Product Operations Analyst at pax8
Essential Responsibilities (includes, but is not limited to):
- Serves as a primary escalation point for internal teams on issues related to vendors, products, and processes
- Troubleshoots ordering and provisioning issues identified by Sales, Service Delivery, and our Partners
- Partners with Product Launch team to learn and understand new product features, dependencies, and quote-to-cash processes in order to effectively troubleshoot product issues in the future
- Captures requirements and success criteria for platform updates related to order-to-cash processes; shares requirements and criteria with Dev team through Wrike; meets with Product Operations Leadership to establish priority of Dev updates
- Identifies areas for process improvement and automation in the Pax8 Portal
- Performs audits of and makes updates to the internal SharePoint site and Knowledge base to ensure all information is accurate
- Collaborates with internal stakeholders and external vendors to understand process challenges, and enacts process improvements or partners with others to have them enacted
- Participates in backlog grooming sessions to effectively prioritize team projects and platform tickets
- Participates and provides feedback in post-launch retrospectives
- Participates in weekly alignment meetings to identify product and process pain points, brainstorm with others, and propose or create potential solutions
Ideal Skills, Experience, and Competencies:
- Strong analytical and problem-solving skills
- Excellent teamwork, communication, and interpersonal skills
- Ability to manage multiple tasks simultaneously while operating with a sense of urgency
- Demonstrated ability to work with a wide range of stakeholders
- Previous experience with business or product operations and IT channel a plus
- One (1) to two (2) years’ previous work experiencein project management, business analysis, or IT channel
Required Education & Certifications:
- B.S./B.A. degree in related field or equivalent work experience preferred