Why Housecall Pro?

• Housecall Pro is a mission-driven company - we champion the Service Pro to success. 
• We are tackling a large market ($700b+) generally underserved by technology and unencumbered by a dominant competitor. 
• Competitive compensation and benefits (medical, dental, vision, life, disability, employee assistance program, 401K) that start on day 1.
• Our passionate employees bring their authentic selves to work. Housecall Pro employees are encouraged to create employee resource groups to make the world better (think volunteering and philanthropy).
• Equity in a growth stage startup backed by top-tier VCs.
• Paid holidays and self-managed take-it-as-you-need-it paid time off. 
• Opportunity to come onboard with a team that is experiencing high growth with ability to explore different career paths.

The Role: 

We’re looking for a Product Operations Manager to enable our product teams as they build products that make our home services professionals more successful. As our Product Operations Manager you will define and implement minimum viable processes that ensure our product team executes on our product strategy and delivers customer value and business results. The ideal candidate will have the ability to not only conceive of enabling processes but also have the persuasion and emotional intelligence to implement them across multiple teams. They will gain the respect and gratitude of our product and engineering teams as well as our front line teams as they implement systems that make us all work better together. They will make everything go more smoothly and quickly as we scale our product teams. 

The ideal candidate will be deeply knowledgeable of the product development process (strategy, discovery, execution, measurement) and have strong generalist operating skill set. This role could be a great fit for a former strategy consultant or operations leader who is passionate about product. 

Responsibilities:

• Create feedback loops between product and front-line teams to ensure customer centric product development
• Design and implement an easy to use method for capturing feedback from front-line teams such as sales and customer service
• Design and implement a process for Product Managers and Designers to review, triage, prioritize, and assign feature requests to product teams
• Ensure front-line teams can ‘close the loop’ with customers by creating visibility into the priority of features requested 
• Facilitate external research and aggregate customer insights 
• Facilitate Product Managers and Designers’ research efforts 
• Create structures that capture which customers we’ve conducted research on, what topics were covered, and what insights were gained 
• Aggregate existing market and customer research, cataloging and organizing the data in an accessible manner for product teams to use in product discovery
• Design and implement product processes 
• Work with Product Managers to create templates that speed up product work (e.g., Product documentation, go to market plans, etc.) 
• Define, write down, and communicate processes for “how we do product”  
• Drive quarterly planning cadences and expectations 
• Facilitate communication between product and other departments
• Serve as a product ambassador for the company, scaling product knowledge, process and strategy across departments
• Design the right set of meetings with other departments and what information needs to be shared 

Qualifications:

• 3+ years of experience in product management or strategy consulting
• Experience in operations and process optimization
• Excellent organizational and project management skills
• Strong communication skills with the ability to foster relationships with cross-functional teams
• Strong affinity for product and operations

Preferred Qualifications

• Experience running a product operations or business operations role at scale
• Previous experience in people management
• Deep understanding of Product Management
• Experience in highly metrics-driven product organization

Founded in 2013, Housecall Pro has become the leader in the field service management software space. We are committed to improving home service professionals’ business by providing solutions that support their success by delivering software that includes scheduling, dispatching, job management, invoicing, payment processing, and marketing. With over 200 employees in the US and over $50M raised in venture capital, we are growing our organization commensurate with our business opportunity and expect significant headcount growth in 2021. 

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment for all employees with equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Housecall Pro is an equal opportunity employer; committed to an environment free from discrimination, harassment, and retaliation.