Product Owner - Data Reliability
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you’ll make an impact
As a Product owner within Data Reliability, you will be responsible for discovering and delivering internal products that enable other Xeros to protect our data, scale our platform reliably, and sustain customer trust as we do so. You will work alongside a talented engineering pod. Your skillful product leadership will have a real impact on your pod; from forming your pod’s purpose and strategy, to enabling your pod to adopt modern ways of working, and solve real problems for our customers in new and innovative ways.
Success looks like
- You have a clear understanding of Xero’s strategic priorities and how your products and services align to it. You have articulated a compelling product vision that the pod pursues with missionary zeal. They know what’s important, how they are contributing, and why what they’re doing matters.
- Product, design and engineering is considered side-by-side: They are all involved in product discovery. Your skill in modern product discovery practices enables the pod to understand and use many experimental techniques.
- You and the pod actively seek out metrics to validate a hypothesis and measure results. You enable the pod to instrument their work so they immediately understand how their products are being used.
- You have brought your customers and pod closer together: The pod obsesses over customers. They engage directly with them and get product ideas from observing customer struggles, and analyzing customer data.
- You have built healthy relationships with your stakeholders. Key stakeholders are involved in product discovery activities; and all stakeholders are updated appropriately on product releases and roadmaps.
- The boundaries of your products (what the pod owns and what they don’t) is articulated and understood inside and outside of the pod.
Skills & Experience
- Proven experience championing strategic priorities and helping others relate to and align with it.
- Proven Product Ownership experience — with a toolbox of modern product discovery practices to draw upon.
- Proven experience using a range of metrics to monitor the success and health of products and services. Proven experience of making evidence-based decisions.
- A solid track record of addressing customer needs. Ideally, proven experience connecting teams closer with customers (and not just be a proxy for them).
- Excellent stakeholder management skills. Proven experience building meaningful, collaborative relationships across all levels of the business.
- Proven experience advocating for/evangelizing a product or service with customers and stakeholders.
- Proven experience leading a team through influencing and persuasion, without formal authority.
- Proven experience working with innovative software development projects at scale.
- Ideally, proven experience with discovering and building enabling products for internal users using platform as a product methodology.
Critical Competencies
- Great communication skills. Speaks and writes clearly and articulately without being overly verbose or talkative, and relying on jargon.
- Growth mindset. Has a growth mindset — understands that competency is not fixed but is enhanced through dedication and hard work. Demonstrates a love of learning and resilience to adversity that is essential for great accomplishment.
- High EQ. Is self aware, self regulated, motivated and empathetic with great interpersonal skills.
- Product ownership. Knowledgeable in product ownership. Has a toolkit of modern product discovery practices to draw upon.
Xero is an Equal Opportunity Employer.
Why Xero?
Diversity of people brings diversity of thought, and we like that. A collaborative and inclusive environment is important to us. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life. We are a place where personal development, flexible working, innovation, and well-being are not just inspired but celebrated. We value our people and offer a wide range of compelling benefits and perks, including Xero shares.
Xero’s collaborative culture is underscored by our values - #Ownership, #Challenge, #Beautiful, #Human and #Team - which empower us to understand and serve customers, attract top talent and continuously innovate. From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.