How you'll make an impact
Xero's operational team is transforming the way it works to become more agile and efficient. You will lead a key team as they move from project to product-focused team. You will work closely with Xero's Product teams to understand their requirements and prioritize a backlog. You will have a strong understanding of the requirements of the business and be able to successfully build the team's capability to design, plan, improve, and operate mission critical network services.
What you'll do- Own the delivery of the roadmap, product planning, and requirements for new features and improvements in relation to Xero's backup and recovery infrastructure
- Coach a team of indirect reports to facilitate and improve project delivery
- Have a clear understanding of the features on the team's roadmap. This includes listening to and interacting with product specialists, product architects, site reliability engineers, leadership teams, product managers, and product teams
- Build a good understanding of the global regulatory landscape, including requirements in backup and recovery around SOC2, ISO27001 & GDPR
- Work collaboratively with the product teams to help them use the team services to solve real-world problems
- Work closely with the Product Architects for each product to ensure alignment with their roadmaps
- Be able to prioritise feature requests, enhancements and bug fixes into an achievable roadmap
- Foster a culture of collective ownership and accountability for the work completed within the team
- Maintain a high level of communication to all interested parties on progress, scope, roadblocks to delivering features and enhancements
- Work closely with your team to define milestones and ensure on-time and in-scope delivery
- Lead the team to take operational responsibility for their services and to establish processes and monitoring which drives incremental improvement
- Provide leadership within Xero on Backup & Restore competencies
- Represent Xero to external-facing forums, blogs and events. Maintain relationships with key vendors and their roadmaps
Success looks like- New features, enhancements and fixes are rolled to production regularly and with as few bugs/issues as possible
- Features and improvements are delivered in a timely fashion and in line with Xero's overall strategy
- A well-defined product backlog that focuses on achieving agreed product initiatives and priorities from the roadmap
- Ability to guide and focus the delivery team on what problems need to be solved as priorities and agree the key goals, success measures and timeframes
- Meet agreed Service Level Objectives for operational performance and continue to improve the way the service is operated and monitored
- Ability to relay a clear vision of the aims and aspirations of the problems to be solved
- Open communication style and ability to effectively negotiate with relevant stakeholders on priorities, progress and issues that may arise
- Xero's product teams choose to adopt the team's services and provide positive feedback about the service, new features and improvements
What you'll bring with you
- Passion and expert knowledge designing, building and running PaaS solutions
- Open and effective communication style
- Ability to build effective relationships
- Mentorship
- Team player with a "can-do" attitude
- Diplomacy
- Approachability
- Drive for results
- Ownership
- Subject matter expertise in Backup and Recovery fundamentals.
- Experience managing a team, maintaining a backlog, and creating and managing a delivery roadmap
- Experience running teams to support critical, high-scale infrastructure
Now that we've caught your attention, it's time to catch ours. Please apply if you:
Love doing #beautiful work – contribute to a beautiful experience for our customers.
Show your passion for the #human side of software development through cultivating a deep understanding of the needs and aspirations small business owners.
Seek the #challenge of complex technical problems, crazy-smart collaborators and a fast-paced work environment.
#Champion creative development by bringing a unique point of view while inspiring impeccable work from others.
Take #ownership by driving meaningful change and delivering results with passion and purpose.
Xero is an Equal Opportunity Employer.