Product Manager II at Church Community Builder, a division of Pushpay

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Pushpay exists to bring people together by strengthening community, connection, and belonging. As the leading provider of mobile apps and giving technology to churches, schools, and nonprofits, Pushpay helps organizations and their communities stay connected anytime, anywhere.  

We recently announced the exciting news of Pushpay and Church Community Builder merging together to deliver a best-in-class fully integrated church management system (ChMS), custom community app, and giving solutions for organizations in the faith sector. The combination of our two companies gives us complimentary world class solutions for our customers and aligns strongly with Pushpay’s core strategy of providing innovative, market-leading solutions for customers.

About the Position:

We are looking for an experienced Product Manager to join our Product team focusing on our Church Management System (ChMS) product. The ChMS product team manages many features that are all designed to help churches know the people at their church, grow those people using engagement tools,and keep them involved by providing the church goers with tools that let them connect with the church.  Some of those features include a people database, groups management, event management, process queues (or workflows for tracking people through a process), child check-in, forms, reporting, email communication, volunteer scheduling, and worship planning.

In this role, you are responsible for delivering the product roadmap and strategy defined by the Group Product Manager (GPM) or Principal Product Manager (PPM). This involves understanding customer challenges and goals, and executing the product delivery in alignment with the vision of the product set out by the Group Product Manager.

Position Summary:

You are an expert of your product charter and are responsible for managing the product life cycle all the way from ideation and planning through to the development, delivery, and enhancement of your product charter with little support from the GPM/PPM.  In addition, they are executing the delivery of their product with little support from the GPM/PPM or other senior product manager.  

You are able to break down complex problems and define simple solutions to solve the customers problems with little supervision. In addition, you can clearly communicate the problem you are solving, and know the right data to use to understand the problem, the impact, and to evaluate possible solutions. You also consider product and system impacts beyond your own product charter and you are starting to develop mid-term strategic product thinking and more strongly incorporating technology, communication and user trends into your work.  

You also support the GPMs and PPMs with guiding more junior members of the product management team and leading practice initiatives that support improving processes.

Responsibilities:

  • Ensure that the business has a strong understanding of the customer experience, challenges and goals within the product, in order to identify opportunities and ideas that grow the business’s market share, and improve the overall customer experience.
  • Conducts customer research through interviews, contextual enquiry, review of customer and prospect calls, surveys and works with the UX research team on conducting user testing sessions to solicit feedback on the product. Participate in customer discussions with Customer Success and work directly with the Sales team to support prospect conversations.
  • Analyses data from the product, support desk and from the sales and customer databases and evaluates the data and customer research findings to identify product opportunities, customer problems, user experience issues, determine the rate of feature adoption and usage and overall success of their features. Responsible for using data to identify changes in user behaviors and make recommendations to the GPM/PPM on approaches to responding to those changes.
  • Supporting product launches for their product charter with a well thought through value proposition and adoption strategy. Often you will support other product charters during launch. This is achieved through partnering with the Product Marketing team and GTM team and is largely unaided by the GPM/PPM.
  • Work closely with other members of the Product team to ensure their work is aligned. In addition, they work with the Engineering, Data Science, Design, Product Marketing and customer facing teams throughout the product development process. In some cases, they are working to improve collaboration processes and often initiating and leading retrospectives, design, implementation and socialization of improvements.
  • Effectively communicates customer research, prioritization decisions, and provides product information to individuals or to groups.
  • Understand and live the core values of the company - People come first, Generosity, Innovation, Simplicity and Excellence; and contribute to the highly collaborative and positive work environment.
  • You are expected to be involved with customers, users, Software Engineers, Design and QA Personnel and other parts of the business to create requirements and proposed solutions and provide input into these processes (which may include, but are not limited to, ideation, algorithms, processes and feature design) which may produce intellectual property that belongs to Pushpay.
  • You will be expected to be conducting research, analyzing product and user trends, deriving insights and creating product requirements (which may include, but are not limited to, processes, designs, and automation in the form of code, documentation or scripts) that is then incorporated into Pushpay products, or the process of building products. This work may produce intellectual property that belongs to Pushpay.

