SonderMind
SonderMind provides technology-driven solutions for therapists and individuals seeking therapy.
Denver, CO
Hybrid

Product Manager

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About SonderMind 

SonderMind is redesigning behavioral health to become more accessible, approachable and utilized. We are doing this by building a national, integrated network of behavioral health providers and allowing them to thrive in private practice, while also creating a seamless, technology-enabled experience for consumers to find the best therapist to meet their needs. We were recently voted the #1 Best Place to Work by the Denver Business Journal and are growing rapidly.  If you enjoy a challenge and being part of a mission with big aspirations, SonderMind may be the place for you. 

Job Overview

SonderMind is looking for an exceptional growth-minded professional to enhance our user-centric design processes, data analysis and user research to make products that constantly delight our customers. The Product Manager will work closely with leaders across multiple sections of the company to focus on continual improvement and development of the consumer product experience. This tireless professional will also collect and analyze user feedback, identify and define user stories for product development, and manage the successful implementation above and beyond static requirements.  
 

Gotta Have

  • Minimum of 4+ years of experience experience creating strategic product roadmap(s) from conception to launch and working with cross-functional teams, with at least 2+ at a digital health company
  • Experience bringing next generation products, services and technologies to market, with multiple examples of creative solutions to big problems
  • Drive first-person workflow & usability studies, field research and market analysis into product requirements to build best-in-class tools and infrastructure
  • Experience with A/B Testing (Google Optimize, Optimizely, or similar), user testing, data-driven, design thinking, qualitative and Quantitative data analysis
  • Bachelor's degree or equivalent practical experience

 Nice to Have

  • Experience with small teams, startups or early-stage technology companies
  • Knowledge of multiple functional areas such as Product Management, Engineering, UX/UI, Sales, Customer Support, Finance or Marketing
  • Demonstrable experience creating mockups and user flows with tools like Balsamiq, Axure, or Omingraffle
  • User experience design and customer experience design background 

 

Outcomes

  • Within two weeks, complete your first epic of user stories. These stories should contain a well thought out plan to solving customer needs, user interviews to validate product requirements/benefits, and wireframes and flow mockups. They should also contain:
    • Data Plan - what metrics the story will affect, how we intend to improve those metrics, and how those metrics will be tracked after release
    • Iteration Plan - what is our minimum viable product, what do we expect to build in the next version, and how will data affect our expected iteration
    • Release Plan - how do we inform users of our release, do we need to include training or other documentation
  • Within four weeks, present to leadership, product team, and other interested parties on the ideal client experience journey. Include major milestones, metrics to measure for each milestone, and data-backed decision making for each step in the process; develop a product strategy and roadmap for a specified line of business
  • Within the first quarter, manage the roadmap for a specific development team and set standards to make sure all stories are measurable and include an element of delight for the customer; includes implementation of agreed-upon ideal client experience.
  • By the end of the year, manage the roadmap for all client products and:
    • Increase client NPS by 50%
    • Complete and document at least 40 user interviews
    • Improve client portal created percentage (for those that have finished the match flow) to 80%
    • Reach 50 client app installs per day
    • Reach 99% collection for all client revenue

Benefits

  • Experience and Career Growth. You will be part of the core team as the company enters a major growth phase. We always look to promote first from within and everyone on the team is taking on multiple roles. We don’t know how to say “that isn’t my job."
  • Startup Environment. From our location directly across from Union Station, to unlimited coffee and healthy snacks, to a 2019 Best Place to Work office culture, things are changing and improving EVERY SINGLE DAY.
  • Health, Vision, Dental and 401k. Excellent employee benefits.
  • Therapy Benefits. Of course, we encourage our team to engage in proactively maintaining strong behavioral health and offer all employees access to SonderMind therapists.
  • Stock Option Grant. We want all of our team to be focused on long-term success and growth.
  • Mandatory Vacations. We’ve read the research and it is clear – employees who take vacation are more productive, happier and compensated more. SonderMind has an unlimited vacation policy, but REQUIRES employees to take a minimum of 3 weeks of vacation per year.
  • Competitive Start-Up Salary. We all need to eat, right?

 

SonderMind Inc. is an equal opportunity employer.

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What are SonderMind Perks + Benefits

SonderMind Benefits Overview

SonderMind was awarded #1 Best Place to Work by the Denver Business Journal two years in a row! We don't know for sure, but we think it has something to do with our authentically collaborative environment, supportive leave and remote policies through COVID, and opportunities to learn and grow every day!

Culture
Volunteer in local community
Team members are encouraged to promote volunteering. SonderMinders have participated in Soup Kitchens, KindKyts, blood drives, and more!
Partners with nonprofits
We collaborate dozens of local community organizations to increase access to therapy and to support our providers.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to eight weeks of short-term disability leave
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
We provide mental health benefits including $0 copay for therapy sessions on most of our healthcare plans.
Financial & Retirement
401(K)
401(K) matching
SonderMind provides employees with a 401(k) match. We match 4% of contributions up to 4% of an employee's annual gross pay.
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
While we are not required to provide FMLA by law, we believe in the importance of personal medical leave and have a policy to provide up to 12 weeks leave for eligible employees.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
We have an unlimited PTO policy for exempt employees; non-exempt employees receive 18 days PTO in addition to paid holidays, jury duty, and bereavement leave. Additional days are added for tenure.
Paid holidays
Office Perks
Company-sponsored outings
SonderMind employees engage in group outings at least once a month for events such as our quarterly book club, a Star Wars Premiere night, escape rooms, and much more!
Free snacks and drinks
Relocation assistance
Professional Development Benefits
Job training & conferences
We encourage employees to pursue educational opportunities to advance their careers from Mental Health First Aid, to Start Up Week conferences, to online courses that are expensed to the company.
Promote from within
Continuing education available during work hours
Online course subscriptions available

Additional Perks + Benefits

While the list of benefits above does a good job of highlighting our benefits, our office is always looking to adopt benefits and programs that our employees request. Employee-Lead initiatives are the bread and butter of our office; don't see something you'd like above? Join our team and help us make it a priority!

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