Product Operations Analyst
We know there’s no such thing as a “perfect" candidate - Nor do we look for the right "fit" with us, we look for the Add! We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment where there are a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
Pax8 is proud to be a Colorado-Grown business that is expanding all over the globe! We have offices in Greenwood Village, Colorado Springs and Florence, CO. While we are in the process of building offices in Georgia and Texas as well, Pax8 is fully embracing the Hybrid work life synergy! We encourage all applicants authorized to work in the US to apply regardless of location as nearly all of our roles can be remote!
The Product Operations Analyst focuses on implementing automation, leveraging data to develop new insights, and improving the overall user experience. They collaborate with Product Management team members and cross-departmental stakeholders to understand challenges and develop innovative solutions. The Analyst experiments with the automation of manual processes to improve efficiency while simultaneously prioritizing feature enhancements through the development cycle to better the user experience.
Essential Responsibilities and Percentage of Time Spent (includes, but is not limited to):
- Partners with Product Operations team members and internal stakeholders to identify challenges, areas for improvement, and implement more efficient processes (40%)
- Writes user stories that enhance user experience for internal users, vendors, and partners related to order-to-cash processes (15%)
- Studies Pax8 Platform functionality to acquire knowledge and eventually become a subject matter expert and escalation point (15%)
- Develops and analyzes data/reports to drive better informed decisions across the Product Management team (10%)
- Participates in Product Operations leadership and Dev team backlog grooming and prioritization sessions to effectively prioritize team projects and platform tickets (10%)
- Performs market research on external platforms to determine how competitive companies operate efficiently (5%)
- Develops strong, collaborative relationships with team members and key stakeholders to drive process changes forward (5%)
Ideal Skills, Experience, and Competencies:
- At least one (1) year previous work experience in product operations or business analysis
- Familiarity with project management and software development tools preferred (e.g., Wrike, Jira, Asana, Postman, pinpoint)
- Familiarity with data analysis tools preferred (e.g., Power BI, Excel, Python, SQL)
- Ability to identify and recognize problems and implement solutions
- Strong analytical, organizational, and problem-solving skills
- Excellent teamwork, communication, and interpersonal skills
- Ability to create new and better ways for the team to be successful
- Ability to communicate effectively with a wide range of stakeholders
- Excellent self-awareness
- Ability to manage multiple tasks/projects simultaneously while operating with a sense of urgency in a fast-paced environment
Required Education & Certifications:
- A./B.S. in related field or equivalent work experience
Compensation:
- Qualified candidates can expect a salary beginning at $50,000 or more depending on experience
*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. Pax8 people enjoy the following benefits:
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.
Pax8 not only wins numerous awards in our field but we have time and again been voted among the best places to work in Denver. We are committed to our goal of being the #1 employer of choice!
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
Pax8 is an EEOC Employer.