Product Operations Lead
Downtown Denver-based luxury vacation company seeks a Product Operations Lead to support a new product Inspirato is launching. Our ideal candidate is highly organized, loves process, and is able to find efficiencies in everything from product management to team organization. The position will work closely with the product operations and marketing operations teams and is responsible for ensuring all product operations (throughout the entire consumer journey) align with the product, the core business, and the brand.
Responsibilities
- Process Implementation – Work collaboratively with product operations, marketing operations, and accounting/finance to create efficient and effective processes.
- Documentation – Responsible for documentation and continual audit of SOPs, processes, and systems.
- Technology/Platform Expertise – Ability to create content in Salesforce, Unbounce, DryFly, Umbraco, Photoshop, InDesign, and Illustrator.
- Process Improvement – Identify opportunities for process and/or quality improvements and follow-through with implementation and dissemination of improvements.
- Project Management – Ability to multi-task in a fast-paced environment to ensure timely follow-up and follow-through.
Skills – To perform the job successfully, an individual should demonstrate the following competencies:
- Organization – Ability to take complicated information and distill into easy-to-follow processes.
- Problem Solving – Solve problems in a timely manner; gather and analyze information skillfully and efficiently; and work well in group problem solving situations.
- Project Management – Must be able to manage multiple tasks simultaneously, ensuring that all components of each task are properly presented, managed and reported.
- Communication Skills – Must be able to communicate effectively and in a concise manner, both verbally and in writing.
- Adaptability – Adapt to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events, appreciates opportunity to adjust and adapt with growing business.
- Project Management – Juggle multiple tasks simultaneously with exceptional attention to detail, ensuring that all tasks are properly presented, managed and reported.
- Diplomacy – Successfully build relationships across departments; deal with people in a sensitive and effective way.
- Self-Starter – Anticipate and interpret department needs and put together an action plan.
Qualifications – Candidate must meet the following qualifications:
- Bachelor’s degree required in business or hospitality field, e.g., journalism, communications or entrepreneurship.
- 5+ years of experience in related roles. Luxury travel experience preferred.
- Knowledge of Inspirato’s business systems and processes is a plus
- Travel industry experience a plus
- Agency/consultant experience a plus
Inspirato Perks:
- Competitive compensation
- Full benefits package including 401(k), medical, dental, and vision
- Inspirato Employee Familiarization Travel Program
- Casual work environment in rapidly growing, fast-paced, entrepreneurial company
- Credit for gym membership
- Energetic Lower Downtown Denver location located blocks from Coors Field (change if field location)
- Fresh fruit delivery service, coffee and tea, fully stocked snack bar, beverage fridge
- Regular fun employee events and professional development opportunities
- Opportunity to work with passionate, driven, committed, high performing individuals who are revolutionizing the luxury travel industry!
Who We Are
Inspirato is a leading luxury hospitality company that manages, staffs and maintains an exclusive collection of branded luxury vacation homes. Unlike Internet vacation rental brokers, we offer a carefully crafted experience delivering the luxury and service of a five-star hotel in the comfort of a spacious home. This includes investing in luxury furnishings, kitchen appliances, linens, and toiletries for every home, plus an expert service team and local on-site concierge to manage the pre-arrival planning, daily housekeeping, and maintenance. With our unparalleled expertise in residential travel, we ensure the consistently luxurious experience that discerning travelers demand. For those who can’t imagine traveling any other way, our private club provides full access to the Inspirato Collection of 900+ vacation options, members-only rates, and valuable travel benefits. For more information on Inspirato, please visit www.inspirato.com.