Product Manager—Quantum Metric University at Quantum Metric, Inc.

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Quantum Metric
Quantum Metric helps organizations build better digital products faster. Our platform for Continuous Product Design gives business and technical teams a single version of truth that’s fast, quantified, and grounded on what customers actually experience. The result: Teams agree on priorities, build products customers love, and innovate with speed and confidence.
Our Culture
We are obsessed with helping businesses deliver better digital products and experiences. We encourage creative problem solving, rapid innovation and bold goal-setting. Our relatively flat organization structure keeps everyone informed and enables people to get involved in solving the problems they care about most. We are a close-knit team moving fast to deliver value to our customers and continue pushing the envelope as we develop new products. 
About the Role
This role will reside in our Customer Success team in Customer Enablement. In this role, you will lead, and help build a better product learning environment for our customers, partners, internal teams, as well as prospective customers. You'll build and maintain knowledge content for small and large-scale initiatives that are found across our onboarding programs, product launches, internal processes, and more, in order to leverage these resources for Quantum Metric University. You will work across internal teams to avoid redundant workstreams by consolidating and cleaning up assets as you go, harnessing internal knowledge along the way to identify gaps in our content and build better! You will work closely with Support, our field teams, as well as Product and Marketing.
 
The Quantum Metric University (QMU) Manager is accountable for customer adoption, growth, and retention of our customers in the University. The QMU Manager takes ownership of the learner journey from on-boarding through certification. You support iterative product changes by maintaining our content to showcase our diverse customer base wins with Quantum Metric technology. This role will help drive customer adoption across every account and empower us all by increasing the effective use and adoption of the Quantum Metric platform. 

Responsibilities

  • Manage the overall relationship for customers in QMU with a focus on adoption, satisfaction, and retention through certification
  • Oversee daily interactions of QMU to deliver an exceptional, scalable customer learning experience
  • Connect with learners and graduates to understand their priorities, and help our teams identify where Quantum Metric can enable them to effectively execute their digital strategy
  • Inform the assigned Account Manager for every customer in QMU on issues and progress of their customers
  • Understand our Support and field teams—CS, Partners, and Sales—feedback to relate to learners in the QMUnity (QMU Community)
  • Create/iterate courses that showcase customer use cases. Work with Marketing and field teams to ensure these anonymized use case findings are current for the industry verticals of our customers (travel, retail, financial services, etc.)
  • Maintain online content using different mediums including videos, graphics, slide decks, online authoring tools, and assessments
  • Understand and maintain content solutions that tie business needs to successful outcomes for our customers
  • Establish and maintain expert-level knowledge of product capabilities & configuration options to leverage the Quantum Metric platform 
  • (we’ll help you learn it, but you have to be able to write|talk about it…)

Requirements

  • 3+ years Enablement—building external facing content (not Sales Enablement, please, that’s a different specialty)
  • Product Management experience
  • Training experience—Instructor led and virtual Instructor led
  • Excellent verbal and written communication skills
  • Socially intelligent and able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical
  • Passion for measuring success with data (analytics and reporting)
  • Experience working|learning within content|knowledge management systems (WorkRamp is our system for both internal and external)
  • Experience with authoring tools and multimedia, interactive product tutorials is a plus! (SnagIt, G Suite, IORAD—is our combination today)
  • Interest in eCommerce, web technologies, digital analytics, and best practices for UX/UI. Familiarity with HTML, CSS, and JavaScript is an advantage
  • Familiarity with Customer Success or Support positions, with a desire to be in a customer-facing role
  • Familiarity with digital analytics solutions such as Adobe Analytics, Google Analytics, Heap, Tealeaf, Optimizely, Adobe Target is a plus!
  • Demonstrate integrity at every interaction to uphold our valued company culture
  • Empathetic to customer concerns and passionate about empowering customers to succeed
  • Persist to find the right solution for every customer
  • Experience incorporating feedback to evolve your work
  • Ability to work effectively on global and virtual teams and accommodate time differences
  • Travel up to 20% to visit partner/customer locations if requested

Perks

  • This team is the dream team. We support one another through challenges and win as a team. We empower our people—internally as well as our customers. Your hard work will be well rewarded with stock options, a competitive salary and full benefits. Most importantly, you’ll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
  • Competitive earnings
  • Full benefits, with medical covered 99% by the company
  • 401k and Options / Equity
  • Awesome, smart people who bring passion, persistence and integrity into every day
  • Amazing product with valuable industry differentiation