Required Skills/Abilities:

  • A minimum working experience of 3-5 years in product management (preferably in a software development, SaaS or App product). Other relevant work experience will be considered
  • Knowledge and/or experience in the faith vertical is a plus but not required
  • Exceptional analytical and technical skills; analyze, report, and identify opportunities through strong data-driven insights to make successful business decisions
  • High level of attention to detail
  • Ability to cast vision, direction, and plans for your teams
  • Understand product thinking and why ideas will succeed or fail
  • Demonstrated ability to problem solve quickly and effectively
  • Excellent verbal and written communication and presentation skills
  • Ability to manage multiple projects and meet deadlines
  • Strong communication and interpersonal skills; demonstrated ability to positively impact and influence
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Maria DBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • HubSpotCRM
    • SalesforceCRM

Location

We’re located at the foot of a mountain range surrounded by great views and fun things to do.

An Insider's view of Church Community Builder, a division of Pushpay

How would you describe the company’s work-life balance?

We strive for work-life harmony by challenging ourselves to give it our ALL whether creating product, interacting with customers, or designing new campaigns. We also want people to go home for dinner, use their PTO, and take time to minister to others in need. We desire that everyone be fulfilled in all that they are, do, and aspire to be.

Sondra

Head of People Operations

What kinds of technical challenges do you and your team face?

As developers, we want a beautiful, intuitive, easy-to-work-with code base. Our designers want best-in-class user experience. Our product managers want to deliver useful features as quickly as possible. As a team, we work together to find a balance of these sometimes-competing priorities to ensure a sustainable, beautiful, and useful product.

Trey

Software Developer

What makes someone successful on your team?

A successful associate assumes the best of their teammates, is willing to help others, and shares their ideas with supervisors. We know innovation requires hundreds of ideas to discern the one that becomes a game changer. And in our company culture, the success of one team member dovetails into the success of the team and rest of the company.

Heather

Head of Customer Success

What unique initiatives do you have that encourage innovation?

We give our developers time every week for self-directed learning. That's time to sharpen skills on tools we use or to reach out beyond our stack and learn new frameworks, languages, tools, and technologies. Not only does that keep developers learning, but it gives us more tools in our toolbox as we come up with customer solutions.

Aaron

Head of Software Development and Technology

How do your team's ideas influence the company's direction?

Our Product Design team is in a unique position to create new products and reimagine existing ones in partnership with multiple teams and our users. As we aim to provide the best solution in the market, we have the opportunity not only to influence the direction of the company but push the boundaries of our market. The possibilities are exciting!

Jonathan

Product Manager

What are Church Community Builder, a division of Pushpay Perks + Benefits

Church Community Builder, a division of Pushpay Benefits Overview

A lot of places will use the quote "work hard, play hard" but here at Church Community Builder we really believe the best life is one that has balance. We challenge our associates to take the bull by the horns each and every day as demonstrated in the work you create and foster an environment for learning and growing technical skills. Things like staff offsites, company breakfasts and lunches, weekly Q&As with Company Leaders give opportunities to build lasting relationships. We work hard to create a culture that feeds innovation with expectations of high-performance through meaningful work and a lot of fun. We are very serious about our software because of the lives we believe it could impact. We seek to hire people who love solving problems, love to engage in possibilities, and are hungry for results. It’s written in our company values that we are people focused and support an inclusive culture. If you have these qualities and are passionate about changing the world, we'd love to meet you!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
We are a privately held company with profit sharing potential each year.
Child Care & Parental Leave Benefits
Family Medical Leave
The first two weeks are paid.
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Game Room
Our game room includes Ping Pong.
Some Meals Provided
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring.
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