project management methodologies
Ability to manage changing priorities and plan effectively with minimal supervision
Strong multitasking, critical thinking and analytical skills
Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback
Experience with JIRA, Pivotal Tracker, and SQL preferred
Perks:
Nurturing and supportive culture
Unlimited PTO
On-site gym
Company breakfast once a month
Monthly team building activities
Company and team outings
Peer-to-peer recognition program
Casual dress atmosphere