Help shape and execute our vision to make Video Communication an amazing experience by elevating Zoom Phone service. As the Product Manager, you’ll help shape our plans and deliver the most delightful communications experience to our customers and partners. Working with other product managers and cross functional leaders, you’ll help identify and drive core Zoom Phone features for end users. Together, you’ll help redefine what communications will look like in the future work environment. Success means we’re delivering the most seamless and empowering communications experience to our users, ensuring we’re delivering happiness to customers, partners, and teammates. 

Your Role:

• Help define and execute our core admin experience to manage and configure the service. 

• Help drive our core user experience for admins to support end-users on desktop and mobile clients and devices.

• Connect with IT Admins for customers and understand their goals and translate those into solutions that we can deliver. 

• Work with other product managers to create unified and cohesive administrative experience across all Zoom services.

• Collaborate with stakeholders and drive delivery of features, processes and happiness. 

• Prioritize roadmap and communicate plans with stakeholders.

• Define product requirements and work with User Experience team to design our product experience.

• Evangelize our product and vision to customers of all sizes, from single proprietors to Fortune 100 executives.

Ideal candidates will have: 

• 5+ years experience building and launching applications and services.

• 3+ years of experience as Product Manager managing technology products. 

• Experience with contact center technology

• Ability to crystallize vague concepts into concise plans.

• Experience creating technical product and design documents.

• UCaaS and/or Telecommunications experience, especially working with wireless carriers and telephony providers

• Strong UX/UI sensibility - you understand when having a few pixels offset could determine success or failure. 

• Previously built applications for Windows, MacOS, iOS, and Android.

• Understanding that speed is everything but prioritizing the right thing is equally important - you appreciate delivering impact quickly.

• Familiarity with Active Directory and group policy constructs.

• Bachelors or Advanced Degree in Computer Science or Computer Engineering

Nice to have:

• Worked with device management and application management software

• Understanding of VDI

• Worked with known Tier-1 carriers and MSOs.

• Experience with: Cisco Unified Call Manager, Microsoft Office 365 (SfB), Avaya CMS/AMS. 

• Experience working in Healthcare or Financial Services 

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

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