Product Manager

DispatchHealth, founded in 2013, has the vision of creating the most advanced and complete in-home care model in the world. The company is the leading provider of mobile, high acuity care services in the United States. DispatchHealth has created an integrated, high value delivery solution that provides exceptional care in the home through technology, convenience and service. The company's on-demand offering enables patients to opt for a high value care with a lower cost option to the ER all within the comfort of their home or workplace. The company’s care focuses on the Quadruple Aim of enhanced patient experience, improved health outcomes, lowering healthcare cost, and superb provider experience.

DispatchHealth is based in Denver, Colorado and currently serves patients in 14 cities nationwide. As a reflection of our success to date, we have an exciting opportunity for an accomplished leader to drive incremental growth and value with our risk-bearing partners.

The Head of Payer Value Success will play a key role in driving deep strategic business opportunities with our risk-bearing partners. This position will work closely with the Chief Development Officer to build a road-map for growth and value for our partners in new and existing markets.

DispatchHealth is transforming the way that care is delivered!

The Product Manager will play a key role in creating and managing DispatchHealth’s strategy and execution in developing a suite of products for our partners. This role will focus on creating native app and web products for internal and external providers to practice medicine on the DispatchHealth platform.

What you’ll do:

• Act as product domain expert at all levels of customer/provider interactions and represent the voice of customers to internal teams.
• Create and execute product strategy and road-maps that achieve business goals and align with business strategy
• Deeply understand the technical and business needs of existing and target customers
• Define use cases, business processes, functional architecture, and detailed product requirements documents that clearly articulate desired product functionality
• Provide guidance to Engineering and UX teams to deliver great products to our customers
• Partner with Operations, Clinical and Marketing to successfully roll out new products and enhancements, ensuring a great end-to-end customer experience across all departments and locations.
• Create, implement, coordinate, and train users on enhancements to the product
• Exhibit good judgment in balancing considerations for size of opportunity, scope of development and support costs, risks, and end-user experience.

What you’ll need:

• 3+ years of experience in Product Management/Marketing, preferring to work in a fast-paced, Agile environment, with a proven record of building enterprise and Native applications
• Worked with a distributed engineering team
• Experience with native app that manages workflows is required
• Ability to take a big idea and validate a need in the market
• Ability to grow a product from a concept, to plan and drive execution of go-to-market strategies
• Ability to thrive in a dynamical, entrepreneurial environment with focus on hands-on execution
• Strong and collaborative work ethic, working effectively as part of a larger project team
• Ability to make sound business judgment and strong decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives
• Meticulous organizational skills, analytic capabilities, and attention to detail to facilitate a close relationship with software development team
• Excellent communication skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
• Ability to work independently, self-motivated
• BA / BS in Computer Science, Analytics, or a related field preferred Healthcare experience preferred

DispatchHealth:

Vision:

• Create the most advanced and complete in-home care model in the world

Mission:

• Provide patient-centered care through the power of technology, convenience, and service.

Values:

• World-class customer service and quality
• Work hard while having fun
• Drive innovation
• Work collaboratively
• Always do what is right for our patients
• Focus on the continuum of care
• Give back to our community
• Create a diverse and inclusive work environment

Practicing “The Dispatch Way”:

• Courageous advocates for patients and each other.
• Clinical innovation with quality and safety top of mind.
• Providing exceptional care by meeting people where they are.

Benefits:

• Career advancement opportunities
• Be part of something new, exciting and progressive
• Healthcare benefits and 401k provided with full-time employment

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.