Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
The Zayo Product and Technology Team is looking for an experienced Product Manager with a track record of building and delivering customer centric products and services. You will envision the next generation of operational support services, strategize how to achieve that vision, gather and define requirements, and translate those into functional specifications and user stories to drive the development life cycle from start to finish. You have a bias toward hands-on action and can break down complex problems into steps that drive product delivery. You will work with a diverse set of internal and external partners, building and maintaining relationships as well as own the product roadmap. A solid understanding of product management, service offerings, and experience developing products in a fast paced, high-technology, multifaceted environment is crucial to your success.
The Product Management Team works closely with our operations, architecture, engineering, development and go-to-market teams to guide services from concept to launch. As part of the Product Team, you will bridge the technical and business worlds as you deliver services that our customers love. You'll collaborate closely with Strategy and Innovation to build innovative features as well as package solutions.
Responsible global product vision, strategy and roadmap and ensuring alignment with global product management.
Work with counterparts to understand competitive Landscape, market requirements and overall product needs
Serves as resource for specialized in-depth knowledge on product features, roadmap, processes and best practices while acting as evangelist
Lead projects with variable levels of complexity and develop strategy for project execution.
Effectively maintain and utilize relationships with key stakeholders throughout the company and ensures alignment in cross-functional priorities
Manage and influence a diverse cross-functional set of internal and external customers, stakeholders and executive sponsors
Collaborate closely with technology and operations teams to provide clear direction on product backlog, epic and user story requirements, and feature delivery
Prioritize backlog including features, bugs, enable work, and tech debt; working regularly with the scrum team to refine and add detail where needed
Identifies, interprets, translates and recommends improvements to existing Zayo products and processes; develops a strong understanding of processes and technology
Identifies and proactively includes correct stakeholders and communications effectively; manages stakeholder expectations within and/or across functions
Directly impacts department direction, thru operational, customer, & service project objectives
Adapts a broad perspective in solving and communicating complex problems and identify areas ripe for innovation
Works independently with guidance only on most complex situations
Bachelor’s degree in engineering, computer science or related technical field experience.
CPM, CSM, PMP Certification, Agile Certified Product Manager / Owner Certification & MBA a plus.
4+ years of hands-on product management experience throughout the entire product life cycle including inbound and outbound functions – ideation, concept, evaluation, prioritization, development, go-to-market, launch, and growth
1+ years of prior experience as a Product Manager for a Telecommunications, SaaS and/or Services Product
Experienced in Agile/Lean development methodology with experience as product owner, including experience with Tools associated with Agile Development including Jira, Aha!, or similar
Experience in back-office applications used throughout entire customer journey including sales automation (e.g. SFDC), web/mobile analytics (e.g. Google Analytics), product analytics (e.g. Amplitude), or CRM systems (Siebel)
Competitive compensation - $92,000.00 - 122,700.00
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time
Benefits, Rewards & Wellness
Annual Incentive Plan (AIP) - Full-time Zayo employees are also eligible for discretionary AIP which is based on the performance of the Company, an employee’s business segment, and the individual employee
Sales Incentive Plan - Full-time Zayo sales employees are also eligible for discretionary incentive cash compensation through our Sales Incentive Plan
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Fitness membership discounts
Generous paid time off policy including paid parental leave
Please note, in accordance with Zayo's commitment to providing and maintaining a workplace free of recognized hazards, all U.S. and Canadian employees and any employee, vendor, customer, or visitor who enters a Zayo office or facility in the U.S. and Canada must be fully vaccinated against COVID-19 and provide proof of such vaccination. If you are hired by Zayo, you will be required to provide proof of vaccination or have a valid religious or medical reason not to be vaccinated.