About Quantum Metric
Since our founding in 2015, a growing list of brands have taken the Quantum Leap, including lululemon, IHG, and Carhartt. In 2019 Quantum Metric earned recognition for its revenue growth and product innovation from Deloitte (Top 100 fastest growing companies), CNBC (Upstart 100 most innovative companies), Gartner (Cool Vendor) and Ernst & Young (Entrepreneur of the Year).
The typical Quantum Metric customer achieves a full investment payback within three months of beginning to use our real-time digital intelligence platform and, on average, a 376% ROI over three years. We’re thoughtfully scaling out our team to add outstanding talent that is equally passionate about being part of a team that is fast-paced, innovative and values passion, honesty, persistence, and curiosity.
We’re offering you the opportunity to develop your career in a tech space ripe for disruption. If all of this inspires you, then what are you waiting for? Talk to us today!
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. 
Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • SqlLanguages
    • HTMLLanguages
    • CSSLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • BigQueryDatabases
    • Quantum MetricAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

The Quantum Metric home office is in Colorado Springs, with additional offices in Denver, LA, and Washington DC metro.

An Insider's view of Quantum Metric, Inc.

What’s the vibe like in the office?

It's a collaborative, supportive & intellectually challenging vibe. The Denver office has folks from just about every department, so there is always cross functional discussions & problem solving. Every is really sharp as well. It always pushes you to push yourself. We all genuinely enjoy being around one another. Overall, it's really positive.

Trevor

Senior Product Marketing Manager

How do you collaborate with other teams in the company?

A successful engineer is one who says, "how can I help?" rather than "that's not my job". The culture of teamwork and the desire to work toward common goals are incredibly strong here.

Andrew

Software Engineering Manager

What does career growth look like on your team?

For the Quality Assurance Analyst, the growth opportunity is off the charts! My goal is that individuals in this role spend around 80% doing their daily tasks and 20% doing dedicated learning towards a specific craft. This learning could be directed towards automation, front end or back end engineering, or dipping their toe into product management.

Jesse

Software Quality Engineering Manager

How do you make yourself accessible to the rest of the team?

I integrate with the team regularly. People can reach out to me any time if they need me; they have my phone number. I care about our people and this company.

Mario

CEO and Founder

What’s the vibe like in the office?

Everyone here has a voice. We openly express whatever we want to share without judgment and our thoughts or ideas are considered. It's refreshing to be able to do that at this company!

Ro

Executive Business Partner

What are Quantum Metric, Inc. Perks + Benefits

Quantum Metric, Inc. Benefits Overview

At Quantum Metric, we offer a comprehensive group health plan, time off, competitive salaries, and a work environment that thrives on team collaboration and work-life balance. We understand life happens and when it does we want the well-being of our employees to be healthy and happy. A healthy work-life balance promotes a happy and productive employee.

Culture
Partners with Nonprofits
The company supports Charity: water, a non-profit organization that brings clean and safe drinking water to people in developing countries.
Daily stand up
Daily Product/Development stand-ups, weekly Sales calls, and monthly All-Hands meetings. We want everyone to be in the know about what great things are happening at Quantum Metric.
Open door policy
We encourage our employees to openly share ideas, voice concerns, or about anything on their minds!
Group brainstorming sessions
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Disability Insurance
100% company paid. Short-Term Disability insurance helps replace lost income in the event of illness or accident that prevents employees from working.
Dental Benefits
We cover 50% of the employee's premiums.
Vision Benefits
We cover 50% of the employee's premiums.
Health Insurance Benefits
3 health plans to choose from with HSA. We cover 99% of our employee's premiums and an option for employees to upgrade to more expensive plan by paying the difference.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Our company matches employees' contributions to a non-profit organization, charity: water.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Remote Work Program
For employees outside our home office location, we have employees across the U.S. who either work from their home office or to a company designated office facility.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
9 holidays plus 1 floating holiday
Perks & Discounts
Casual Dress
We want our employees to come to work comfortably and is very common to see our employees wearing Quantum Metric T-shirts or pull-overs proudly!
Company Outings
Annual holiday gatherings and team building activities.
Stocked Kitchen
At the home office location.
Parking
Free parking at the home office and some paid for parking at company designated office facility.
Relocation Assistance
Offered on a case-by-case situation
Professional Development Benefits
Promote from within
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