Description

About Procare

Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service. Procare Solutions is the number 1 name in childcare software – used by more than 30,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices. We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties.

A Little About the Role

The Product Operations Specialist will be responsible for curating and managing the data around Procare Desktop, Procare Online and DCW Products, including but not limited to monthly KPIs, user feedback (internal & external) and user behavior metrics that inform product development and decision making. This role will have the pivotal task of understanding at a very deep level the mechanics of our users, and what drives them within the product to elucidate best product implementation strategies. Additionally, the Product Operations Specialist will own product feature release communications and stakeholder meetings for all products, to ensure effective delivery communication of new features.

Who You Are

• Creative, persistent, energetic, strategic, customer-focused, and detail-oriented
• Strong interest in Product Management, Design Thinking and Agile Framework methodologies
• Displays strong initiative for anticipating and meeting customer and business demands, an ability to thrive in a fast-paced and uncertain environment, and a high level of intellectual curiosity
• Focuses on customer needs, market trends, technical concepts, and evaluation of new ideas
• Strong analytical and problem-solving abilities, product management skills, along with great communication and collaboration skills
• The ability and understanding of how to develop strong relationships and communicate effectively while under pressure - balancing confidence, humility, and diplomacy.
• Demonstrate a commitment to understand and discuss technical concepts, manage tradeoffs and evaluate new ideas with internal and external partners.
• Excitement about delivering high quality experiences for customers and supporting those experiences.

What You'll Do

• Ownership of the entire product management and analytics tool set. Tools include:
  • Pendo
  • Aha
  • Redash
  • Confluence
  • InVision
  • QueenBee
  • Google Analytics
  • Apple App Store
  • Intercom (not directly used by product, but a tool that interface with customers that product needs awareness of)
• Own monthly OKR reporting for all three product lines.
  • Own Pendo, Redash, Google Analytics, Apple App Store orchestration and output
  • Leverage the tools listed above to create a company-wide report on product OKRs
  • Willingness to learn SQL to implement queries on the fly as the product evolves and new insights prove helpful.
  • Understand, then orchestrate Pendo to elucidate and optimize insights around customer behavior within products.
  • Leverage Pendo’s tools to outline and follow user journey within the products to inform;
  • Highest used features
  • Users order of operations within product
  • Guidance on new feature introduction timing and placement
  • Best flow of product touring within product
  • Suggestions around feature enhancements
  • Host trainings on Pendo for all stakeholders #4 Systematize all product feedback to be conjointly placed, easily accessed and sorted, and optimally leveraged for product roadmapping. DocuSign Envelope ID: 0DF3822A-DC80-4370-A5B0-B03F7984A67C
  • Consolidate Aha, Pendo and NPS feedback to a single repository for easy, actionable insights.
  • Host product feedback sessions for Product Managers where top requests are shared from internal and external stakeholders. #5 Own, plan, manage and run all product communication, and interlock meetings utilizing available RACIs and the product communication framework.
  • Using the Feature Release Sharepoint site... in process

Requirements

Our Ideal Candidate will have…

Key Knowledge, Skills and Abilities

• Analyze data to help make better-informed decisions
• Develop and improve business processes to streamline product development and support existing products / features
• Manage the usage and improvements of the tools being used in product development
• Assist with developing strategies to solve customer and market problems
• Engage daily with the teams to prioritize work, identify impediments, and help achieve objectives
• Assist product managers and internal business partners to align roadmaps to strategic initiatives and metrics
• Assist with using a framework for prioritizing discovery, features and stories using Kanban and Scrum tools, including Jira and Aha!.

Qualifications and Skills

• Bachelor's degree from a four-year college or university OR relevant work experience OR combination of education and relevant work experience
• Excellent written and verbal communication skills
• Excellent teamwork skills
• Proven ability to influence cross-functional teams without formal authority

Benefits

Why Procare?

• Excellent comprehensive benefits packages for full-time employees, including: medical, dental, & vision plans- choose the plan best for you
• HSA option with employer contributions of $50/mo
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• RTD EcoPass for all Denver employees
• Tuition Reimbursement up to $2,000/year
• Casual workplace environment
• Prime downtown location close to restaurants and entertainment
• Promote from within- excellent career paths in the sales organization

Salary

$70-85K DOE

Location

This position is based in our Denver office. We are currently in a flexible hybrid in-office/remote working model based on local COVID-19 health regulations and business needs. Candidates must be vaccinated with the COVID-19 vaccine or have a medical exemption or religious accommodation. Candidates must be willing and able to work from our Denver office a few days a week.